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2.5

I purchased a Mont Blanc pen for $399 + shipping + custom charges as I’m in the UK. Upon delivery to UK customs I was asked to pay another $125 which I refused and asked for the pen to be sent back.

Normal UK Parcelforce policy is to hold the item for 20 days before returning to sender (Jomashop in this case).

Parcel was returned on 22nd Aug 2018. Jomashop claim they haven’t received it. I can’t believe that it would take 3 weeks to return it whereas delivery into the UK is about 5-7 days.

I want to know where this parcel is? I’m sure it can be tracked by someone. UK Parcelforce said that it they sent it via their economy service which is about 15-21 days.

I’m not happy about this at all. The main reason is that I placed the order at midnight so at this point Jomashop is closed. I cancelled it by 7:00am next morning by which time they are still closed. They claim that order was shipped and too late to be cancelled. Not possible considering the time difference from the UK.

I have been lied to and need my refund of $399 + shipping charges. Very unhappy. Also customer services people I spoke to are very rude.

Reason of review: Return, Exchange or Cancellation Policy.

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