Submit ›
2.2 Based on 100 reviews
Compare to others
Respond to your
  • Customers like
    • I liked the price 11
    • Price 8
    • Idea 3
  • Customers don't like
    • Customer service 14
    • Complete lack of a customer service culture or training 11
    • Offered no resolution 7
More Less

I ordered a $2,000 watch from Jomashop 5 weeks ago. No contact at all from customer service in spite of numerous emails. This week, they email to tell me that the watch is no longer available. But they are still advertising it - at the same price! On emailing them about this, they respond with the generic "We apologise for the inconvenience. Please contact a customer service representative for more information." They appear to be advertising... Read more

Was this review helpful? 0 2

i ordered two watches from jomashop, the tracking shows that it is delivered and when i enquiered the usps delivery people they said they left them outside, but i didnt get any of the things i ordered. i lost them, how could the jomashop people be such a careless with the customers products. i called to customer care regarding this issue they said that it was under investigation for couple of times, and later on they even not answering the call.... Read more

Was this review helpful? 0 2

I am having a worst experience with jomashop. Irs completely fraud service and cheating with customerS pocket. I ordered two watches which cosr arround 160 dollars. So the courier was showing as shipped. But i didnt get my order. I dont know what happend with courier company. Even tried to callcustomer care compny they are not responding and saying we are not responsible. The same thing going from past 1month. They are playing with customers... Read more

Was this review helpful? 0 2

Jomashop is the worst seller I have ever encountered or heard about. Almost 4 months ago I ordered a watch that I have never received. And the experience has been a nightmare the whole time! On the day of the purchase the website said it would be shipped in 3-5 weeks. Two weeks later I received an email saying it would take up to 8 weeks to ship. Then no news for a month. When I called the customer service, they told me it would take another 5... Read more

Was this review helpful? 1 2

I purchased a $7000 watch from Jomashop. Said 1-2 weeks to ship. I've been waiting 6 months! Periodic inquiries to customer service say "we'll look into it." They then tell me it'll be a little longer. Granted they haven't charged me and won't until it ships but WTF! Just cancel if you can't fulfill and let me buy elsewhere. Can't beat the price but it doesn't matter if they never fulfill the order! Read more

Was this review helpful? 3 2
  • From mobile
  • Oct 11
  • #934834

Received the watch broken, so I sent it back to be returned. 2 weeks go by with no word. So I call customer service and they told me the watch could not be returned. Seriously poor customer service

Add comment

I purchased some fragrance and leathers goods from Jomashop and after my own follow up I was told they don't stock the fragrance and had to be ordered from their supplier. Well, after two weeks and follow up again, the continue to say it's going to be next week. First off, if they don't stock, say so on the image, and second, let the customer know. I called customer service and the CS manager was rude to the point I cancelled my order. They come... Read more

Was this review helpful? 0 2
  • From mobile
  • Sep 29
  • #927926

Bought a Seiko 5, great price and quick shipping. So then I ordered my wife a Fossil that JomaShop said was in stock. Well a month later we had to cancel bc these lying *** never shipped the watch everytime they claimed they were going to.

Add comment
Jomashop Citizen Watch Eco-drive Watch Review from Canton, Michigan
1 of 2

I bought a Citizen Eco Drive watch from and returned back the item next day by courier for either exchange or cash refund. They simply said that they can not refund nor exchange watch. The watch tag was also not removed and they are complaining that there are scratches. They just want to earn money and make business. Surely they are cheaters. Read more

Was this review helpful? 0 2

Fake Michael Kors Bracelet Unable to reach someone directly when I called for an explanation so I reported to BBB. Since returning the bracelet- still waiting for a refund, received a response from their "controller" Hope Matechick literally calling me a liar and pretty much ***- said maybe I contacted Jet Blue. Horrible customer service and lack of concern or wanting to maintain a good reputation. I knew it was a fake because I purchased the... Read more

Was this review helpful? 2 2
Did not find what you were looking for?
You are reading about Jomashop.
Filing a new complaint about