Jomashop

I am writing to express my deep concern regarding my recent order, placed on December 18th, with Order ID M3QQ5820. Unfortunately, despite the extended shipping protection plan I purchased, I have not received my order as of today, January 2nd.

The products I ordered were intended for my family and were meant to be part of our Christmas celebration.

Regrettably, the items are still in transit, with UPS and USPS tracking information showing that the package is circulating without a clear delivery timeline.

This delay has caused significant inconvenience and disappointment for my family, especially during the holiday season. I had chosen Jomashop with the belief that the extended shipping protection plan would ensure a timely and hassle-free delivery experience. However, the current situation has been quite the opposite.

I kindly request your immediate attention to this matter and seek information on the status of my order. It is disheartening to receive this level of service, especially after having paid for additional protection.

I would appreciate your assistance in expediting the process and ensuring the timely delivery of my order.

Please provide me with an update on the current location and estimated delivery date of my package. Additionally, I would appreciate any relevant information on steps being taken to address the delay and prevent similar occurrences in the future.

I understand that unforeseen circumstances may contribute to delays, but clear communication and resolution are crucial in maintaining customer satisfaction.

Your prompt attention to this matter is highly appreciated.

I look forward to hearing back from you at your earliest convenience. Thank you for your understanding and assistance in resolving this issue.

Thanks

Gracy Anand

If you want to find out how inept, grossly negligent and fraudulent this company is, please read on. You cant make this stuff up because no one could believe that this could be true, but it is!

Their watch repair department is a complete joke. They either cant read English or they are so arrogant that they disregard the information from the customer that explains the problem. Their customer service department is devoid of service and they will not help you even if this happens to you:

I purchased a brand new Raymond Weil quartz watch in early February. When I went to change the time and date on it, the stem seemed uncharacteristically loose and made it difficult to change both the time and date.

Not knowing if this was typical of this watch, I accepted it for the time being. Then a month or so later the date window stopped advancing overnight so it became obvious that there were multiple defects with this new watch. I called Jomashop to alert them that I was sending it in for repairs and included a detailed explanation of the problems. It cost me $22.75 to mail it back.

Eight weeks later I received it back and once out of the box, I went to adjust the time to my time zone and upon pushing the stem back in, the watch stopped working all together! I couldnt get it to restart even after several attempts of pulling out the stem and pressing it back in. I called and told Jomashop that their repair failed so badly that now my watch wouldnt run, so they told me to send it back a second time which I did, again giving detailed instructions of what makes the watch stop running. Seven weeks later I receive it back, take it out of the box, reset the time and the watch stops again!

I figured they never even looked at it, but I was wrong. It was obvious that they opened the back of the case because it was full of scratches and deep gouges along with scratches on the bracelet and the bezel. It looked like someone either used a claw hammer and channel-lock pliers to remove the back, or they just threw if down a gravel road and ran over it a couple times with their car. Either way, I still have a broken watch on the inside and a damaged watch on the outside.

Obviously I was livid and called and demanded my money back. They apologized and said they would put a new movement in it so it should solve the problem. I said if that is the case than you better make sure you repair the outside of the watch to like new condition before I would accept it back. I sent it back for the third time and waited another 6 weeks.

I get it back again and I notice that the watch was in the same damaged condition it was when I received it the last time. I then went to reset the time and the watch stopped again, FOR THE THIRD TIME! Do you think they actually gave me a new movement that just happened to have the same defect as my original one? Here is where the fraud part begins.

So now more than 6 months have passed since I sent it in the first time and I still have a broken and damaged watch and I still have no idea if the first defects were ever repaired since it wont run! I sent in back a fourth time, but this time I included the box, the manuals, extra bracelet links and demanded a cash refund. Given their repair department is incapable of repairing watches and given they lied about the movement being replaced and given they damaged the watch while pretending to repair it, youd think theyd make the cash refund out of embarrassment alone, but not Jomashop. Their unmatched customer service department said Nope.

We dont do that!

Jomashop is not an authorized dealer for any of their premium watch lines they sell. They offer their own warranty which means if your watch has a problem, you are screwed and they will make no effort to resolve the problem other than more lies and excuses. Please do yourself a favor and go to a reputable company that actually stands behind their products and cares about their customers. Jomashop only cares about Jomashop.

This is now in the hands of my attorney. Thanks for listening and I hope I have saved you from being another victim.

I made 2 separate orders in 1 day all on 1 card. All items except for 1 on 1 of the orders where in stock and supposed to ship in 1-2 day.

So 3 days later I checked my order status and it said waiting to be shipped. So I called and was told a supervisor had to ok the order. Ok . So another 4 days passes and call back bc order still hadn't shipped.

The girl Marsha hangs up on me . Then Anne hangs up on me after I call back. I'm being told a supervisor has to ok the order but I'm also being told that it's completely automated. Like what is it ?

Then they won't let speak to a supervisor and tell me that the order with everything in stock was declined while the other order on the same card was accepted . Like wtf ? So I canceled the declined order and got the same frags from fragrancenet with no issues and saved a couple dollars ...the say my money from the canceled order will return to my account but I'm not gunna hold my breath .

I'm beginning to think this site is not only illegitimate but has the worse cs I've ever encountered...stay away from this company unless you like runaround and excuses the contradict themselves. I tried to give them a shot bc they had low prices but I'm gunna stick with fragrancenet.

Jomashop bait and switch shipped wrong item.

Jomashop shipped the wrong necklace. This business does not have a clear process in place to handle returns.

Jomashop claims to offer returns yet they shipped the WRONG item then refused my return. After uploading the image of the item shipped -multiple times, Jomashop continued the bait and switch in their emails x6 stating "We have not received the images".I called trying to return the item and have them ship the necklace I actually ordered - what do they do? Jomashop hung up 2x. I waited a full week and without a return label and no info on if my item would be shipped I called my AMEX.

Amex has frozen the funds from JOMASHOP and SEPT.

22 2022 has disputed this order. RUN AWAY from shady companies who ship wrong merchandise then hang up on customers