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I purchased a Tissot watch and have had to send it back twice to be fixed. When I asked about a refund since I believe I was sold a lemon they were extremely rude. I talked to the manager Roy who would not let me get a word in and when I asked his full name and said I...
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2.3
Product
I didn't like
  • Customer service
#1091681
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Stat Away from JOMASHOP!!!
I placed an order with this company for a Panerai diving watch. The web site claimed it would ship in 1-3 days. I called to confirm the lead time prior to completing the sale. Over the course of the next four weeks I made multiple phone inquiries on the status of the...
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1.0
I didn't like
  • Joma shop at all and will never use again
#1091669
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Took 30 days to get a watch that was supposed to arrive in 3-5 days. when I didnt receive it I called and was told it was shipping in two days.. three days pass and still no email saying it was shipped. Long story short I called more than 5 times only to finally be...
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#1091427
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Jomashop - Don't buy anything from them

Jomashop
#1061955
1.3
Details
Horrible customer service. They sold me used scratched watch as new. They even charged me shipping fee for return shipping. I will never buy anything from them ever. Jomashop is in business of selling gray market and scratch and dent watches. Stay away from them if you are looking for new watch.
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Jomashop - Terrible customer service

Jomashop
#1061552
1.0
Details
My husband bought me a watch. It came it defective. When I called the customer service and explain. He did not even listen to me. He didn't even let me finish my sentence. He hanged up the phone on me.
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Jomashop - Piece of ***

Jomashop
#1058093
1.0
Details
My watch never worked... a marc jacobs watch.. call the piece of *** jomashop and they said they do not srnd return labels... you have to pay for shipping it back. *** u jomashop... you guys should be out of business. Never in my life I have bought a watch and never worked. Ridiculous .. i am no longer spending one more cent with you guys. Piece of s....
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Advertised vs Delivered
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Jomashop - Daughter gift

Jomashop
#1046392
2.5
Details
Bought watch in January automatic movement would not run so returned watch to Jomashop within 2 weeks. Told watch was worn a day no credit or refund available watch sent to Swiss manufacturer. As of May 12 still no watch. Customer service unhelpful
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Advertised vs Delivered
Customer service
Delivery Service
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
They sell products that they DO NOT NECESSARILY HAVE IN STOCK! Yet they earn interest on your money. I sent two emails with no response, finally I made a phone call to Jomashop and was able to get a reply. After she admits that it could be up to two weeks or more, I...
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2.7
I didn't like
  • Items ordered and paid for are not always in stock
#1088020
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Jomashop - THE worst Customer Service (??) ec=xperience I've EVER had
Jomashop - THE worst Customer Service (??) ec=xperience I've EVER had
On August 3, 2017, I ordered an Invicta watch from Jomashop, The model number is 22435.The watch arrived yesterday (8-7). I tried it on as soon as I opened the package.The watch is large and heavy, so I wanted to be sure it was comfortable. It was. I had the watch on...
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1.9
I liked
  • Selection
I didn't like
  • Customer service was rude condescending and unhelpful
#1085219
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They sold me an, apparently new, Longines Conquest Class watch that stopped working properly after 10 days. Yes, I am an experienced watch owner, yes, I am capable of recognizing the symptoms of a watch that needs factory service. When I tried to have the new watch...
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Product
#1085128
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I have received a watch that I have bought for my husband (over $5000 price tag). The second day we discovered that it was not running properly, after experimenting with winding and wearing it for a few days, we contacted Jomashop asking for a replacement or a refund -...
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1.0
Product
I didn't like
  • False advertising
#1084500
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Jomashop - Damaged watches, poor customer service
Jomashop - Damaged watches, poor customer service
Jomashop - Damaged watches, poor customer service
I want other customers to be clear, JOMA SHOP are heinous and I will never ever purchase with this company again. My fossil watch was delivered to me with a number of scratches and damage on the band. I contacted JOMA SHOPs customer service and instead of replying to...
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1.5
I liked
  • Range of products
  • Advertising
I didn't like
  • Customer service
  • Customer must pay for returns of defective or damaged products
  • Poor returns policy
#1078563
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One of my first and worst customer service experiences. Amber customer service agent, not sure of the real name has the least interest to answer my questions and added to that she just hung up the chat on my face instead of answering my questions. I placed an order on...
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#1076433
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Do NOT trust these people when they tell you their items are "in stock." I ordered an watch for my brothers gradation which was listed on their website. after placing the order we were informed a few days later the watch was back ordered. we changed the watch to a...
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1.0
#1072290
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