I am very disappointed with the lack of service from Jomashop after buying a Heritor watch and receiving two watches and being charged twice. The error was caused because I was unsure the first order was completed but was told by email by a Jomashop employee that no order had been received so I place the order online again! It was clearly their mistake but they refuse to take responsibility
I expected fixing this problem would be easy and quick- however, all I get is unhelpful, rude junior employees.
I would still like to think I can fix this problem - Has any previous customer had any success contacting senior Jomashop managers that are prepared to live up to their promised customer service.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.
Jomashop Cons: Complete lack of a customer service culture or training.
Location: Perth, Western Australia