Anonymous

Jomashop - Shipping Service Review

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Ordered a watch 6 weeks ago website showed 2-3 weeks on delivery. Immediately after ordering was sent an email saying it would take 3-6 weeks instead. Fine. 6 weeks passed and no sign so I emailed jomashop asking for a firm ship date or to cancel the order. Without an apology or acknowledgement of my email I receive a cancellation with "customer changed mind" written for the reason. Will not be buying from them again.
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Reason of review:
Order processing issue
Anonymous
map-marker Loyalton, California

Jomashop - Shipping Service Review from Loyalton, California

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I purchased a $7000 watch from Jomashop. Said 1-2 weeks to ship. I've been waiting 6 months! Periodic inquiries to customer service say "we'll look into it." They then tell me it'll be a little longer. Granted they haven't charged me and won't until it ships but WTF! Just cancel if you can't fulfill and let me buy elsewhere. Can't beat the price but it doesn't matter if they never fulfill the order!
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Reason of review:
Order processing issue
Haig Lkb
map-marker Calgary, Alberta

Fragrance & Leather Goods

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I purchased some fragrance and leathers goods from Jomashop and after my own follow up I was told they don't stock the fragrance and had to be ordered from their supplier. Well, after two weeks and follow up again, the continue to say it's going to be next week.

First off, if they don't stock, say so on the image, and second, let the customer know. I called customer service and the CS manager was rude to the point I cancelled my order.

They come across as if they are doing you a favour buying from them, I prefer paying more now to support my local retailer as well I will receive my purchase on the spot. Hopefully everyone reads these posts and supports local retailers and or worthy online retailers.

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Cons:
  • Customer service is the worst in the industry
Reason of review:
Poor customer service
Anonymous
map-marker Stockton, California

Jomashop - Michael Kors Bracelet Review from Stockton, California

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Fake Michael Kors Bracelet Unable to reach someone directly when I called for an explanation so I reported to BBB. Since returning the bracelet- still waiting for a refund, received a response from their "controller" Hope Matechick literally calling me a liar and pretty much ***- said maybe I contacted Jet Blue. Horrible customer service and lack of concern or wanting to maintain a good reputation. I knew it was a fake because I purchased the exact same from the actual Michael Kors store. Wanting another for my sister because I loved it so much, I found it at Jomashop for half the price- should have known better. The rose gold was very different and the settings for the diamonds were tarnished. Not the same bracelet at all but the packaging was. Very disappointed.
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Reason of review:
Not as described/ advertised
2 comments
Inez P Jnk

Thank you for sharing your experience. Your post was very helpful.Please DISREGARD the embarrassingly crude comment by "VAM."Another case of "VAM" ganging up on another Jomashop customer.What a consistently disgusting and transparent display by VAM.Surely they are employees of Jomashop.

They consistently bash persons posting legitimate complaints against Jomashop.

Their behavior borders on the criminal. This REALLY needs to be stopped.

Wilbern Tbe

You write like a complete clueless person !!!

DO NOT WRITE WHAT YOU CANNOT AND DID NOT PROVE!!!!

Show us proof in writing or keep your paranoia to yourself!!

Victor

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Anonymous
map-marker Goleta, California

Jomashop - Customer Care Review

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Great selection and prices -- very poor customer service.

First -- forget getting online help, that's just a tease and it never worked for me.

Second, persistence pays off, and it took me about an hour to get through to a live representative.

Third -- the customer service rep talked down to me and argued with me. Even if I am totally ignorant, belittling, arguing and being difficult are not professional or courteous ways to handle customers. One of us paid money and needs help, the other is a paid representative of the company.

Good luck with your purchase!

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Reason of review:
Poor customer service
Anonymous
map-marker Seattle, Washington

Jomashop - Customer Care Review from Seattle, Washington

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Horrible customer service and sales staff, I was inquiring about Rolex Daytona, they didn't have any factory model number at the end on the description but had their internal number... I basically got insulted and told I'm *** and not LISTENING to her because there are 2 dial colors and that's why they put a internal number..

my question was why wouldn't they put a actaul factory model number so there are no confusion when consumer buys $15k watch... and I told her I didn't appreciate her tone.. she hung up on me :) and I called 3 times after and she hung up 3 times after.

Can't believe you guys are paying her for the jobs she does..

obviously she hates her job..

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Reason of review:
Poor customer service
3 comments
Inez P Jnk

Thanks so much for sharing your experience. Your post was very helpful.Please DISREGARD the embarrassingly crude comment.Surely they are employees of Jomashop.

They consistently bash persons posting legitimate complaints against Jomashop.

Their behavior borders on the criminal. This REALLY needs to be stopped.

Guest

HMMM let's see

what is the name of this revieing platform

what do you say and how you sayy it

I wonder waht was **** hiidng!

Looks like who ever you spoke with was right to hang up on you !!

A company should not, that's true but the way you write and where you write makes me believe THERE IS A LIMIT to what a rep can take !!!

Guest
reply icon Replying to comment of Guest-1213180

Agreed !!!!!

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Caydence Ytl
map-marker Desamparados, San Jose

Jomashop - Hamilton Watch Review from Desamparados, San Jose

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You almost lost me after I placed my order. I received an email acknowledgement, and that was it.

I called and waited a long time to get someone in the phone. Your chat on the website doesn't work. The person with whom I spoke casually indicated that the order would go out in time. I ordered with overnight shipment.

My bank account didn't indicate a withdrawal until after I received the order. The first indication of shipment came the night before it was due. The statement indicated that it would arrive 3 days after I required it to arrive. The next tracking message came several hours before my deadline.

The was still no withdrawal from my bank account, not even at the time that the package was delivered. During that time, my phone calls to your we're unanswered. There was no response and I was on hold to long. I wrote several emails during the day before and on the day of expected delivery.

There were no reply to them until I write requesting to cancel the order, and to that, you indicated that you would not refund or accept a return. If there was no one there to receive the package, FedEx would have left it at the door and it would have been stolen.

I'm very dissatisfied with your company. The only thing that worked in this experience is the watch I purchased.

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Reason of review:
Order processing issue
Anonymous
map-marker Dallas, Texas

Amazingly Poor Customer Service

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Purchased TAG HEUER. It was not working when received.

I called immediately and returned it the next day FOR A REFUND. Since I needed this watch for a sailing trip overseas the following week, and they said they could not exchange that the original purchase that quickly, I ordered separately from them the same model express shipping - anticipating a refund on the returned timepiece. I explained this intention to their customer service agent who thought it fine. The second watch ordered arrived with no problem.

But now they are sending me back the first watch I purchased. I have called and emailed them on numerous occasions stating that the first watch was being RETURNED, not being sent in for repair or exchange. Why would I want a $1500 watch that was originally sent to me broken? And I don't want two of the same watch.

I've been trying to reach a live person this entire past week. No answer on phone or live chat. No response via Facebook or emails. I was willing to take a credit opposed to refund.

The prices are nice but you are taking a chance the watch could arrive defective and there is zero customer service. Stick to brick and mortar stores for luxury time pieces.

I've taken my case to BBB. We'll see what happens.

View full review
Loss:
$1500
Cons:
  • There is no customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Amiliana Tnp
map-marker Hemet, California

Jomashop - Shipping Service Review from Hemet, California

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Updated by user Aug 31, 2016

"If you wish to respond, I think it's best if you did only after you removed the reviews as I cannot offer farther responses. I offer this response only because I care about the issue and I do not like that we sent you the watch the way we did, I apologize deeply, if you wish to return the watch email return via contact us pages they will consider the request. I am sorry but I will not respond as long as your intention are the same.

 

Sincerely,

Roee Adler

Customer Service Manager

Jomashop.com

Original review Aug 26, 2016
Total lack of customer service....unpleasant and unprofessional.....shipped watch no box wrapped in brown paper.....buyet beware
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Reason of review:
Bad quality
1 comment
Guest

There will be no resolution......lesson learned if deal-price appears to low.......stay away from Jomashop.

Anonymous
map-marker Miami, Florida

Miss Advertising- Bad customer service

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i placed an order for a Cartier watch and it said 2-4 day, it turn out i waited 5 weeks, no one ever call me to tell me that the watch was not available, in the meantime i was calling every week to get an update and the guy that answers the phone is always lost and can ever get an straight answer. this was a month ago. i just called back today to see if the watch was available and i get the same *** response. " i don't know, i will have to call to find out when this will be available". HELLOOO, Is a $6,000 sell, can you try to sound at least a bit interested in provide customer service. i still don't know how they can get reviews of 5-stars. and still don't know why Amazons is the #1 provider. this company have not idea of what customer service is. shame on them.
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Pros:
  • I liked the price
Cons:
  • Rude customer service and poor management
Reason of review:
Poor customer service
1 comment
Guest

I've had the exact same experience. Shame on them is correct. No integrity.

Anonymous
map-marker La Jolla, California

The warranty is a scam...stay away

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Watch stopped telling time w/in a few months of buying. Jomashop agreed it was covered under warranty and said up to 8 weeks to return.

Been 20 weeks now and they will not tell me when I'm getting the watch back. Do not take the risk...it's not worth it. The company is basically holding my watch hostage and I have no recourse. I'm not even sure they will return it unfixed.

Over the last 5 months they have lied to me repeatedly telling me the watch will be fixed in 3 weeks.

I've never seen anything like this and I have only myself to blame buying a gray market good. Lesson learned.

View full review
Loss:
$1300
Pros:
  • Price
Cons:
  • Customer service
  • Warranty
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Boca Raton, Florida

How come they're still in business?

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With the volume of serious complaints, this outfit would be out of business or under local, state or federal investigation if they were a bricks and mortar store at your local mall or strip center. A lot of people claim they are being defrauded by this company. If anyone has taken action against them beyond venting here or elsewhere on the Internet, you'd be doing a great service to people who feel they've been defrauded by tell how you went about seeking remuneration/justice. If these were restaurant reviews, they'd be closed down by now by the health department or just people voting with their feet. Maybe the prices are so low because they are selling what otherwise would be turned into scrap by high-end, reputable, name brands. Even the best brands produce "seconds" in the manufacturing process. Is that what these guys are selling and you're buying without full disclosure? If so, that's deceptive trade practices, and if their mailing your purchase across state lines, that's a federal offense.
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Loss:
$899
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

YOU ARE DELUSIONAL and seems you are oblivious to what - seems like you got carried away with your own ignorance LOLOL

Most buyers are smarter than you seem to be (as far as you wrote here) and know that people like you shout louder but still are 1% at best and they look at other reviewing platform as well and see the big picture and not just what an ignorant, angry and vindictive person says here or there.

My advice STOP using the internet altogether, it is not for you.

Sad part is I was about to write why i was upset about my purchase, my issue was not all that bad and they are still trying to help but their policies do not allow them much room, but thanks to you I WOKE UP and just take my "anger" out here

LOLOL feels much better now and thank you for making me realize i was about to overreact !!! i need your review as a wakeup call and thank you for restating my faith in jomashop

Shareena Zva
map-marker Kansas City, Missouri

BEWARE!!! Credit Card Was Charged for More than TWICE the Purchase Amount!!!

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I placed an order that total $1,009.71 from Jomashop on 5/23. Their website said they only charge for order when the order ships.

This was NOT true in my case as my credit card was charged the FULL $1,009.71 as soon as I placed the order. Not a good start but I was ok with it until the next day, when they shipped the partial order (they didn't have the entire order in stock which their website failed to disclosed) and I was charged an ADDITIONAL $672.36 for the shipped part of the order ON TOP of the $1009.71. The next day after shipment, I was charged ANOTHER $672.36 on my card. So for a $1009.71 order, I was charged a total of $2354.43!!!

I called customer support and was put on hold forever while the rude customer service rep said he would try to get a hold of their 'billing' department only to come back to tell me that he would have to call me back cause their 'billing' department was not answering the call!!! I have not yet received a call back! Granted part of the charges ($1682.07 worth) are in pending status still and thank God I used a credit card for payment. If you purchase from them make sure you don't use a debit card cause your bank account balance would go down significantly as they place unauthorized charges to your account while you wait for the pending charges to maybe fall off (or not)...

No help at all from their customer support.

The savings are NOT worth it to me given their bad business practice and I do not plan to buy from them again.

View full review
Loss:
$1300
Pros:
  • Price
Cons:
  • Over charges on credit card
  • Potential fraud on unauthorized charges
  • Rude customer service
Reason of review:
Poor customer service

Preferred solution: Take the pending payments OFF my account and STOP charging my account without authorization!!!

1 comment
Guest

hi, probably almost same here...

I used a Debit card for purchasing an item in Jomashop

Placed the order and soon I received the confirmation of my order has been done by e-mail from them.

After a while I checked my bank account then the cash was already deducted.

So I assumed that everything gonna be OK.

But the next day I received their e-mail with my wire transfer payment has not been received that showed my order status in pending payment. I didn't understand why that happened. Their customer support center said only that my credit card couldn't verified so they couldn't take any action for shipping, and unless they receive my payment within the next 24 hrs, your order will be automatically cancelled. *** I'd already paid for that !! I'll never go to Jomashop. Appreciated their great support.

Anonymous
map-marker Mountain View, California

Seiko Watch Battery Replacement Review

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No customer or warrantee service
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Reason of review:
Poor customer service
Kavin Fjc
map-marker Sheboygan, Wisconsin

Warranty screw up, horrible customer service

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Bought a watch through them that I sent in for a warranty repair after receiving.

Took them 2 months to repair and another 1 month to finally get around to shipping the watch back.

Called several times in between and each time was assured that everything was in order.

Received the watch only to find out it was the wrong model watch.

Called to complain and they insisted there was nothing they could do except file a claim with the post office.

Good deal only until you need the watch serviced. Then you'll find out you didn't get quite as good as bargain. Customer service is horrible.

View full review
Loss:
$166
Pros:
  • Price
  • I liked the price
Cons:
  • Product condition
  • Package lost process
  • Complete lack of a customer service culture or training
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

2 comments
Guest

What do you expect; it's Brooklyn for crying out loud! Customer service?

Marvens Flq

Exact same thing happened to me. Bought a watch, got a defective one now its been 2 months and still waiting.

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