Not resolved
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
2 comments

I purchased a Tonino Lamborghini 3106 watch from Joma for $950.00. Admittedly, not the most expensive watch I've ever bought, but this watch has a spectacular look and Joma's price was well below any other watch outlet.

First time buying from Joma. Should have gone with a reputable dealer. Two days after receiving the watch, the Chronograph function did not work properly. I tried to reset it (watch came with no owner's manual) but was unsuccessful.

Two days after that, I looked at my watch for the time, and the crown was gone. It had simply fallen off and could not be found (neat trick for a screw-in crown). Joma claims crowns are not covered because I was the one who damaged the watch and they did NOTHING for me whatsoever! So I have a week old watch that is literally falling apart and Joma's position is TLC (Tough Luck Customer).

I am now dealing with the manufacturer directly (in Italy) hoping that they cover the watches that they manufacture better than Joma covers what they sell. I own about 50 watches. Have dealt with dozens of merchants for over 25 years.

Jomashop is permanently off my list. I'll spend the extra money to work with a reputable company

Product or Service Mentioned: Tonino Lamborghini Watch.

Reason of review: Poor customer service.

Monetary Loss: $950.

Preferred solution: Let the company propose a solution.

I liked: I liked the fact that they delivered the product quickly.

I didn't like: Claim 100 percent satisfaction then renig when problem occurs.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1445451

I bought a Rolex for 3.3K,!! it has not been working since I received after 3 weeks of purchase!

customer service acting like I owe the big time!!. this company should answer to customers!!!

Anonymous
#1399487

I'm appalled by this. I've dealt with Jomashops several times in the past,and i guess i was very fortunate to have not had any issues.

If they won't take care of a watch enthusiast purchasing a $1000 timepiece, i won't ever take a chance again purchasing a higher value timepiece from jomashops as i grow my watch collection, currently valued at over $50,000. Thoroughly disappointed

You May Also Like