Not resolved

Awful experience. In July 2016, I purchased a Tag Heuer Formula One watch from Jomashop.

Jomashop advertised the watch as a new and genuine Tag Heuer watch. Jomashop also advertised a two-year warranty on the watch. While I was traveling in May 2017, I was changing the time and the nob popped off the watch. The nob should not pop off during the normal function of changing the time.

In June 2017, I sent the watch to Jomashop for repair. Jomashop sent the watch back a few weeks later with a note “unable to repair under warranty.” However, pursuant to the “Product Warranty” that Jomashop advertises on its website, the watch should be covered by warranty for two years. In addition, the watch is per se defective.

A new/genuine Tag Heuer watch does not break when you change the time. Jomashop refuses to do anything and fails to respond to letters.

Product or Service Mentioned: Watch.

Reason of review: Damaged or defective.

Monetary Loss: $799.

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