Kent Narrows, Maryland
Not resolved
3.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
1 comment

Update by user Apr 21, 2016

I have to say that after speaking with the GM "Hope" they agreed that there was a mistake and apologized.They issued a full refund and paid the shipping.

Hope was a pleasure to deal with and I will continue to do business with Joma.Sometimes you just need to talk to the right person.

Thanks again,Hope

Update by user Apr 02, 2016

There prices and selection is very good.A lot of the great deals are from left over repurchased inventory.

Nothing wrong with this if the product is what is represented.In my case NO!

Original review posted by user Apr 01, 2016

Bought a Porsche Design watch P6612.It was supposed to have a 7750 engine but instead and have a cheaper version of that, a 2800 series.

After calling customer service and explained to them that they are advertising falsely and need to change the description they actually had the gall to charge me shipping on return.

Though their prices are good you have to be very careful on their high-end watches, most of those are discontinued leftover stock that can be four five six years old.Good prices know-it-all customer service.

This reviewer shared experience and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Jomashop and uploaded a picture. The most disappointing about porsche design p6612 watch from Jomashop was customer service and complete lack of a customer service culture or training Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Macys that you may also consider. Also, you can continue reading comments about Jomashop.

Check out the best and the worst companies in Luxury / Jewelry category for more informed decision or compare Jomashop to other companies on our site.

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KingOfQueens
Queens, New York, United States #1159308

Why did it take them sooooo long to get back with you? 20 days from complaint to remedy?

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