Show reviews that mention
customer service service customer order email watches business refund money shipping
Filter review

Jomashop - Customer Service Call

I called Jomashop for another employee who works at my company. He had a piece of paper that said return label on it and had all the information to be returned back to the store, except which company would be shipping, i.e. FedEx, UPS... I spoke with a representative originally who told me the label was for UPS, but when UPS came they said it could not be scanned. When I FINALLY spoke with someone again, after being on hold multiple times for over 10 minutes at a time, they were absolutely no help. They told me the shipping label was not real and they could not authorize a new one. When I spoke with the manager about this, he was extremely rude, to the point where I felt like he was berating me. I had asked if they could send me a label and just subtract the shipping cost from the refund the employee would be receiving. The manager continued to berate me about how this was absolutely not possible, and when I had finally had enough and told him he was being rude, he said "ok bye" and hung up on me. Nothing was resolved, I was left furious, and I hope the line was being recorded since I could not speak with his supervisor.
View full review
ID
#905756 Review #905756 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Jomashop Customer Care
Reason of review
Poor customer service

Jomashop - Lousy Customer Service

I purchased a watch online from JomaShop at the end of 2014. The beginning of April 2015 the watch is running slow. I call them. It takes 15 minutes to speak to someone and he says, sounds like you need a new battery. After less than 4 months? I have the battery replaced for $17 for a $95 watch. Now, purchasing from them costs more than buying from Macy's. I call back and ask for reimbursement for the cost of the battery. They say "our policy is to only replace batteries within 60 days of purchase." We are not responsible if the watch has been in our warehouse and the battery runs down. Can I speak to a manager. He says send in the watch. I say you are not listening I already replace the battery. I would like reimbursement for the cost. He says "our policy is to only replace batteries within 60 days of purchase." I say do you want a happy customer. He says not our problem. THANK YOU FOR NOTHING JOMASHOP.
View full review
1 comment
Anonymous
#1399776

The person is the retard. Policy is policy, if you're not agreeable with it then why buy from them in the first place?

ID
#628050 Review #628050 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Jomashop - You get what you paid for...

1.0
Details
Purchased an Omega watch from them for more then 6000 dollars. The watch stopped working after 2 months. I have sent the watch back for warranty repair more then 4 months ago. I am calling now every week asking when they will fix the watch and the routine answer I get is " we no not know yet may be next week..." I have reported them to BBB but since they are BBB members i.e they pay BBB a fee they have listed Joma shop as A+ business in spite of hundreds and hundreds of complaints you can find in the internet (go figure!). I am considering taking legal action against this company. So if you think you will get a deal purchasing from them think twice!
View full review
2 comments
Anonymous
#892576

Bought a Seiko watch from skx173 from JAMOSHOP MARCH 2014,2nd time i wore it stem & crown broke.Called jomashop they tell me stem& crown are not covered under warranty.I took it to a nearby watch repairman,he tells me that watch is not aunthetic SEIKO,band and back are chinese.so i guess the whole watch is chinese.if you want a chinese replica get it from jamoshop.

Anonymous
#891673

after approx. 5 months and lot of calls and sweat I god the watch back after repair.

Lets keep fingers crossed that it works properly now. One thing for sure - I will never buy anything from Jomashop.

View more comments (1)
ID
#539577 Review #539577 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Jomashop Repair
Reason of review
Damaged or defective
Loss
$6500
Preferred solution
Full refund

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

Jomashop Products and Services Reviews

Product or Service Reviews
Shipping Service  2.1 81
Manager  1.0 3
Watch Repair  2.6 17
Watch Warranty  1.8 3
Claim  2.0 1

Related Companies

Company Reviews
JomaDeals 0

Compare Companies

Jomashop
Jomashop
439 reviews
1.9
VS
Kay Jewelers
Kay Jewelers
992 reviews
1.7
Compare Jomashop vs Kay Jewelers

Latest Question

Does Jomashop offer any discounts or coupons?

Jomashop Questions