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Jomashop Customer Care Review

Received the watch broken, so I sent it back to be returned. 2 weeks go by with no word. So I call customer service and they told me the watch could not be returned. Seriously poor customer service
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#934834
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Jomashop is nothing more than a website. They own nor back any of their products. They take your money and then go and negotiate a buy in your jewelry. They are a broker. Their finance company AFFIRM is a fraud. I spent 60 minutes trying to verify identity with...
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1.0
Davis, Illinois
#881156
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I bought a Montblanc pen on Dec 10, 2015 for Christmas. I do not received the pen at all. When I called, they said they will ship it as soon as they settle their dispute with USPS. I have not heard anything till Feb 9, 2016 when I called again. Now, they told me that...
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1.0
#792785
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I ordered the Citizen Eco-Drive World Perpetual A-T CB0200-50E last week, and it was perfectly packaged with factory plastic still on the bracelet. It also had all factory booklets and paperwork too. I've had my eye on this watch since it came out. I just didn't have...
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5.0
#742022
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Do not buy watch from JOMA. They charged my credit card and tell me the watch will be shipped out in 2-4 weeks. But the 5th week they havent send it yet. I asked for a refund and then the watch was shipped, without my consent. But the watch I received was the wrong...
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1.0
I didn't like
  • Complete lack of a customer service culture or training
  • Offered no resolution
  • Customer service and returns policy
#740230
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I purchased a Michael Kors watch for my wife. She didn't like it so I requested an RMA from Jomashop and shipped it back via UPS to the address I was given. Turns out the address is a house in Brooklyn, so UPS left it on the front doorstep. Of course the package...
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Anonymous
Anonymous

Your feedback is just plan lie. The shop is in Brooklyn Navy Yard and they have a on-site customer service. Stop spreading false information if you're just dissatisfy with t...

Anonymous
Anonymous

I got the same issue from JomaShop.com, package lost, and didn't get a solution after almost two months. Just wasting time on talking with their customer services.

#739468
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I tried to order a watch on-line but the order would not process. I called the store and the agent processed my transaction (a watch for $199). Two weeks later it still was not shipped. I called the store and the agent said "for some reason the order did not process."...
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#400142
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