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I had a question about a Tissot watch. I selected "Live Chat". It never was a live chat - just a fancy way to send you to email. I asked my question anyway. No response. So I did it again. And again no answer. You look on their site and it's full of 5 star reviews....
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1.5
#1281784
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I WOULD NEVER RECOMMEND ANYONE TO PURCHASE ANYTHING FROM THIS WEBSITE. I AM AN ONLINE SHOPPER AND I AM VERY AWARE OF THE SHIPPING/RETURNING RULES OF ONLINE SHOPPING, BUT "JOMASHOP" HAS A COMPLETE DIFFERENT SET OF RULES. THERE SO CALLED "FREE" STANDARD SHIPPING BECOMES...
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#1277502
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Has been waiting for the item to be deliver for more than a month. Wrote in to them and was informed that the item ran out stocks and required the customer to change to new item. Despite changing it, no follow up from JOMASHOP customer service team. Despite numerous...
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1.0
I didn't like
  • There is no customer service
  • Shipping sucks
#1276604
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Jomashop - No inventory

Ordered Costa reeftons. Called to get a tracking number three days later. And they said they were out of stock. I never received an email about it or a discount of any kind for having to find out the way I did.. I will NEVER recommend jomashop to anyone.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
I liked
  • I liked the price
#1274220
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I bought a Fredrique Constant watch from jomashop and it broke down in first month of use. I opened box to find out that the warranty card is not stamped so I can claim warranty from official dealer. I contacted jomashop and got zero facilitation, so now I have a 1200$...
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1.0
#1272740
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Terrible customer service. minimal accountability . Have to call so many times . reps hang off the phone on you twice . they will tell you they are writing comments that were not written . Information given is unreliable and bottom line is they just want to get rid of...
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1.0
#1269281
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Buyer beware. Do not purchase anything from this frau of a company. You have been warned, there are other reputable companies that actually care about their customers. I bought a leather good which was defective. Customer service was rude and aggressive. Do not...
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#1268847
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Wanted to buy a watch for my son's graduation. Jomashop had what looked like a good price--a special for graduation season. Great! Ordered with 2 weeks to spare. Get an email days later saying the watch is backordered 4-6 weeks. That email goes to my spam folder so I...
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Anonymous
FR

TERRIBLE CUSTOMER SERVICE.The customer team whomever wrote the reply email to customer definitely has failed his English test.No even bothered to update the customer the statu...

#1268469
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I ordered 2 mounts ago, and now - no watch, no money. According to investigation, UPS returned the package to Jomashop 6 weeks ago, because Jomashop didn't put the address on the package! Unbelievable!! 2 months passed, and there is no refund from Jomashop. They don't...
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3.1
#1268214
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Such a {{redacted}} customer service, doesn't help at all. I really recommend to review your customer service and do some changes. Back-ordering items, saying that the item is in stock, then you make a purchase and after a couple of days get a "Copy - Paste" email...
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#1267517
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