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Caveat Emptor, folks! Jomashop is not authorized as a reputable dealer by Citizen Watch Company! What this means is, if you purchase a Citizens watch, you HAVE NO WARRENTY AND WILL NOT BE ABLE TO REGISTER YOUR WATCH WITH CITIZEN! Aside from this, their sales pitch is...
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#1145851
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My wife gifted me a wristwatch that she bought from Jomashop. It ceased to work within two weeks. Customer support told me to have a new battery installed. Instead I opted to return it for repair. Jomashop returned it without repair telling me that the case was...
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#1145304
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I order a INVICTIA watch and all the research I did not his particular watch average retail price was around $185, I when I received the watch the yellow tag cited retailed at $895. I questioned this business practice, but loved the watch immediately. Fast forward...
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2.6
I didn't like
  • Rude and dismissive customer service rep
  • Poor warranty policy most new watch last most than 45 days
  • Sent email never rec d response
#1144158
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Jomashop - Avoiding warranty claim

Jomashop
#1109634
1.8
Details
The moment they know I'm asking about warranty claim, they disappeared. Email a few times and no replies since. Submitted online form too. Same avoidance. Avoid at all cost. Scam. {{REDACTED}}
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Jomashop - Sold me broken watch

Jomashop
#1091450
1.0
Details
Bought en expensive watch came broken and tried to return it and they did not accept it back. The watch came broken. The worst company and this is after I have bought over 10 watches from them.
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Exchange, Refund and Cancellation Policy
Value for money
Warranty

Jomashop - Poor customer service

Jomashop
#1085168
3.0
Details
Purchased an expensive watch that band as delivered was to sloppy on my wrist so I removed 1 half link and bracelet was too tight. Called, waited 10 minutes on hold, person on phone was typing away. I asked for another 1/2 and they said I'd have to go to an authorized Citizen dealer. Rude and not worth my future business.
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Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Jomashop - Wrong item sent
Jomashop - Wrong item sent
Jomashop - Wrong item sent
1/3

Jomashop - Wrong item sent

Jomashop
#1084276
Order Number M16B7648 I purchased an $800 Mont Blanc Blue Hour pen. I got an email stating it was backordered. I replied to the email and asked regarding the delay. I received an email stating the item has shipped. What I received was a Mont Blanc black classic pen. I am more than mad. Let's see how they handle this because this lack of quality control is totally not acceptable.
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I ordered glycine watch after spending hours and hours of search in there site, the site promised that item would ship in 1_3 days. After ordering I contacted customer service who was responding to all of my queries with silly one same word reply. Finally I learned...
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2.6
#1141548
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Jomashop does NOT honor their 30 day Customer Satisfaction claim
I purchased a Tonino Lamborghini 3106 watch from Joma for $950.00. Admittedly, not the most expensive watch I've ever bought, but this watch has a spectacular look and Joma's price was well below any other watch outlet. First time buying from Joma. Should have gone...
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Anonymous
Randy G

I'm appalled by this. I've dealt with Jomashops several times in the past,and i guess i was very fortunate to have not had any issues. If they won't take care of a watch enthu...

2.8
I liked
  • I liked the fact that they delivered the product quickly
I didn't like
  • Claim 100 percent satisfaction then renig when problem occurs
#1140333
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As the title says...Had bought 5 watches from Jomashop...No problem. Ladies Bulova....$350. Delivered (slowely).....didnt run. Called and NICELY told Jomashop Customer NO-Service rep Ashley situation. Told me "I" should take to a jewelry store and have checked out!...
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4.0
I didn't like
  • Customer service
  • Customer service is a literal joke - find better employees
#1139807
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You might save a couple dollars with these guys but just hope your watch doesn't break on you midway! After one year my watch no longer works, Tissot watches always have international warranty, but their tissot watches DO NOT have international warranty meaning, it is...
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1.0
#1128338
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SIR, I HAVE ORDERED/PURCHASED DIESEL GOLDEN WATCH DZ 7333 FROM THIS WORST SITE .THE PAYMENT ALWAYS MADE THROUGH CREDIT CARD . 1. I HAVE MADE IST ORDER ON 21.09.2017 Merchant order ID 16W5869 AND PAID $ 281.99. THIS SITE HAS DELIVERED THE ITEM WRONGLY AND RETURNED THE...
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#1120193
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Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Bought a Longines watch, arrived oct 6, on the morning of October 7 I sent the first email to Jomashop customer service saying that the watch came not working. Just got an automated reply saying that they were on holidays and they would come back on oct 9. I waited...
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1.0
I didn't like
  • Product condition
  • Unprofessional conduct with ordering and delivering products
#1117194
Reply to reviews
So when someone tells you that it will take 1-2 business days for an item you purchased to begin shipping, you would expect said item to be shipped within that time frame. Sadly this is not the case, I'm still waiting for the watch I ordered to ship, and it's been a...
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#1109069
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