1.0
Details
I bought 3 watches from them, (CITIZEN NAVIHAWK AT) Silver, Black and Gold. I sent the Silver one to put on time for me. they sent an email that they received it. They wait for month, when I called them to ask them where is my watch, they said I didn't buy a blue angel...
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ID
#1565854 Review #1565854 is a subjective opinion of poster.
Location
Riverview, Florida
Service
Jomashop Manager
Cons
  • Worst company i have ever deal with
Reason of review
they still my watch
Loss
$374
Preferred solution
Let the company propose a solution

Jomashop - Horrible service

Horrible service, This is the worst company I’ve ever had to deal with, Will never do business with this company again nor will I recommend anyone to use this service or buy their products.
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ID
#1284107 Review #1284107 is a subjective opinion of poster.
Service
Jomashop Manager
Reason of review
Poor customer service
1.0
Details
I immediately contacted jomashop to request the RMA return form and sent the package back within 48 hours via USPS. One week later, I tracked the package and it says it has been successfully delivered and it was signed and left with an individual. All looked good to...
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1 comment
Anonymous
#1295158

I just wanted to drop a line here. I purchased my third watch from them and had issues with it within the first two weeks.

Called customer support and ask to speak to a manager, guess who answer? The same guy you talk to. It was the worst most frustrating conversation i ever had with a "customer service" manager. This guy is a joke and is beyond me as to how he came into that position.

He hang up the call on me and the second time i had to hang up the call because he was literally laughing at me and saying how much he enjoyed listening to me complain about his service. I am in shock that a manager would treat his customers in that manner. Fortunately i was able to get a hold of a different supervisor by the name of Faith on my third call, she was extremely nice. Regardless, i can say that after i get my issue resolved, i will never again do business with jomashop again.

They have nice watches and really good prices, but customer service is a joke. It looks like they hired comedians in that department.

ID
#1012780 Review #1012780 is a subjective opinion of poster.
Service
Jomashop Manager
Cons
  • Customer service and defective merchandise
Reason of review
Poor customer service
Preferred solution
Full refund

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