Emm M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought a pair of eye frames from Jims shop, they never fulfilled they side, they claim to be preparing to ship item, its been 2 weeks, I call every day, sent an email and they never sent out item, nor have called to date. Buyers please beware !!
View full review
Pros:
  • Decent prices
Cons:
  • Item never ship out
  • Ignore you
  • Item never shipped even though they took the money

Preferred solution: Deliver product or service ordered

User's recommendation: Please buy elsewhere

Angela V Vxc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bogota, Distrito Capital De Bogota

It’s been a month and my order hasn’t been delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hello, I ordered a Kate Spade Spencer Dome Cross Body Bag on April 28th and it was supposed to be delivered on May 5th but my bag hasnt been delivered. The tracking number is #M2DR0735. Please help me shipping my product! Thanks
View full review

Preferred solution: Deliver product or service ordered

Meagan A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shady business practices and rudest customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jun 25, 2021

Jomashop has not tried to resolve the issue

Original review May 26, 2021
No wonder there are great reviews on their website if the bad reviews are never published. How dare you all mislead your customers. DO NOT BUY FROM JOMASHOP! Will argue with you and accuse you of lying to get out of refunding an item after they serviced my watch without my consent. Then they send pictures after with scratches they placed on a watch thats being sent back to me.
View full review
Loss:
$175
Cons:
  • Stay away
  • Everything about it
  • Arrogant reps

Preferred solution: Full refund

User's recommendation: Look elsewhere

Maria Del Carmen M

Hicieron unas compras no autorizadas con mi tarjeta de débito por PayPal

Mi tarjeta de débito era utilizar para compra en tu tienda online,I no sé quién lo hizo. Yo no autorizado alguien. Solo quiero que canceles el pedido pero No tengo el número de pedido porque no compré lo que pedí. Se hizo a través de mi cuenta PayPal. Todo lo que encontré fue una dirección. 8273 NW 56 St. PS 33926 Miami, FL 33195 Y los artículos ordenados El pedido consiste en los siguientes artículos: 1-Invicta Pro Diver Quartz, esfera negra, reloj de mujer en tono amarillo ($57.74 ) 2-Polo Ralph Lauren Ang Men's Eldridge skinny stretch jeans ($71.98). Yo no resido en Miami sino en Orlando FL. Agradeceré su ayuda para cancelar este pedido fraudulento. Gracias Maria laguer
View full review
Loss:
$130

Preferred solution: Full refund

Victoria H Hbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customs problem

DHL have my items and are requesting $338 to deliver my order , Im furious because I already paid in USD when I was led to beleive it was AUD so I have already paid $400 AUD over than I thought and now this other $338 please sort this out ???? DHL have said they will destroy the package if I dont pay ??!
View full review
Loss:
$738
Pros:
  • Charges
Cons:
  • Overcharged

Preferred solution: Let the company propose a solution

1 comment
Guest

you always have to pay for customs which is what DHL is asking no company pays custom duties .may be you shouldnt buy from US

Anonymous
map-marker Los Angeles, California

Shipping charges

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Jomashop advised the cost to return a swatch watch, one of three was $13.50. I returned on my own USPS $7.92 and then charged me $8.00 anyway. Refunded $8.00. They have no customer service as I tried 10X's to reach them to cancel third watch with no customer service to help me!
View full review
Anonymous
map-marker Plano, Texas

Shady business and will not refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No wonder there are great reviews on their website if the bad reviews are never published. How dare you all mislead your customers. DO NOT BUY FROM JOMASHOP! Will argue with you and accuse you of lying to get out of refunding an item after they serviced my watch without my consent. Then they send pictures after with scratches.
View full review

User's recommendation: Do not use Jomashop

Frances L Yzn

Return

I need to return an item that I ordered and I don't have an item number to return it I've been trying to call for like couple days now and I don't get anywhere
View full review
Pros:
  • Decent prices
Cons:
  • Offered no resolution

Preferred solution: Full refund

Karyl R Hfg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No refund yet from my returned items

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have returned my items but haven't heard any redund nor feedback from them. Either phone number is busy or you are directed to an automated answering service where no one picks up my call
View full review
Pros:
  • Good advertisement

Preferred solution: Full refund

Anonymous
map-marker Charlotte, North Carolina

I want Inquiry about watch purchase.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Movado Bold watch is defective!!!! Its clasp comes a loose all the time!!!this watch failed me I paid $219 for it and it still comes a loose!!!! I be scared Im going to lose it!!!! Oh no!!!
View full review

User's recommendation: Do not buy !!!beware it’s not real

Dee P Ajt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged twice

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Jomashop - Charged twice
Jomashop - Charged twice - Image 2
Jomashop - Charged twice - Image 3
Jomashop - Charged twice - Image 4
I ordered sunglasses, they never arrived; when I ordered them they were in stock. Jomashop emailed me that my original card was expired and would have to pay them directly before they could ship the sunglasses. I paid them despite the fact that they had already been paid 3 out of 4 payments via Klarna. They refused to refund me both payments. BUYER BEWARE, THEY ARE A FRAUD.
View full review
Loss:
$140
Pros:
  • I liked the price
Cons:
  • Very poor customer service
  • Complete lack of a customer service culture or training
  • Delivery

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM JOMASHOP

Anonymous
map-marker Dallas, Texas

Order not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Do not understand what is taking so long. When I called, I was literally waiting for 30 minutes before I was able to talk with somebody. And even at that, I had to call 4 different times cuz nobody would take me off of hold. Can somebody tell me when I will receive my purchase.
View full review

User's recommendation: Call in the order, of possible and you have enough waiting time.

Saideep K Xkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Package tracking

I am unable to track my package. My phone number is +164******** and my email is skrz3998@***.com I ordered a pair of Swarovski earrings last week.
View full review

Preferred solution: Deliver product or service ordered

Sherly T Uqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don't receive my perfume I put the wrong email address but my address is correct

I bought a perfume I put my email address wrong I never receive my perfume but they took the money from my account
View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Los Angeles, California

Had difficulty connecting with the customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I received my refund minus the delivery charge. After calling for over 100 times, I finally spoke with a customer service. He apologized.
View full review