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These people are completely RUDE! their product is NOT less than the store if you have to return OR even exchange. I spoke to "Roy" a supervisor who told me "if you dont want to pay for shipping then dont, keep the product and you wont pay for shipping, we dont have to...
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1.6
#1047864
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Ask for a certain Seiko, was told they only had a diff. watch. Tried to cancel by email as I waited 20 min. and no answer on phone even as they said I was #1 in line. Did not open box I received except to insert return info. They short changed me $5.00 and my lawyer...
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1.0
#1044137
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Purchased a Breitling Transfer chro men's watch as a birthday gift for $8,999.00, on April 14. I have made a total of 10 phone calls and 20 e-mails to Jomashop. The HOLD time is never less than 30 minutes, after which thecutimer representative is dismissive, rude, and...
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1.0
#1043463
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Watch Review

Jomashop
#1046392
2.5
Bought watch in January automatic movement would not run so returned watch to Jomashop within 2 weeks. Told watch was worn a day no credit or refund available watch sent to Swiss manufacturer. As of May 12 still no watch. Customer service unhelpful
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Montblanc Pen Review

Jomashop
#1040095
I talked to 2 representatives they were so bad. It sounds like they will give it to me freely! Hey I bought with my money!
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Short Review for April 25, 2017, Pc_service

Jomashop
#1038981
1.0
Horrible customer service, long wait times and when you do speak with someone they have a bad aditude .
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Short Review for April 19, 2017, Pc_service

Jomashop
#1036238
1.5
Don't buy watch from them. Bad and rude customer service.
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I ordered two watches for my brothers birthdays on April 9, it is now April 23. I called to see what the status was and they told me they didn't have one of the watches in stock and it wasn't there yet. No one called me, my brothers birthday party is long gone and I...
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1.0
#1038102
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There are no words explain how poorly managed the Jomashop customer service team is. I have been in customer service for nearly 25 years at some of the most prestigious firms in the US, they have such bad etiquette that the company should see a considerable loss in...
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vam
vam

awww you little booboo feelings got hurt , i feel sorry for you , send me a message i will stroke your little ego, it seems to be hurt too , nice comment on your own review, l...

Anonymous
Anonymous

Guess I won't be making a purchase after all. Thanks for your sincere review.

1.5
#1036509
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My husband purchased a Tag watch from Jomashop end November for my Christmas present 2016. Immediately after I got it on Christmas day I noticed it wasnt working properly e.g. losing time. We returned the watch on our return from Christmas holidays and it was gone for...
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Anonymous
Anon

This exact same thing has happened to me with an Omega watch. Put the watch in September 2016 and still have not gotten back to me. I've followed up with THREE different custo...

#1032274
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Horrible customer service 2 months later I still have not received the watch I purchased on 1/30/17. There's no one I can speak too. They keep telling me they're waiting for a response from UPS and this is rediculous. I would like to have an opportunity to speak to the...
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Anonymous
Bobfire

Correct! The worst customer service!

2.0
#1029384
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Jomashop - Never Buy
Jomashop - Never Buy
The watch is heavily used and absolutely not new. There is a lot of wearing sign on the band and watch's side. The box is old with many visible dots and barely fit the watch inside. There is no protection on the face, no wraping. They said I have to pay fee to ship it...
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I didn't like
  • Broken promises
  • Deceptive business practices
  • Unacceptable professional conduct
#1024452
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I placed an order on Rakuten that was fulfilled by Jomashops for a watch. Literally 30 minutes after placing the order online, I requested a cancellation of that order. No response. Eventually Rakuten responded saying that I'd have to contact Jomashops for my return....
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3.0
I didn't like
  • Customer services was unprofessional
  • That their return policy is garbage
#1024314
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The watch (Victorinox Chronograph 1/100) arrived with some functions (chronograph) not working. The chronograph did not set to Zero and I was unable to reset the digits. Also, the calendar did not move properly and went from "19" to "11" the next day. The second hand...
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3.1
I liked
  • Website
I didn't like
  • Bad quality no customer service
#1023645
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