Contact Jomashop Customer Service

I purchased a watch listed as new from Jomashop in January. I received the watch and was surprised to see the terrible state of the box, which clearly had been tampered before.

I sized the band, and wore it for ONE DAY until I realized the watch wouldn't keep time correctly. I examined the watch to realize the second hand would skip forward every few seconds, so one minute took about 35 seconds to revolve completely, making the watch always fast.
I immediately returned the watch, which Jomashop received on February 5. I never received any communication or acknowledgment. Weeks later, I attempted to contact customer service, which is atrocious.

Chat and WhatsApp options are automated and never understand inquiries. WhatsApp never gives the option to go through to a live agent. They don't list a CS email address and wait times on the phone are 30+ minutes. I finally got through to someone on the phone, and was told Jomashop had refused the return because links had been removed (yes, but I did include them with the return) and the watch had been worn (yes, ONCE until I realized it was defective.) They told me the watch, which was sold as new, would be repaired instead.

I was told I would receive an email when it shipped back to me.
From then on, Jomashop kept the watch without any communication whatsoever, and never sent an email updating me on the shipment. Over 6 weeks later, I received the watch back and, to no surprise, it was STILL DEFECTIVE.

The seconds hand still skips, though a little less every few seconds, but it still only takes about 50 seconds to complete a minute, so the watch is still always fast.
I am not playing this same game again. I have sent Jomashop a message letting them know I demand a return or replacement, and if they don't respond promptly, I will be initiating a chargeback.
TL/DR: Jomashop thinks it has the right to sell a defective product as new, but that you don't have the right to return it because it is no longer new once you put it on your wrist.
(See video below as the seconds hand skips every few seconds, and see the watch complete a full minute within this 53-second video.)

Dear Jomashop Customer Service,
I am extremely angry and disappointed with my experience ordering from Jomashop. I placed an order for a Tissot men's watch on March 9, 2025 (Order Number: M407P8VU) and waited eight days with no updates.

My order was stuck on "Waiting for Shipment", and no one cared to update me.
I tried multiple times to reach customer service through live chat, but no one ever responded. I then contacted you on WhatsApp, where I spoke to Aleeya, who was rude, unhelpful, and completely irresponsible. This level of service is unacceptable.
Because of this terrible experience, I have now canceled my order.

I regret trusting your company, and I will never buy from Jomashop again. I will also make sure to share my bad experience so that others dont go through this frustration.
This was a horrible experience, and I will never recommend Jomashop to anyone.
Frustrated and Disappointed,
Mahtab

Exclusively poor customer service. Regarding the product: while it does look unused, it must still be a few years old. The battery in the watch I bought from them died within a month.

My experience with Jomashop has been nothing short of a nightmare, involving multiple orders and a pattern of unresolved issues. Previously, I placed an order with Jomashop, and after numerous problems with the delivery, I reached out to customer service.

Representatives Annela and Kamela assured me that if I removed my negative reviews on Trustpilot and BBB, they would issue a full refund. Trusting them, I took down the reviews. However, despite their promises, they only refunded half of the amount.
Then, hoping things would improve, I placed another order (Order ID: P01-7721***-*257006, Merchant Order ID: 4066IIU), purchased on October 30, 2024, for $234.99. Unfortunately, this new order followed the same frustrating path.

Despite paying in full, the package never reached me, and tracking now shows that its being returned to the sender. To date, I have not received any refund for this order ($0.00 refunded) and am left without my product.
It feels as though Jomashop retaliated against me for my previous complaint. It appears they deliberately instructed the shipper not to deliver my new order, causing it to be returned as a form of "punishment" for the initial negative review. At the same time, they falsely accused me of fraud, implying that I received the products and am attempting to deceive them.
This entire experience has been surreal and deeply troubling.

Jomashops actions go beyond poor customer service; they border on unethical and questionable practices. I have filed a formal complaint with the Better Business Bureau (BBB) and hope that authorities investigate their behavior.
To anyone considering a purchase from Jomashop, please be cautious.

The discounts arent worth the risk, and their treatment of customers is unacceptable. I hope sharing my story will help others avoid this nightmare.