Viviana C Qqj

Returns are not true they will not credit your purchase

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Bought a Michael Kors watch in December, paid extra $50 for 2 day shipping. It was defective. Called customer services who told me it was the battery. I took it to a jewlerer and it was not the battery. I returned the watch and ask for a refund. An agent in a chat told me that what was badly scratched which is a complete lie and refused to recredit my purchase. I never got the repaired watch that they said they were going to send. Additionally their customer services is all drilled to answer the same thing and they are extremely rude. So that is their standard business policy -- which is criminal.
View full review
Loss:
$150
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

Couldn’t agree more! Horrible to do business with.

I was told return policy was extended for holidays-they never explained for exchange only. Buyers beware. I’ll never shop here again and am spreading the word to everyone I know.

Customer Service is horrible too, especially Faith! Very rude as this review stated.

William D Qqk

Avoid Avoid Avoid

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Somehow their website duplicated my order so they billed and shipped two separate orders of the same thing. They don't respond to emails and the phone number listed doesn't work.
View full review
Loss:
$160
Cons:
  • Customer service and website
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Mark Jmv
map-marker Gunnison, Colorado

Watch not received

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I ordered a Tissot watch on 11-23-18 and have not received it and it appears I won’t. I have spoken to Both Eugene and Ella and they were truly uninterested in looking into this. After reading other reviews it appears this is common practice of taking orders and not shipping. These are truly horrible people.
View full review
Loss:
$250
Pros:
  • Price of the product
  • I liked the price
Cons:
  • Customer service and warranty and service policy
  • I can not find out about my watch
  • Your service and refusal to communicate at all
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker New York, New York

They took my money and never ship out the item that I ordered

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I placed an order of a lady watch from Jomashop.com on Nov 6th 2018. They never ship out my order, after the first week that I placed the order from their website, I login to my account and check the Order Status on their website, it show as "Processing", which is the same status as the day that I placed this order. So I sent them an email and try to see what is wrong with my order. 3 days after the first email I sent, I got reply from one of their people Rina, in her email she said "Your order will be shipping out in the next 2 days and a tracking number will be emailed to you." Ok, after I wait another 2 days, I still hear any update from them, not even a tracking number of my item. I sent them email again, and I never hear anything from them. I call in to their customer service on Nov 15th 2018, a guy picked up the call. The guy talked with me in a very rude attitude, he basically saying that there are nothing wrong of my order, and my order has been sent to their warehouse department, and my item will be ship out on that day. Nov 16th 2018, which is the next day I made the first call, I still did not receive any tracking number in my email, so I call in the 2nd time to their customer service. The same guy picked the call, he told me the same *** just like what I hear from him from the first phone call, and he added that he will make a note to their warehouse, and he promised that my stuff will be ship out on the next Monday.

Nov 19th 2018, it has been 14 days after the day I placed the order, the seller accept the pending payment from my Paypal. I thought it they finally working on my item. Unfortunately, I wait for a whole day till 4PM, and still did not see any update on my order. I call in to their customer service twice today, this time is a women picked up the call, and she told me that my order will definitely be ship out by today, and I will be receive a tracking number in my email around 7PM. I waited again, the seller still did not ship out the item, nothing show up in my email.

I wonder how ridiculous this company is. After waiting for such a long time and not shipping out my order, I decide to cancel my order from them. This company is just crazy and unreliable. Consider of such a bad quality of business of this company, I am really worry if I could get back my money from them.

I am still working on the refund process, will be update if I end up to anything. ***

View full review
Loss:
$600
Cons:
  • Item never ship out
  • Customer service and warranty and service policy
  • Could not get my refund
Reason of review:
Poor customer service

Preferred solution: Full refund

ExultantTasmanian Devil810
map-marker Joondalup, Western Australia

THIEVES AND FRAUDS

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I BOUGHT A WATCH FROM JOMASHOP, THEIR LOGISTICS MANAGER HOPE IS A SICK INDIVIDUAL.I BOUGHT A WATCH FROM JOMASHOP, THEIR LOGISTICS MANAGER HOPE IS A SICK INDIVIDUAL TOGETHER WITH FAITH AND DEE.THEY RIP CUSTOMERS OFF ESPECIALLY THE WATCHES THAT ARE OVER A 1000 DOLLARS FORGET GETTING YOUR MONEY BACK. DON'T BE A VICTIM OF THEIR COMPANY.

THEY ARE FRAUDS AND THIEVES. OVER A WEEK NOW AND NO REFUND AT ALL I CALLED AND CALLED NOTHING HAS HAPPENED AND THE BIGGEST THIEVE IS THEIR CEO HIDES HIMSELF FROM ALL OF THIS. THIS IS A WARNING DON'T BE THEIR VICTIM THEY HAVE ROBBED ME OFF MY MONEY. I CONTACTED THEM SEVERAL TIMES NO ANSWER.

THEY TAKE YOUR MONEY AND PLAY GAMES TO KEEP IT.

THEIR STAFF FAITH AND DEE ARE RUDE STAFF AND VULGAR. HOPE THE MANAGER IS A VERY SICK PERSON.

View full review
Loss:
$1500
Reason of review:
fraud

Preferred solution: Full refund

Cedric H Bss
map-marker Baltimore, Maryland

Negative 1000

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This was by far the worst experience I have ever had with a company. The manager “FAITH” who wouldn’t even give me her last name was so horrible I can’t believe she is in the position she is in currently. So I ordered a movodo watch a month ago. After a week still no watch. The next week was my birthday October 2nd...still no watch so I email the company they tell me it will be 7-14 days to get a reply. Next week my girlfriends bday still no watch.... so I keep emailing they just stop replying...whole time they have my money for the watch!!!! So finally after a month I call them “TODAY” and get to the manager “Faith” in which she says she can give me a refund and I can re-buy the watch at the same price! I was like what?!!....no sorry ...no discounts... no nothing??’ It was just sad! She wasn’t remorseful at all and cut me off and talked over me the entire time! This company need help and to please do better in customer service cause they have a “F” in my book!
View full review
Reason of review:
Order processing issue
1 comment
Guest

the same thing happened to me. pooor customer service

Featured
Dmytro P
map-marker Shelbyville, Indiana

Sold me broken or fake watch

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Jomashop - Sold me broken or fake watch
Explore video interviews

I bought TAG Heuer Carrera from them. It arrived loose in the box and several things were broken. But the main part - the watch did not keep the time! So I ran the serial number on Trusted but it didn't show as genuine. I contacted their support and after I got tru their BS they approved me to return the watch.

You think it's over? *** no - they kept me hanging for several weeks and then they told me no refund because of the scratch on the watch! But I told them about those things SAME DAY I got the watch!!! So now - no money, no watch (they told me they will ship it to me but who need broken fake watch?!)

I closed the dispute with my CC because they promised me to issue a refund.

Guys, if you wanna good watch - just look elsewhere. This schmacks should be out of business...

View full review
Loss:
$3500
Cons:
  • Quality of the product and customer service
Reason of review:
Damaged or defective

Preferred solution: Full refund

8 comments
Guest

is it still safe to order a Tissot watch I mean i know its not a cost of a Rolex but what say you?

Peter S Ylp

This is groovy... Since I've been reading reviews, mostly negative, about Jomashop, the Google ads have changed from Jomashop to LongIslandWatch.com Like *** I'm going to visit them...

Guest
reply icon Replying to comment of Peter S Ylp

Yes me too am thinking of a Tissot watch isnt that expensive but price is too hard to say no too vs retail shop prices.. guess we just have to have our fingers and toes crossed!

Guest

Hey I have a question

Aiana Tmk

Jomashop sold a defective Certina DS Caimano - the case join had a small opening at the 9 o' clock position...plus scratches around the defect....Jomashop would not replace as they accused me of wearing the watch....customer service was abysmal....never using them again

Guest

who spends $3K on a Tag, LMAO. Sounds Fake to me

Guest

I’m having an issue with Jomashop also. Brand new Rolex had problems after 25 days.

Won’t give me a full refund. I’m still owed $3100.

Claiming “scratches” also. They are horrible.

Peter S Ylp
reply icon Replying to comment of Guest-1737304

SHUT THEM DOWN!!

View more comments (7)
Gary Ycn
map-marker Vancouver, Washington

New Watch Defective

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I bought a watch from them and it didn't work. I don't think it was a new watch.

You'd think they would check it before they ship them out. When I emailed them, they told me to have a new battery put in! As absurd as this is, I did it and the watch still didn't work. They emailed me a return authorization but I have to pay the shipping!

I would not buy from them again. I just ordered a much more expensive watch from another site and instead of Jomashop's in house warranty, I will have a manufacturers warranty. I sent the watch back today and now I will need to wait for a couple of weeks until they if they are going to repair or replace it.

I told them I want a new watch that works. Last resort, I cancel the charge on my credit card.

View full review
Loss:
$40
Cons:
  • Defective product
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

dwayne w Qry
map-marker Palmdale, California

NO CUSTOMER SERVICE !!! NEVER EVER AGAIN !!!!

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"Sold me a $3900 Tudor Pelagos in the wrong inner and outer boxes and no instruction manual !!!!!! The absolute worst customer service I have ever ever seen !!!! People who are paid to be of absolutely no help to the customer after the money is spent !!! Nothing is in place to make sure the customer gets what they paid for !!! A company with no checks and balances! !!! Never ever will I ever ever spend another dime with this company!! Who's minding the store ??????????? {{Redacted}}
View full review
Loss:
$3900
Cons:
  • Rude customer service and poor management
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Hong Kong, Hong Kong

Very Poor Service

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orderd watch in August now October never arrived, same lame excuse weather problems, yet im in hong Kong watch shipped on 4th September, rhey will NOT reimburse me, this is WHY never ever use on line services they are mostly carpetbaggers. JOMASHOP is worst company ever AVOID.
View full review
Reason of review:
Order processing issue
Brad Tat

Misleading Shipping; Poor Communication

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I ordered a watch for an event two weeks in advance, specifically selecting a watch with a 1-3 business day expected shipping date. Soon after I placed the order, I was told that it wasn't in their warehouse and it would be an additional 3-5 business days.

It has now been 8 and they are not responding to my inquiries. Also, I noticed that the "ships is 1-3 days" stayed up on the product page the entire time, purposefully misleading customers.

The product will not arrive in time for its intended purpose and they have not offered any compensation.

I will update the review to include quality when/if my order has been received.

View full review
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

mark Lzx

STAY FAR AWAY

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sold me a defective Omega for 5000 dollars,stopped working a few days after 30 day return policy. i returned watch and they told me it was scratched therefore could not replace. WATCH WAS NOT SCRATCHED>>>>>>>>>>>>>>>>>>>>>I asked them to send me the watch back and I would send it to Omega at MY cost and they will not return it to me. they claimed they sent it to an authorized repair and cant get it back for 6 to 8 weeks. this is a bunch of lies. I want my property back and they keep making different excuses. make me wonder why they dont want me to send it back to Omega.
View full review
Loss:
$5000
Cons:
  • Stay away
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

4 comments
Guest

You admired in your own words you wore it , it obvious would get a scratched and yet you throw a childish tantrum about it ... Just by the tone and over dramatic writing I can tell you probably are not even close to telling the truth But you did make me read it so at least you got a laugh LOLOLOLOL

Guest
reply icon Replying to comment of Guest-1574045

You all are liars. There’s a whole site dedicated to your lies

Guest
reply icon Replying to comment of Guest-1574045

Give me back my watch NOW. SIMPLE REQUEST. It’s my damaged by u property.

Guest
reply icon Replying to comment of Guest-1574045

Ok. I will retract all negative remarks when my watch is returned working as new and no scratches.

View more comments (3)
Raphael S

Usless customer service

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Placed a order end of July 2018. Today is the 14 September 2018. Emailed them and they said its on its way, the standard response. They shipped with USPS, which i advised them not to, as the postal service in S/Africa is terrible and the shipping would get lost or stolen. They proceed with USPS, and now they dont even respond to my emails. Stay clear of Jomashop, they are usless and dont care about customer service. Do NOT purchase from them
View full review
Reason of review:
Order processing issue
Juhani N

Wrong watch sent - no reply to claims!

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Jomashop - Wrong watch sent - no reply to claims!
I ordered a Seiko Blue Dial Titanium Men's Watch SGG729, but instead received a black one. No reply to claims via email or account. I have already paid custom duties in Finland (EU) What to do?? Juhani Nuoramo Finland Order #M19Q0881 - Shipped {{Redacted}}
View full review
Loss:
$200
Cons:
  • Complete lack of a customer service culture or training
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Mah

Horrible

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Don’t buy anything from them. I tried to exchange a gift it says they won’t inform the person who gifted it. When I sent an item for exchange they refunded the money to the person who sent the gift to me, How rude? When I contacted Jomashop they said they did not have the item I wanted so they processed return whiteout my confirmation.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
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