Jomashop Phone Numbers and Emails

Toll-Free Number:

  • (877) 834-1434
Send Message

Legal:

  • (212) 500-1312
    Copyright Infringement Inquiries

Jomashop Emails:

Customer Service
General Info
Jobs/ Career
Legal
Copyright Infringement Inquiries
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More phone numbers and emails Less phone numbers and emails

How to Contact Jomashop Customer Service?

Most Popular Number:

(877) 834-1434
Total calls: 106 Issues resolved: 3 Last call: Mar 20, 2024

What Is the Jomashop Phone Number?

Customers have two different Jomashop phone numbers to contact the support team regarding any queries or concerns about the company. The numbers can be reached anytime, whether about the products, including watches, sunglasses, fragrances, handbags, shoes, luxury pins, or their delivery. The widely used toll-free number of the company is 1-877-834-1434. This number is available 24 hours, seven days a week. If you would like to speak directly to the customers outside of Jomashop’s business hours, you will be assisted by an automated voice. In case you have concerns regarding copyright infringement inquiries. The number you should reach out to is 1-212-500-1312.

What Is the Jomashop Corporate Office Address?

The Jomashop's corporate office is at 140 58th St., Suite 3B, Brooklyn, New York 11220, United States. Concerns about product returns and refunds can be fixed via published toll-free phone numbers. However, if you live in New York or near the area, you can stop by the office address and talk to the customer service representative to solve your query. Whether you want more information about the company, you would like to share your experiences, or you would like to know more about the affiliate program, the Jomashop customer service team is always ready to assist you. Here, you can also learn about the authenticity of the luxury items sold on Jomashop.

Can I Email Jomashop Customer Service?

Jomashop has been selling luxury watches, handbags, and many more products since 1999 and has always strived to provide the best customer service to its valuable customers worldwide. In this maneuver, the company has published different email addresses that would make the shopping experience and the customer service support experience easy for the customer. Before purchasing, if you have any inquiries about the product listed on the Jomashop website, you can send your inquiry directly to inquiry@jomashop.com. On the website. You can check your order tracking ID. However, you can do so via an email- order.tracking@jomashop.com. For general information about the company or selling your luxury watches on the website, you can contact the customer support team at info@jomashop.com.

What Are the Jomashop Hours Off Operation?

Jomashop hours of operation for customer support are from 9:00 AM to 6:00 PM EST on Monday through Thursday. On Friday, the hours are reduced and range between 9:00 AM and 3:00 PM EST. However, the company support team is unavailable on both Saturday and Sunday. These hours provide a window of accessibility during the workweek for customers to reach out for assistance, inquiries, and support regarding their services.

How Do I Contact Jomashop Customer Care via the Website?

Jomashop has a very user-friendly website to assist its customers in browsing through the products, placing an order, and contacting customer service for any inquiries. To contact customer care support via the website, open the official website and navigate to the top right corner of the homepage, where you can see different options such as call, chat, or WhatsApp. If you, uh, you can either. As per your preference, you can choose one of the provided options to contact customer care support if you click the chat uh option. The chat box pops up where the Jomashop virtual assistant greets you and assists you to the best of its ability to solve your queries. However, if you do not get the necessary assistance, you can also request to chat with a live agent. If you click on the option, if you click on WhatsApp, then you will be directed to a new web page where you will be requested for the where you will. You will be asked to allow permission to initiate a WhatsApp chat. As per your preference, the website will enable you to contact Jomashop customer care at your convenience.

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Contact Information

Jomashop Website:

Jomashop Help Center:

Corporate Office Address:

Jomashop Inc.
140 58th St., Suite 3B
Brooklyn, New York 11220
United States

Other Info (opening hours):

Customer Service Hours (EST):

Monday - Thursday: 9:00AM-6:00PM

Friday: 9:00AM-3:00PM

More contact details

Fax:

+1(212) 924-3108

Jomashop Rating Based on 386 Reviews

Rating details

2.0
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality

Rating stats

Rating trend

Summary of Jomashop Customer Service Calls

121 TOTAL
CALLS
03:31 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jomashop?

Shipping and Delivery Question:

  • “Missing item”
  • “Didn't receive my order”
  • “I didn't received my warranty on the watch”

Return/ Replace Question:

  • “Return item”
  • “I'm calling Jomashop for my return refund.”
  • “Return”

Request for Information Question:

  • “I want Inquiry about watch purchase.”
  • “Questions on returning perfumes”
  • “I want Inquiry about watch purchase.Question about order”

Payments and Charges Question:

  • “I did not authorize any purchase from jomashop. I believe that I have been scam please do not authorize the charges”
  • “About price of this watch Raymond weil midel# 5591-sp5-00300,I want to buy this watch because I missing in the cart last week,because know I want to buy,honored the price for me about this price and a coupon of $10.00 less was $299.-$10.=$289.99=$311”
  • “Transaction”

Product/ Service Question:

  • “I want to know,after buying drinks from u,do u convey d drinks to d location with ur van”
  • “Products for sale”
  • “Warranty”

Staff Question:

  • “Not happy with the service I'm not getting”
  • “I call the service depart for service p a t touch purchase may 2020 and I havm't receieve no labelsBuenos”

Cards Question:

  • “Credit card”
  • “Wrong credit card entered”

Account Question:

  • “Possible fraud on my account”
  • “I bought a perfume I put my email address wrong I never receive my perfume but they took the money from my account”

Refund Question:

  • “No refund yet from my returned items”
  • “Would like to have a refund or exchange”

Activation/ Cancellation Question:

  • “Cancellation”

Other Question:

  • “Speak with a rep”
  • “Purchae”
  • “Mal trato”

About

Related Companies

JomaDeals

Summary

Jomashop specializes in wholesale and retail of luxury goods. The company was founded by Marvin Sternberg in 1987. Its headquarters is based in Brooklyn, New York, USA. It's the only Jomashop location mentioned on the website. Jomashop offers fine writing instruments, fashion accessories, gift items, watches, and handbags. The company ships their products worldwide. It uses UPS and USPS delivery services. Jomashop returns are available within 30 calendar days of the original shipping date. The order status can be tracked on the company official website. Available payment options are Visa, MasterCard, American Express, Discover, and Wire Transfer. It is also possible to use PayPal service. The company has an affiliate program with commissions of referrals.

Jomashop reviews and complaints

Jomashop is ranked 230 out of 1474 in Jewelry and Accessories category

Area Served

USA, Other, Worldwide, Europe

Payment Methods

VISAPayPalAmerican ExpressMasterCard

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