Show reviews that mention
customer service service customer order email watches business refund money shipping
Filter review
  1. 141 reviews
  2. 82 reviews
  3. 71 reviews
  4. 11 reviews
  5. 12 reviews

1.4
Details
I bought TAG Heuer Carrera from them. It arrived loose in the box and several things were broken. But the main part - the watch did not keep the time! So I ran the serial number on Trusted but it didn't show as genuine. I contacted their support and after I got tru...
View full review
Comment
Helpful 8 Not helpful 2
4 comments
Anonymous
 #1888258

Hey I have a question

Reply
0 0
View more comments
Featured
ID
#1383425 Review #1383425 is a subjective opinion of poster.
Location
Shelbyville, Indiana
Product
Tag Heuer Watch
Cons
  • Quality of the product and customer service
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Full refund
Most helpful review

I purchased an $1,800.00 Baume and Mercier watch (msrp 3,990.00) from Jomashop on April 5th of this year. The watch never ran correctly from day one. I kept it in a watch winder, and every time I would take it out to wear (all of 3 times) the time was off by days (it...
View full review
Comment
Helpful 0 Not helpful 0
14 comments
Anonymous
 #1718381

Big time spender with his "GOLD" card, buys expensive watch at 50% off at a sketchy vendor. Hmm, what could go wrong?

Reply
0 0
View more comments
ID
#237059 Review #237059 is a subjective opinion of poster.
Location
Willingboro, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Jomashop - Good experience so far

4.7
Details
Bought a lot of items here and so far so good. They came through on a price match guarantee, still waiting for a Second one. Goods are as described.

User's recommendation: Good online shop.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2003855 Review #2003855 is a subjective opinion of poster.
Pros
  • Low prices
  • Idea
  • Prices
Cons
  • Would be nice to combine shipping on multiple orders
Loss
$600
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

1.0
Details
I ordered a Longines Hydroconquest from Jomashop. It did not work when it arrived. I thought the battery was discharged. I took it to a watch store and they said it was defective. I tried to return it but Jomashop won't take it back, claims it was scratched, even...
View full review
Comment
Helpful 0 Not helpful 0
ID
#1996586 Review #1996586 is a subjective opinion of poster.
Cons
  • I am concerned they sold me a counterfeit broken longines watch
  • Sold me a brand-new broken watch
  • Shipped me an expensive broken watch without checking it
Loss
$727
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Jomashop - Unavailable items

1.5
Details
People beware about buying on Jomashop. They list products on their website that are not available. Moreover, their customer service is not very good. Their products are good and priced fairly. However, they are pathetic with their customer service. I even emailed their CEO at osher@jomashop.com but he seems to not care at all.
View full review
Comment
Helpful 0 Not helpful 0
ID
#1981838 Review #1981838 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Rude customer service and poor management
Preferred solution
Let the company propose a solution

Jomashop - Did not receive my order

2.0
Details
Dear Friends at Jomashop: warm greetings.. On the first week of June 2020 I ordered one Seiko 5 men watch and paid $129.99 through Bank of America. I am sure you have received it. However I didn't receive the watch so far. This is therefore to request you either to send me the requested watch as ordered or refund me the $129.99. Hope you will give your attention to my modest request and act accordingly. Best regards. Sincerely yours, Zewdu A. negus 2071 W 27th Street Apartment.#214 Los Angeles, CA 90018

User's recommendation: It is customer satisfaction that will work the miracle e.g. the Great Amazon. etc.

View full review
Comment
Helpful 0 Not helpful 0
ID
#1981224 Review #1981224 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Jomashop Shipping Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Jomashop - I did not receive the package although I say it was delivered

1.5
Details
Jomashop - I did not receive the package although I say it was delivered
Jomashop - I did not receive the package although I say it was delivered
on 30.03 / 2020 I ordered a bulova crystal watch ($ 363), following the delivery history on 27/04/2020 I found out that the package was delivered but I did not receive anything, I gave countless emails to jomashop customer but they refused to answer, I came to a conclusion, jomashop is a one star company, my first and last order, I lost money and no product. I DO NOT RECOMMEND JOMASHOP !!!!!
View full review
Comment
Helpful 0 Not helpful 0
ID
#1912591 Review #1912591 is a subjective opinion of poster.
Pros
  • Low prices
Cons
  • Joma shop at all and will never use again
Loss
$364
Preferred solution
Full refund

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

1.7
Details

Update by user Apr 21

Due to my frustration, the coin dates are really 1972/1973 not 1982/1983. Sorry for the mistake.

In addition, they said that they do not charge until the item is on its way. LIE I'm out $1,716.03.

Original review posted by user Apr 21

I purchased a one-ounce gold South African krugerrand [1988] three weeks...
View full review
Comment
Helpful 0 Not helpful 0
ID
#1881397 Review #1881397 is a subjective opinion of poster.
Service
Jomashop Customer Care
Pros
  • Delivered on three of four orders
Cons
  • Delayed my order - lied to me - cost me a client
Loss
$1716
Preferred solution
Deliver product or service ordered

Jomashop - When are your offices opened

Hello called your iffice today,says closed for religious activities.when do you reopen 4 business activities
View full review
Comment
Helpful 0 Not helpful 0
1 comment
Anonymous
 #1849787

I ordered a watch March 28th. It was supposed to ship in 1-3 days.

Live Chat, email, and phone have been unresponsive for a week. I've never experienced this level of customer abandonment before. Not sure what to do next.

Call the cops? I feel as if I've been robbed.

Reply
0 0
ID
#1863615 Review #1863615 is a subjective opinion of poster.
Location
Lagos, Lagos

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Jomashop - Poor, poor service

1.5
Details
Super slow, overpriced international delivery, combined with a defective product and incredibly slow and useless customer service.

User's recommendation: Avoid at all cost.

View full review
Comment
Helpful 0 Not helpful 0
ID
#1840276 Review #1840276 is a subjective opinion of poster.
Cons
  • Customer service and the hassle for returns
  • Quality of the product and customer service
Loss
$80
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Jomashop - Not buy

I buy in web store a watch Tab Heuer and my order arrived empty, they say that Fedex was investigated for this but never any answer for me, so I lost $1295.00 in this buy, policy terms are a trash, no buy in this store Jomashop
View full review
Comment
Helpful 0 Not helpful 0
ID
#1803506 Review #1803506 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$1295
Preferred solution
Full refund

Jomashop Products and Services Reviews

Product or Service Reviews

Compare Companies

Jomashop
Jomashop
435 reviews
1.9
VS
Kay Jewelers
Kay Jewelers
986 reviews
1.7
Compare Jomashop vs Kay Jewelers

Latest Question

Does Jomashop offer any discounts or coupons?

Jomashop Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Jomashop - Not Factory Authorized - No Factory Warranty - AVOID

2.6
Details
I have purchased 3 watches from Jomashop, most recently a Raymond Weil. The watch stopped running within a couple weeks of purchase, and showed some condensation inside, even though I had never taken it swimming / diving (I actually do not know how to swim) or showered with it on. I went to a authorized Raymond Weil dealer, who told me the warranty card would be required. No problem, I go to look for the warranty card, only to find a warranty card from Jomashop. Obviously this was useless to the Factory authorized dealer. Undaunted, I went back to Jomashop, who responded to my inquiry by telling me to pound sand, because I was SOL. I did not know, and gave to thought to the fact that Jomashop was not an authorized dealer of the products they sell. Lesson learned, never again.
View full review
Comment
Helpful 1 Not helpful 0
ID
#1788019 Review #1788019 is a subjective opinion of poster.
Product
Raymond Weil Watch
Cons
  • No factory warranty support avoid
Loss
$219
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Jomashop - Avoid!

2.3
Details
Jomashop - Avoid!
Jomashop - Avoid!
Within 2 months of wearing my watch, a freaking hand fell off the chronograph of an Omega Speedmaster! This is NOT a common issue, and there is essentially no history of this occurring. Have called three times to get ahold of a supervisor and they apparently just don't have one. Unprofessional, arrogant service reps who don't want to go the extra mile, even suggesting that this is my fault. I'm simply trying to get them to cover the shipping cost or request a replacement watch, rather than a repair. STAY FAR AWAY FROM THIS TRASH COMPANY
View full review
Comment
Helpful 0 Not helpful 0
ID
#1768119 Review #1768119 is a subjective opinion of poster.
Product
Omega Watches Speedmaster Watch
Pros
  • Price
Cons
  • Defective product
  • Arrogant reps
  • Official warranty not included
Reason of review
Damaged or defective
Loss
$3175
Preferred solution
Let the company propose a solution

Jomashop - Very bad customer service

5.0
Details
i bought several item from them during the christmas with one of the item there was a discount price so when i purchase the item it said dis applied but when i check my order before ship it was not so icalled them customer service said it was taken out but it was not the guy was really rude so i send everything back and they still charge me for shipping i will not recommend buying from them
View full review
Comment
Helpful 0 Not helpful 0
ID
#1763106 Review #1763106 is a subjective opinion of poster.
Pros
  • Range of products
Cons
  • Rude customer service and poor management
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Don't Order from JOMASHOP

I have been waiting over a week to find out the status of my order to no avail. I did the live chat and they said it was coming on Dec. 24th. Still nothing! I'm on the phone now waiting to hear from a customer service representative and I have already been on hold for 20 minutes and still no representative is answering the phone. This place has the worst customer service. It's a joke. I would NEVER EVER buy from them again.
View full review
Comment
Helpful 0 Not helpful 0
ID
#1746675 Review #1746675 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Jomashop - Do not shop here

1.0
Details
Waited 3 weeks for a watch still in pending. I finally called Joma shop to see what was going on. Well I waited on hold for 20 minutes and finally someone answered the phone, I said I waited a long time the rep said its Monday and we are busy , I said thats not my problem, well the nasty rep hung up on me. I was amazed how unprofessional these ppl are. I called back on the sales line and cxled my watch. These ppl are so rude. They dont care about their customers. How dare they take so long and be so rude to customers that pay good money.
View full review
Comment
Helpful 0 Not helpful 0
ID
#1746354 Review #1746354 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Jomashop - Dont purchase from these petty crooks

1.0
Details
They shipped me a watch with a dead battery. When I contacted them to get a replacement, they offered $10 for a battery. I called a bunch of local jewelry stores and none of them will replace a battery for $10. Cheapest I could find was $16. I'm still waiting for my $10 credit. I would not buy from these careless crooks, they just don't care. Update: After they saw this review I received a refund Sept 26th. Update: On Dec 16th they reversed the $16 refund. This company is horrible. Petty and dishonesty will catch up with them as an eCommerce business. Read all the negative reviews before purchasing.
View full review
Comment
Helpful 0 Not helpful 0
ID
#1743833 Review #1743833 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$16
Preferred solution
Full refund