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2.2 Based on 85 reviews
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  • Customers like
    • I liked the price 11
    • Price 8
    • Idea 3
  • Customers don't like
    • Customer service 14
    • Complete lack of a customer service culture or training 11
    • Offered no resolution 7
  • From mobile
  • 1 day ago
  • #907672

Total lack of customer service....unpleasant and unprofessional.....shipped watch no box wrapped in brown paper.....buyet beware

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Love this website ... :) best prices customer service is as eveyother site dispite all the hate and overdramatic reviews here they do exreamly well

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I bought a Baume and Mercier for my wife, reduced from $2000 to $600. She loved it. Then it started working intermittently, before the crown and post fell out completely from the watch, and it stopped working altogether. I contact the warranty department who inform me that this kind of fault isn't covered by the warranty, and that i should go find a jeweller to repair it. THE WATCH STOPPED WORKING AND ITS NOT COVERED!!!! How is that even... Read more

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Ordered a Tag Heuer Carrera and arrived quickly. It was well packaged. So that part went well. From there it only went downhill: - The "CARRERA" printed on the dial is misaligned - Went to Tag Heuer AD and they said that Tag Heuer perform thorough quality check on the dial, and this could have never happened. They said it's a counterfeit watch - Send several mails from Jomashop, ZERO replies after more than a week. - Went using their online... Read more

Was this review helpful? 0 4

I've brought a Men watch and recevied as a defected one. How in the world the second hands on a watches that jump every 2-3 seconds everytime when it move? I have to return the first one and receive the second one still the same defect. So I am not happy and want a full refund. I end up talking to one of their supervisor on the phone: Roee Ext# 2879, and he said he don't think its a defect even the second hands not jumping every second!!!!??!... Read more

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I called Jomashop for another employee who works at my company. He had a piece of paper that said return label on it and had all the information to be returned back to the store, except which company would be shipping, i.e. FedEx, UPS... I spoke with a representative originally who told me the label was for UPS, but when UPS came they said it could not be scanned. When I FINALLY spoke with someone again, after being on hold multiple times for... Read more

Was this review helpful? 0 4

I'm sure you'll see a lot of positive reviews about this company because of how cheap their watches are. HOWEVER, avoid them at all costs. I purchased a $7500 Hublot watch from Jomashop in February 2016. I sent the watch in for warranty repair a month after receiving it. When I got it back, the watch had extensive damage on it that could only have been caused by a tool of some sort (scratches and chips). The customer service rep (Christopher)... Read more

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The day after I paid for a watch with a credit card at Jomashop my credit card information was compromised and a large unauthorized charge was made. I very rarely use my credit card outside of amazon and Ebay and I suspect that someone who has gained access to Jomashop's information has compromised my card. I can't prove it of course as the charge originated in an unrelated company in another state . I would be very hesitant to provide... Read more

Was this review helpful? 0 4

i placed an order for a Cartier watch and it said 2-4 day, it turn out i waited 5 weeks, no one ever call me to tell me that the watch was not available, in the meantime i was calling every week to get an update and the guy that answers the phone is always lost and can ever get an straight answer. this was a month ago. i just called back today to see if the watch was available and i get the same *** response. " i don't know, i will have to call... Read more

Was this review helpful? 1 5

i was charged 204.99 for a web purchase I did not make. I tried to call Jomashop.com but when you call the 877 toll free number you are asked to enter a 1 or a 2 or a 3 No matter what number i picked the message said that my choice was not valid each time. I tried to dial 0 for the operator but that was not a valid number. This is very frustrating to say the least . I then called the main 212 number in New York. Again I got same choices, same... Read more

Was this review helpful? 1 6
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