In trying to contact customer service to find out how to return a pair of Ray Ban sunglasses I purchased, the c/s representative "Ari" on the phone was about to hang up on me because I didn't have the order number on hand. I asked if he could at least look it up by...Read more
- Price of the product
I didn't like
- Customer service and the hassle for returns
My wife ordered a watch as a present for me on Jomashop on November 30th, 2017. It was a beautiful baume et mercier Clifton Shelby cobra ($3,200 due to the black Friday sale) that we had seen while on our honeymoon together and almost bought then. Instead of doing the...Read more
- I liked the price
I didn't like
- Unprofessional conduct with ordering and delivering products
- Bad quality no customer service
- Items ordered and paid for are not always in stock
On December 13, 2017, I order a Rado Centrix watch and pay a 2-3 day shipping so I can get it for christmas for my wife. On December 19, 2017 I call the company worried about my order becauses it was not ship yet and I needed before the 24 of December. On the custumer...Read more
Jomashop - Sold me broken watch
Bought en expensive watch came broken and tried to return it and they did not accept it back. The watch came broken. The worst company and this is after I have bought over 10 watches from them.
Jomashop - Poor customer service
Purchased an expensive watch that band as delivered was to sloppy on my wrist so I removed 1 half link and bracelet was too tight. Called, waited 10 minutes on hold, person on phone was typing away. I asked for another 1/2 and they said I'd have to go to an authorized Citizen dealer. Rude and not worth my future business.
Jomashop - Wrong item sent
Order Number M16B7648 I purchased an $800 Mont Blanc Blue Hour pen. I got an email stating it was backordered. I replied to the email and asked regarding the delay. I received an email stating the item has shipped. What I received was a Mont Blanc black classic pen. I am more than mad. Let's see how they handle this because this lack of quality control is totally not acceptable.
Jomashop - Don't buy anything from them
Horrible customer service. They sold me used scratched watch as new. They even charged me shipping fee for return shipping. I will never buy anything from them ever. Jomashop is in business of selling gray market and scratch and dent watches. Stay away from them if you are looking for new watch.
I purchased a watch and received it missing a clip so that you can p ut it on your wrist.....was told to speak to the manufacturer...I responded I just received it ....then was hung up on.After calling back had to send pictures of it. I then asked if I can send it back...Read more
I am currently fighting them through the BBB but so far no luck! I purchased a Raymond Weil from them back in spring of 2017 as as a gift and it started having problems with the Chrono in less than a week from receipt. Due to the fact that the watch has been sized and...Read more
Be careful what you buy! I bought a pair of Prada sunglasses and the left arm was loose almost immediately. I contacted them by email in October but NO REDPONSE. Finally, called back 2months later and they said I only had 15 days to return them. There is NO WARRANTY on...Read more
Bought an expensive watch for a client. The watch worked one time. When I called them up they said send it back for either a replacement, refund, or credit. In the interim I needed the watch for the client so I bought one elsewhere. I then get an email from Jomashop...Read more
I didn't like
- Stay away
Caveat Emptor, folks! Jomashop is not authorized as a reputable dealer by Citizen Watch Company! What this means is, if you purchase a Citizens watch, you HAVE NO WARRENTY AND WILL NOT BE ABLE TO REGISTER YOUR WATCH WITH CITIZEN! Aside from this, their sales pitch is...Read more
My wife gifted me a wristwatch that she bought from Jomashop. It ceased to work within two weeks. Customer support told me to have a new battery installed. Instead I opted to return it for repair. Jomashop returned it without repair telling me that the case was...Read more
I order a INVICTIA watch and all the research I did not his particular watch average retail price was around $185, I when I received the watch the yellow tag cited retailed at $895. I questioned this business practice, but loved the watch immediately. Fast forward...Read more
I didn't like
- Rude and dismissive customer service rep
- Poor quality product that broke in 45 day
- Sent email never rec d response
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