Skip to content
Write review For Business
  • Login

Contact Jomashop Customer Service

How to Reach a Person at Jomashop

Verified Contact Information

Toll-Free Number:

  • 1-877-834-1434
Call customer service
Send Message

Legal:

  • 1-212-500-1312
    Copyright Infringement Inquiries

Jomashop Emails:

Customer Service
Jobs/ Career
Legal
Copyright Infringement Inquiries
info@jomashop.com

Jomashop Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Jomashop Phone Number
1 (877) 834-1434
Average Hold Time
00:09:10
Average Calls duration
5 minutes
Most Popular Jomashop Email Address
inquiry@jomashop.com
Jomashop Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Jomashop Customer Service?

Most Popular Number:

(877) 834-1434
Total calls: 161 Issues resolved: 5 Last call: Mar 24, 2026

Customers have two different Jomashop phone numbers to contact the support team regarding any queries or concerns about the company. The numbers can be reached anytime, whether about the products, including watches, sunglasses, fragrances, handbags, shoes, luxury pins, or their delivery. The widely used toll-free number of the company is 1-877-834-1434. This number is available 24 hours, seven days a week. If you would like to speak directly to the customers outside of Jomashop’s business hours, you will be assisted by an automated voice. In case you have concerns regarding copyright infringement inquiries. The number you should reach out to is 1-212-500-1312.

The Jomashop's corporate office is at 140 58th St., Suite 3B, Brooklyn, New York 11220, United States. Concerns about product returns and refunds can be fixed via published toll-free phone numbers. However, if you live in New York or near the area, you can stop by the office address and talk to the customer service representative to solve your query. Whether you want more information about the company, you would like to share your experiences, or you would like to know more about the affiliate program, the Jomashop customer service team is always ready to assist you. Here, you can also learn about the authenticity of the luxury items sold on Jomashop.

Jomashop has been selling luxury watches, handbags, and many more products since 1999 and has always strived to provide the best customer service to its valuable customers worldwide. In this maneuver, the company has published different email addresses that would make the shopping experience and the customer service support experience easy for the customer. Before purchasing, if you have any inquiries about the product listed on the Jomashop website, you can send your inquiry directly to inquiry@jomashop.com. On the website. You can check your order tracking ID. However, you can do so via an email- order.tracking@jomashop.com. For general information about the company or selling your luxury watches on the website, you can contact the customer support team at info@jomashop.com.

Jomashop hours of operation for customer support are from 9:00 AM to 6:00 PM EST on Monday through Thursday. On Friday, the hours are reduced and range between 9:00 AM and 3:00 PM EST. However, the company support team is unavailable on both Saturday and Sunday. These hours provide a window of accessibility during the workweek for customers to reach out for assistance, inquiries, and support regarding their services.

Jomashop has a very user-friendly website to assist its customers in browsing through the products, placing an order, and contacting customer service for any inquiries. To contact customer care support via the website, open the official website and navigate to the top right corner of the homepage, where you can see different options such as call, chat, or WhatsApp. If you, uh, you can either. As per your preference, you can choose one of the provided options to contact customer care support if you click the chat uh option. The chat box pops up where the Jomashop virtual assistant greets you and assists you to the best of its ability to solve your queries. However, if you do not get the necessary assistance, you can also request to chat with a live agent. If you click on the option, if you click on WhatsApp, then you will be directed to a new web page where you will be requested for the where you will. You will be asked to allow permission to initiate a WhatsApp chat. As per your preference, the website will enable you to contact Jomashop customer care at your convenience.

PissedConsumer Club

Contact Information

Jomashop Website:

Jomashop Help Center:

Corporate Office Address:

Jomashop Inc.
140 58th St., Suite 3B
Brooklyn, New York 11220
United States

Other Info (opening hours):

Customer Service Hours (EST):

Monday - Thursday: 9:00AM-6:00PM

Friday: 9:00AM-3:00PM

More contact details

Fax:

+1(212) 924-3108

Summary of Jomashop Customer Service Calls

179 TOTAL
CALLS
04:17 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Jomashop?

Shipping and Delivery Question:

  • “Shipment and tracking”
  • “Haven't received item order”
  • “Received a wrong item”

Return/ Replace Question:

  • “Need replacement band for previously purchased Tissot automatic watch”
  • “Return”
  • “Ring too small was returned back to me”

Request for Information Question:

  • “Status of an order?”
  • “Discuss watch received”
  • “Ask a question about a watch”

Product/ Service Question:

  • “Why I fill tax before withdrawing”
  • “Defective item”
  • “Defective products not received Rma”

Payments and Charges Question:

  • “Complian or charge”
  • “Deducted money”
  • “Money deducted”

Refund Question:

  • “I want my money back”
  • “No refund yet from my returned items”
  • “Would like to have a refund or exchange”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancellation”

Staff Question:

  • “Not happy with the service I'm not getting”
  • “I call the service depart for service p a t touch purchase may 2020 and I havm't receieve no labelsBuenos”

Cards Question:

  • “Credit card”
  • “Wrong credit card entered”

Account Question:

  • “Possible fraud on my account”
  • “I bought a perfume I put my email address wrong I never receive my perfume but they took the money from my account”

Other Question:

  • “Regarding order”
  • “Compras”
  • “Why me advance tex on my income”

Compare Jomashop Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Chrono24
Chrono24 Customer Service
stars-rating-fill
4.7 out of 5
World Of Watches
World Of Watches Customer Service
Watchmaxx
Watchmaxx Customer Service

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Jomashop? What happened? What can we help you with?
Submit review Don't show this popup
Jomashop
Reviews Contacts Community