I purchased a Tonino Lamborghini 3106 watch from Joma for $950.00. Admittedly, not the most expensive watch I've ever bought, but this watch has a spectacular look and Joma's price was well below any other watch outlet.
First time buying from Joma. Should have gone with a reputable dealer. Two days after receiving the watch, the Chronograph function did not work properly. I tried to reset it (watch came with no owner's manual) but was unsuccessful.
Two days after that, I looked at my watch for the time, and the crown was gone. It had simply fallen off and could not be found (neat trick for a screw-in crown). Joma claims crowns are not covered because I was the one who damaged the watch and they did NOTHING for me whatsoever! So I have a week old watch that is literally falling apart and Joma's position is TLC (Tough Luck Customer).
I am now dealing with the manufacturer directly (in Italy) hoping that they cover the watches that they manufacture better than Joma covers what they sell. I own about 50 watches. Have dealt with dozens of merchants for over 25 years.
Jomashop is permanently off my list. I'll spend the extra money to work with a reputable company
Product or Service Mentioned: Tonino Lamborghini Watch.
Reason of review: Poor customer service.
Monetary Loss: $950.
Preferred solution: Let the company propose a solution.
Jomashop Pros: I liked the fact that they delivered the product quickly.
Jomashop Cons: Claim 100 percent satisfaction then renig when problem occurs.