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2.3 Based on 107 reviews
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  • Customers like
    • I liked the price 12
    • Price 9
    • Idea 4
  • Customers don't like
    • Customer service 16
    • Complete lack of a customer service culture or training 11
    • Offered no resolution 8

Ordered a watch a week ago and no response nor any updates for a week. Emailed but no response. Finally was able to chat with someone who told me the watch was backordered and would be available in 3-5 weeks. Their excuse was that the website did not update quickly enough. I found the same watch at a different website for cheaper. This was my first time trying out Jomashop and it was nice that it was a google trusted store. However, the lack of... Read more

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I buy here once in awhile and they never failed me once, my last was an omega seamaster, saving up for my next , have an eye on a nice IWC Reading reviews here just makes me LOL ;) I cannot be say happy in 100 words like this site asks for so let me say it by quoting well known lyrics " Because I'm happy Clap along if you feel like a room without a roof Because I'm happy Clap along if you feel like happiness is the truth Because I'm happy Clap... Read more

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Do not buy purses. A Michael Kors purse code blue coming thru after about 2 weeks and it was out of the warranty. And they said they only accept returns or exchanges if it is in its original condition. They have NO 30 day warranty! Read more

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Love these guys, Ignore all the Drama queens that write here There are some that write read worthy review her but WOW some are just way over the top I guess they need to find words to fill in the 100 word cap I buy here most of my watches and will continue, every place has their issues and jomashop is not bullet proof. To expect perfection is insane as you can tell i must go on as i haven;t met the 100 word cap, so i must go on and on, only 10... Read more

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Purchased an item from them online. Advertising stated 2-3 days for shipping (not business days). Once processed my order, the websites updated itself to "out of stock" status. I've called the next day to inquire about my order, and was informed that all is in good standing. 2 days later, order stated still processing, called again to inquire about status (3 days have passed by then). lady customer service was unable ago answer my particular... Read more

Was this review helpful? 3 2

I have spent more than 10k $ on this website and I cannot get somebody to answer my calls or emails. I placed an order for two watches, but was notified later that one is not in stock, but it's very questionable that they don't mention that when you are shopping. I tried to contact the shop several times, by email, live chat, telephone, or their web customer service and received no response. Literally nobody answers. I placed the order again for... Read more

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  • From mobile
  • Nov 29
  • #963411

Great prices however staff are useless and very rude. Asked to speak to a supervisor and he was even worse. No customer service skills. Surprised their staff is not better trained. Very disapponted.

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Purchased a Tissot from JOMASHOP online. Box arrived via UPS Came timely on October 3rd. Item was not new. At the very best it was an "open box" item, possibly used or refurbished. Tried contacting them several times. Called several times. Tried all options (my calls could not go through beyond the message, they had my phone number, perhaps they have an ignore option). Response to my email was "No customers taken" a cumbersome, costly, and... Read more

Was this review helpful? 4 2

This online company is a scam. I ordered a watch from them, waiting for 3 months. I emailed asking about my order status, no body answered. I went ahead and bought a watch from Nordstrom. All the sudden, they sent me the watch. I called them, I can return the watch and they will return the credits. However, they received the watch, never seen my credits back. After 2 weeks, I called and they said the refund department closed so they could not... Read more

Was this review helpful? 4 3
  • From mobile
  • Oct 29
  • #945815

Over the years I've purchased about 10 watches and spent thousands of dollars at Jomashop. No problems until my wife bought me a watch for a gift that I received outside their return period. A normal place would be flexible. I even offered to exchange the watch for another. No dice. I won't use them again

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