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Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Bought a Longines watch, arrived oct 6, on the morning of October 7 I sent the first email to Jomashop customer service saying that the watch came not working. Just got an automated reply saying that they were on holidays and they would come back on oct 9. I waited...
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1.0
I didn't like
  • Product condition
  • Unprofessional conduct with ordering and delivering products
#1117194
Reply to reviews
So when someone tells you that it will take 1-2 business days for an item you purchased to begin shipping, you would expect said item to be shipped within that time frame. Sadly this is not the case, I'm still waiting for the watch I ordered to ship, and it's been a...
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#1109069
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First of all I buy watches from jomashop all the time. Some times I spend more than 10k a month in this website. Well I bought a necklace and a watch for total of 7k ish. The necklace I order almost for 2 months already and I still not got my order.( they promise I'll...
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3.3
#1105776
Reply to reviews

Jomashop - Avoiding warranty claim

Jomashop
#1109634
1.8
Details
The moment they know I'm asking about warranty claim, they disappeared. Email a few times and no replies since. Submitted online form too. Same avoidance. Avoid at all cost. Scam. {{REDACTED}}
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Jomashop - Sold me broken watch

Jomashop
#1091450
1.0
Details
Bought en expensive watch came broken and tried to return it and they did not accept it back. The watch came broken. The worst company and this is after I have bought over 10 watches from them.
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Exchange, Refund and Cancellation Policy
Value for money
Warranty

Jomashop - Poor customer service

Jomashop
#1085168
3.0
Details
Purchased an expensive watch that band as delivered was to sloppy on my wrist so I removed 1 half link and bracelet was too tight. Called, waited 10 minutes on hold, person on phone was typing away. I asked for another 1/2 and they said I'd have to go to an authorized Citizen dealer. Rude and not worth my future business.
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Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Jomashop - Wrong item sent
Jomashop - Wrong item sent
Jomashop - Wrong item sent
1/3

Jomashop - Wrong item sent

Jomashop
#1084276
Order Number M16B7648 I purchased an $800 Mont Blanc Blue Hour pen. I got an email stating it was backordered. I replied to the email and asked regarding the delay. I received an email stating the item has shipped. What I received was a Mont Blanc black classic pen. I am more than mad. Let's see how they handle this because this lack of quality control is totally not acceptable.
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Watch arrived damaged, so I contacted them through email and they requested photos. I sent photos to a different email (as instructed) and did not hear back in over a week. I sent them a follow-up and they just keep claiming they never received such photo. So I send it...
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1.0
I didn't like
  • Customer service is a literal joke - find better employees
#1103338
Reply to reviews
Awful experience. In July 2016, I purchased a Tag Heuer Formula One watch from Jomashop. Jomashop advertised the watch as a new and genuine Tag Heuer watch. Jomashop also advertised a two-year warranty on the watch. While I was traveling in May 2017, I was changing the...
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Product
#1101679
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My husband bought me a $1,650 Omega watch for mothers day three years ago. Since, I've sent it in 3 times to get fixed b/c it keeps failing. I just received my 3rd watch return today (each time it takes 8 weeks and they make me pay for packaging and want me to pay for...
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1.8
Product
#1100398
Reply to reviews
**JOMASHOP** STOP flagging my review!! When you flag the review, I will repost it and keep it as fresh as a loaf of bread from the bakery...let the truth be known, it will set you free! I can dance this dance forever. Worst service ever Worst service ever. Placed an...
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Anonymous
Sydneysider

Similar to my experience, avoid Jomashop like the plague....

leiv
leiv

What a sad, lonely and bored person you must be to do this, people want to read honest reviews NOT Vendettas , GET A LIFE !!!!

1.0
#1099497
Reply to reviews
Jomashop - Terrible Customer Service
I bought an Omega Speedmaster 57 (nearly $6000) from Jomas in late March '17. In June I swam in the pool with the watch - rated at 100m water resistant. The next day I noticed was fogged up. I waited a week or two and the condition continued. I contacted Jonashop and...
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vicente1844
vicente1844

To the comments.Anonymous: Water resistant to 100 meters is supposed to include swimming in a pool.And to the Smitty comment, I've had a 5 Rolex's (1 Submariner, 2 GMT, a Date...

Anonymous
Anonymous

Water resistant and water proof are two very different things.

2.3
I didn't like
  • Very poor customer service
  • Unacceptable professional conduct
#1092084
Reply to reviews
I purchased a Tissot watch and have had to send it back twice to be fixed. When I asked about a refund since I believe I was sold a lemon they were extremely rude. I talked to the manager Roy who would not let me get a word in and when I asked his full name and said I...
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2.3
Product
I didn't like
  • Customer service
#1091681
Reply to reviews
Stat Away from JOMASHOP!!!
I placed an order with this company for a Panerai diving watch. The web site claimed it would ship in 1-3 days. I called to confirm the lead time prior to completing the sale. Over the course of the next four weeks I made multiple phone inquiries on the status of the...
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1.0
I didn't like
  • Joma shop at all and will never use again
#1091669
Reply to reviews