Update by user May 12, 2016
Correction, I filed a complaint with the BBB, and after many communications the end result was considered "Unresolved". The credit card company also did what they could, but ultimately had to allow the transaction since Jomashop claimed the damaged item they sold me was not covered under their third party warranty.
Original review posted by user May 12, 2016
They sold me a watch that had a defective watch clasp, so I sent it back to be either refunded or repaired. The company was rude to me in e-mail communications just to even return the item saying that if the watch had been wore, they do not accept returns. The only way to know it was defective was to wear it.
So they sent it back to me saying they would not fix it, no info why. I filed a complaint with the BBB. They refused a refund and repair claiming that the watch clasp was not covered under their warranty. Even though THEY sent it to me defective, this was also the first time they even said that the watch clasp was "bent" (lie), and that's why they didn't accept the return or repair.
They sent me a defective item, and then lied to the BBB, and Discover Card saying it wasn't covered under their warranty. But again, they sold me a broken item, and then blame me for it and refuse anything!
Product or Service Mentioned: Citizen Watch Endeavor Watch.
Reason of review: Damaged or defective.
Monetary Loss: $215.
Preferred solution: Full refund.
Jomashop Cons: Lied and sold a defective item and refused a refund or fix.
Location: New York, New York