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I purchased ~$3000 watch from Joma, which arrived with a cosmetic defect on the dial. I sent them the pics they requested, and the phone rep acknowledged the issue. Then things went south. When I requested a return shipping label, I was passed to two other individuals...
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#1196131
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Jomashop - Awfully poor service

Im not completely satisfied with the watches and was about to return it.I needed some details about sending back the watches cuz I’m not from States. But they ignore ALL my messages about return like they never got them!!! I’m pissed of them and NEVER COME BACK AGAIN. Jomashop doesn’t deserve to be trusted!!!
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1194274
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I had a question regarding the MK bag So i called customer service at 877-834-1434. The person picked up the call and didn't tell me his name(so can't say who he was). I called today (Feb 20, 2018) at 11:58 AM. He was so rude and irritated I don't know why. He didn't...
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I didn't like
  • Customer service at all
#1193823
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In March 2016 I bought swiss watch Tissot PRC 200 with 2-year warranty by mail order from Jomashop. When I got my watch, I did not find the warranty card from Tissot. I then called Jomashop and I was told that the watch is still covered by 2-year warranty, but by...
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2.4
I liked
  • Price for item
I didn't like
  • No official warranty card came with watch
#1193218
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Stay away, their watches are fake DO NOT BUY FROM THEM!!! I opened the package and noticed the watches were fake. I sent back and they never refunded my money. STAY AWAY!!!!! Stay away, their watches are fake DO NOT BUY FROM THEM!!! I opened the package and noticed the...
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Product
#1188455
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I ordered a Tissot watch to give as a birthday present so I paid for 2nd day delivery. 1. It did not arrive on the day it was scheduled. I called Jomashop customer service 3-4 times. They were not helpful and have a rude attitude. When I explained that this has...
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#1177538
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My husband has Alzheimer's. He somehow ordered an expensive watch online using my PayPal account. I got was immediately notified of the purchase and within five minutes was talking with a Jomashop's customer representative. They told me the order had not been shipped,...
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I didn't like
  • Stay away
  • Fake and misleading warranty and poor customer service
  • Customer service is a literal joke - find better employees
#1174751
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I ordered now the second time a montblanc nightflight backpack bag. In december I maked the first buy with the advise that the delivery will be in until 6 working days. After 6 working days I asked where my bag is and they answered that they need more 4 working days...
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3.3
I liked
  • Price of the product
I didn't like
  • No resolution was offered
#1172899
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I have ordered cufflinks 4 months ago. Jomashop debitted money form my account immediately and confirmed the delivery would within15 days. 4 months later, I still haven't receive my product. I have contacted customer service many times and they either don't respond or...
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#1170558
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jomashop ,this company is very bad ,i bought watch only two days can not working ,their not return and not repair for me ,very very very bad company ,every one do not order any thing from this company because their deceive customer !and customer service also very bad...
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1.0
Product
#1165757
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