Jomashop
Reviews and Complaints
Don't bother
- Cheap pieces
Preferred solution: Let the company propose a solution
Worst Customer Service I've Ever Seen
Preferred solution: Deliver product or service ordered
Must Read Before Buying
Preferred solution: Take the failed watch and send what I and Faith agreed on
2 defective watches now I have to pay to ship back!
Preferred solution: Replace with non defective same watch
Returns
Bad Customer Service
Watch
- I liked the price
- Customer service and the hassle for returns
Order not received
Jomashop you suck
Never got my watch. When i asked are they going to ship or not, if not then i want to cancel purchase.
With no explains they just canceled like they didnt care. Still didn't get my money back , hopefully you didnt lie there too.
So yes, Jomashop suck, DON'T BUY FROM THEM. I wish your business will stop existing, merry Christmas!
Their Warranty Doesn’t Exist
Refund of Mont Blanc Pen
I purchased a Mont Blanc pen for $399 + shipping + custom charges as I’m in the UK. Upon delivery to UK customs I was asked to pay another $125 which I refused and asked for the pen to be sent back.
Normal UK Parcelforce policy is to hold the item for 20 days before returning to sender (Jomashop in this case).
Parcel was returned on 22nd Aug 2018. Jomashop claim they haven’t received it. I can’t believe that it would take 3 weeks to return it whereas delivery into the UK is about 5-7 days.
I want to know where this parcel is? I’m sure it can be tracked by someone. UK Parcelforce said that it they sent it via their economy service which is about 15-21 days.
I’m not happy about this at all. The main reason is that I placed the order at midnight so at this point Jomashop is closed. I cancelled it by 7:00am next morning by which time they are still closed. They claim that order was shipped and too late to be cancelled. Not possible considering the time difference from the UK.
I have been lied to and need my refund of $399 + shipping charges. Very unhappy. Also customer services people I spoke to are very rude.
The worse customer service
- Price of the product
- Customer service and the hassle for returns
Preferred solution: Let the company propose a solution
Horrifying customer service
Absolutely do not buy any solar watches from them (or probably any watches). They refuse to answer emails at all and of the 3 solar watches I've bought 2 are faulty.
One never charged fully right out of the box and the other died completely within 7-8 months, and this is in the blazing Arizona sun.
Trying to get them fixed and communicate with Jomashop is like banging your head against the wall. These are Seikos and Citizens that normally run for a decade or two with no issues or service needed, but Jomashop finds a way to send out crap and after trying to reach them a half dozen times over the last two months I still don't know if they would even attempt to fix them if I sent them in because they refuse to do anything other than send out a form stating they don't change batteries and won't clarify if that includes solar capacitors which are pretty much the same thing.
- First watch when it worked
- Your service and refusal to communicate at all
Preferred solution: Full refund
CUSTOMER SERVICE
I have been a customer for quite a while and have bought few watches from them as gift for my friends and myself. All watches arrived in good condition and had no reason to use their customer service.
But then the moment of truth came in. The last watch never worked accurately and called them and they told me to send it to the manufacture. I told them that i did not buy a new watch to have it repaired but the manufacture. So I called the manufacture and they wanted me to pay for both shipping.
I called back Jomashop and kindly they agreed to get it back. After a couple weeks I received the watch and not only it was not working perfectly, but it even got worse. The watch stopped working every day. I called them and they refused to take it back.
Conclusion: Jomashop do not stand behind their product. Bad customer service.
- Easy website
- Customer service at all
- Poor quality product that broke in 45 day
- Customer service and warranty and service policy
Preferred solution: take back the watch and issue a credit for no expiration for future purchase
Very disappointed (order #18M7714)
Preferred solution: Full refund
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Horrible place to buy anything. Avoid Jomashop at all cost.
This is what you get for waiting to the last minute to get a gift for the second most commercialized "holiday" of the year? Your fault princess....
If you whine like this over a lame gift, life with you must be a joy(sarcasm font). In conclusion, no one cares. Did the man get his @## from you? Is he happy with you?
That's all that matter. If not, I hope he's hiding assets and has an escape plan in place
My wife and I agreed years ago that Valentine's Day is a Hallmark Holiday and not worth observing. Problem solved. Toss "Sweetest Day" onto that funeral pyre as well.