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They sell products that they DO NOT NECESSARILY HAVE IN STOCK! Yet they earn interest on your money. I sent two emails with no response, finally I made a phone call to Jomashop and was able to get a reply. After she admits that it could be up to two weeks or more, I...
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2.7
I didn't like
  • Items ordered and paid for are not always in stock
#1088020
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Jomashop - THE worst Customer Service (??) ec=xperience I've EVER had
Jomashop - THE worst Customer Service (??) ec=xperience I've EVER had
On August 3, 2017, I ordered an Invicta watch from Jomashop, The model number is 22435.The watch arrived yesterday (8-7). I tried it on as soon as I opened the package.The watch is large and heavy, so I wanted to be sure it was comfortable. It was. I had the watch on...
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1.9
I liked
  • Selection
I didn't like
  • Customer service was rude condescending and unhelpful
#1085219
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They sold me an, apparently new, Longines Conquest Class watch that stopped working properly after 10 days. Yes, I am an experienced watch owner, yes, I am capable of recognizing the symptoms of a watch that needs factory service. When I tried to have the new watch...
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Product
#1085128
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Jomashop - Poor customer service

Jomashop
#1085168
3.0
Purchased an expensive watch that band as delivered was to sloppy on my wrist so I removed 1 half link and bracelet was too tight. Called, waited 10 minutes on hold, person on phone was typing away. I asked for another 1/2 and they said I'd have to go to an authorized Citizen dealer. Rude and not worth my future business.
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Jomashop - Wrong item sent

Jomashop
#1084276
Jomashop - Wrong item sent
Jomashop - Wrong item sent
Jomashop - Wrong item sent
1 of 3
Order Number M16B7648 I purchased an $800 Mont Blanc Blue Hour pen. I got an email stating it was backordered. I replied to the email and asked regarding the delay. I received an email stating the item has shipped. What I received was a Mont Blanc black classic pen. I am more than mad. Let's see how they handle this because this lack of quality control is totally not acceptable.
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Jomashop - Don't buy anything from them

Jomashop
#1061955
1.3
Horrible customer service. They sold me used scratched watch as new. They even charged me shipping fee for return shipping. I will never buy anything from them ever. Jomashop is in business of selling gray market and scratch and dent watches. Stay away from them if you are looking for new watch.
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Jomashop - Terrible customer service

Jomashop
#1061552
1.0
My husband bought me a watch. It came it defective. When I called the customer service and explain. He did not even listen to me. He didn't even let me finish my sentence. He hanged up the phone on me.
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I have received a watch that I have bought for my husband (over $5000 price tag). The second day we discovered that it was not running properly, after experimenting with winding and wearing it for a few days, we contacted Jomashop asking for a replacement or a refund -...
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1.0
Product
I didn't like
  • False advertising
#1084500
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Jomashop - Damaged watches, poor customer service
Jomashop - Damaged watches, poor customer service
Jomashop - Damaged watches, poor customer service
I want other customers to be clear, JOMA SHOP are heinous and I will never ever purchase with this company again. My fossil watch was delivered to me with a number of scratches and damage on the band. I contacted JOMA SHOPs customer service and instead of replying to...
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1.5
I liked
  • Advertising
  • Range of products
I didn't like
  • Customer service
  • Customer must pay for returns of defective or damaged products
  • Poor returns policy
#1078563
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One of my first and worst customer service experiences. Amber customer service agent, not sure of the real name has the least interest to answer my questions and added to that she just hung up the chat on my face instead of answering my questions. I placed an order on...
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#1076433
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Do NOT trust these people when they tell you their items are "in stock." I ordered an watch for my brothers gradation which was listed on their website. after placing the order we were informed a few days later the watch was back ordered. we changed the watch to a...
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1.0
#1072290
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I have purchased a Saree from Jomso which is absolutely different from what described on the website... Your policy clearly says that if pin code coverage falls in the coverage... The return pick will be arranged by the company... But after speaking to your...
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Product
#1065371
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I bought a $3,200 Mont Blanc watch and $110 Fossil Watch separately on 9 June 2017 and 10 June 2017 respectively. Till today (21 June), after dozens of email exchanges and desparate calls to them, the watch have yet to be shipped out. They gave me the reason that both...
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1.0
#1064616
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I ordered a money clip for my boss and the price was reasonable which is the only good part of dealing with Jomashop. I waited 4 weeks and they still had not received the order let alone shipped it to me. I called at the end of week two of waiting on hold for 30...
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1.0
#1063631
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