I want other customers to be clear, JOMA SHOP are heinous and I will never ever purchase with this company again. My fossil watch was delivered to me with a number of scratches and damage on the band.
I contacted JOMA SHOPs customer service and instead of replying to me with empathy or interest in resolving the situation, their response was hostile and scrutinizing. I even attached clear photos of what I was complaining about and their customer service lead was completely dismissive of this issue.
JOMA SHOP had asked that I pay to ship back the $130 CAD Fossil watch purchased which is absurd; they sent me the flawed item in the first place!!! I seldom get this upset about online purchases, but please take it from me before buying anything from JOMA SHOP.
Product or Service Mentioned: Fossil Watch.
Reason of review: Poor customer service.
Preferred solution: Price reduction.
I liked: Range of products, Advertising.
I didn't like: Poor customer service, Customer must pay for returns of defective or damaged products, Poor returns policy.