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Jomashop - Website misleading, customer service lying

1.0
Details
Website said watch would ship in 1-3 days, after a week I followed up with a live rep and was told it'd ship end of day. Turns out they didn't even have it in stock so they lied. Then they said I could change the shipping anywhere free of charge, lied again as they were forcing me to pay taxes.
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ID
#1575715 Review #1575715 is a subjective opinion of poster.
Location
Boston, Massachusetts
Product
Tag Heuer Watch
Reason of review
Poor customer service
Preferred solution
Hold yourself accountable
2.1
Details
I bought a watch from jomashop and they charged me twice. I thought it was a mistake but when I called them, it appears they knew about it the whole time and did nothing.... Actually, I think it was deliberate because their customer service manager kept telling he has...
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2 comments
Mills
#1160387

What does him telling you he has kids have to do with theft.

You clearly are just an angry person with nothing real to say.

You should be ashamed for yourself for even bringing that up!!

the guy was probably trying to calm you down or something like that, I bring my children an grand child up in many business convo's on a DAILY basis before i retired !!!!!

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ID
#845878 Review #845878 is a subjective opinion of poster.
Location
Boston, Massachusetts
Reason of review
Problems with payment
Brusque, rude and unreasonable. Despite overhwelming evidence, they refused to deal with a faulty product. I am currently in the process of a chargeback. You get what you pay for. You pay cheap and you get a cheap, defective version of the item you want. I purchased a...
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ID
#819923 Review #819923 is a subjective opinion of poster.
Location
Boston, Massachusetts
Service
Jomashop Repair
Reason of review
Poor customer service
Loss
$228
Preferred solution
Full refund
1.0
Details
These guys are impossible to deal. I placed an order for a $20,000 watch for a birthday present. Their site says, shipped in 1 day. After 7 days of waiting I emailed to follow up the status. 2 more days of waiting I was told it was no longer available. Unfortunately...
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ID
#819216 Review #819216 is a subjective opinion of poster.
Location
Boston, Massachusetts
Reason of review
Poor customer service

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Jomashop Products and Services Reviews

Product or Service Reviews
Shipping Service  2.1 81
Manager  1.0 3
Watch Repair  2.6 17
Watch Warranty  1.8 3
Claim  2.0 1

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