customer service service customer order email watches business refund money shipping
1.4
Details
I bought TAG Heuer Carrera from them. It arrived loose in the box and several things were broken. But the main part - the watch did not keep the time! So I ran the serial number on Trusted but it didn't show as genuine. I contacted their support and after I got tru...
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3 comments
Aiana
#1772926

Jomashop sold a defective Certina DS Caimano - the case join had a small opening at the 9 o' clock position...plus scratches around the defect....Jomashop would not replace as they accused me of wearing the watch....customer service was abysmal....never using them again

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Featured
Review
#1383425 Review #1383425 is a subjective opinion of poster.
Product
Tag Heuer Watch
Cons
  • Quality of the product and customer service
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Full refund
Most helpful review
I purchased an $1,800.00 Baume and Mercier watch (msrp 3,990.00) from Jomashop on April 5th of this year. The watch never ran correctly from day one. I kept it in a watch winder, and every time I would take it out to wear (all of 3 times) the time was off by days (it...
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14 comments
Anonymous
#1718381

Big time spender with his "GOLD" card, buys expensive watch at 50% off at a sketchy vendor. Hmm, what could go wrong?

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Review
#237059 Review #237059 is a subjective opinion of poster.

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Avoid! | Jomashop review

2.3
Details
Avoid! - Jomashop review
Avoid! - Jomashop review
Within 2 months of wearing my watch, a freaking hand fell off the chronograph of an Omega Speedmaster! This is NOT a common issue, and there is essentially no history of this occurring. Have called three times to get ahold of a supervisor and they apparently just don't have one. Unprofessional, arrogant service reps who don't want to go the extra mile, even suggesting that this is my fault. I'm simply trying to get them to cover the shipping cost or request a replacement watch, rather than a repair. STAY FAR AWAY FROM THIS TRASH COMPANY
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Review
#1768119 Review #1768119 is a subjective opinion of poster.
Product
Omega Watches Speedmaster Watch
Pros
  • Price
Cons
  • Arrogant reps
  • Terrible customer service
  • Official warranty not included
Reason of review
Damaged or defective
Loss
$3175
Preferred solution
Let the company propose a solution

Very bad customer service | Jomashop review

5.0
Details
i bought several item from them during the christmas with one of the item there was a discount price so when i purchase the item it said dis applied but when i check my order before ship it was not so icalled them customer service said it was taken out but it was not the guy was really rude so i send everything back and they still charge me for shipping i will not recommend buying from them
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Review
#1763106 Review #1763106 is a subjective opinion of poster.
Pros
  • Range of products
Cons
  • Rude customer service and poor management
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Jomashop Poor Customer Service

Don't Order from JOMASHOP

I have been waiting over a week to find out the status of my order to no avail. I did the live chat and they said it was coming on Dec. 24th. Still nothing! I'm on the phone now waiting to hear from a customer service representative and I have already been on hold for 20 minutes and still no representative is answering the phone. This place has the worst customer service. It's a joke. I would NEVER EVER buy from them again.
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Review
#1746675 Review #1746675 is a subjective opinion of poster.
Product
Chloe Sunglasses
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Worst Customer Service

Do not shop here | Jomashop review

1.0
Details
Waited 3 weeks for a watch still in pending. I finally called Joma shop to see what was going on. Well I waited on hold for 20 minutes and finally someone answered the phone, I said I waited a long time the rep said its Monday and we are busy , I said thats not my problem, well the nasty rep hung up on me. I was amazed how unprofessional these ppl are. I called back on the sales line and cxled my watch. These ppl are so rude. They dont care about their customers. How dare they take so long and be so rude to customers that pay good money.
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Review
#1746354 Review #1746354 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Dont purchase from these petty crooks | Jomashop review

1.0
Details
They shipped me a watch with a dead battery. When I contacted them to get a replacement, they offered $10 for a battery. I called a bunch of local jewelry stores and none of them will replace a battery for $10. Cheapest I could find was $16. I'm still waiting for my $10 credit. I would not buy from these careless crooks, they just don't care. Update: After they saw this review I received a refund Sept 26th. Update: On Dec 16th they reversed the $16 refund. This company is horrible. Petty and dishonesty will catch up with them as an eCommerce business. Read all the negative reviews before purchasing.
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Review
#1743833 Review #1743833 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$16
Preferred solution
Full refund

Send empty box amd dont want to refund | Jomashop review

1.0
Details
They will send empty box and saying that they send it inside... and they don't bother to fix it
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Review
#1737000 Review #1737000 is a subjective opinion of poster.
Product
Tissot Watch
Cons
  • Ship empty box and bad costumer service
  • Managers attitude dumb guy trying to be smart
Reason of review
Poor customer service
Loss
$129
Preferred solution
Deliver product or service ordered
Tags
  • Never Shipped
  • Bad Customer Service

Rick from Tennessee Do not buy from this company. | Jomashop review

1.0
Details
Ordered a watch and sunglasses Nov 30 still no product. I was told buy customer service it shipped 3 days ago still no product. this is day 13 and the website stated in stock. Paid for shipping big mistake. Called and they stated they would refund my shipping they are liars. I will never buy from them again. service sucks and the company does not care about their customers. I'm pissed I spent good hard earned money and do not know if I'm going to receive the products because they will not tell you anything about your order or they will lie to tell you anything, Beware not good business.
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Review
#1731781 Review #1731781 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Pros
  • Range of products
Cons
  • Your service and refusal to communicate at all
Reason of review
Customer service is bad.

They have made a mistake but they do not keep up their words!! | Jomashop review

1.0
Details
Beware this company! They sent me the wrong Item, they charge me for the return! They do not take their own responsibilities, be aware!
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Review
#1730858 Review #1730858 is a subjective opinion of poster.
Cons
  • Unprofessional conduct with ordering and delivering products
  • Worst company i have ever deal with
Reason of review
Wrong item! requires customer to pay for shipping.
Loss
$20
Preferred solution
Full refund

Do not purchase from here. | Jomashop review

1.0
Details
Ordered rayban sunglasses and they never shipped. After calling and emailing for four days straight, they finally said they could not locate the item so they cancelled the order. Of course, I now do not have discount options since Black Friday has passed.
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Review
#1723168 Review #1723168 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Pros
  • Advertising
Cons
  • Rude customer service
  • False advertising
Reason of review
Order processing issue
Preferred solution
None

Contact Jomashop Customer Service

Website:
Mailing Address:
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

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Latest Question

Jomashop Questions
1.0
Details
Few weeks ago, I ordered an automatic watch from them. After wearing it for 48 hours, I realized that it was terrible at keeping time and it was lagging 2hr/day. I immediately returned the item. In few days, they said that watch was not eligible for return because it...
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Review
#1720941 Review #1720941 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund