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Worst online shopping experience ever

I made 2 separate orders in 1 day all on 1 card. All items except for 1 on 1 of the orders where in stock and supposed to ship in 1-2 day. So 3 days later I checked my order status and it said waiting to be shipped. So I called and was told a supervisor had to ok the order. Ok . So another 4 days passes and call back bc order still hadn't shipped. The girl Marsha hangs up on me . Then Anne hangs up on me after I call back. I'm being told a supervisor has to ok the order but I'm also being told that it's completely automated. Like what is it ? Then they won't let speak to a supervisor and tell me that the order with everything in stock was declined while the other order on the same card was accepted . Like wtf ? So I canceled the declined order and got the same frags from fragrancenet with no issues and saved a couple dollars ...the say my money from the canceled order will return to my account but I'm not gunna hold my breath . I'm beginning to think this site is not only illegitimate but has the worse cs I've ever encountered...stay away from this company unless you like runaround and excuses the contradict themselves. I tried to give them a shot bc they had low prices but I'm gunna stick with fragrancenet. User's recommendation: Never shop here I'm still trying to get my money back
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ID
#4451361 Review #4451361 is a subjective opinion of poster.
Cons
  • All
Loss
$113
Preferred solution
Full refund

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Terrible Service. Terrible Return Policy. Inept, Grossly Negligent and Fraudulent Behavior

Jomashop - Terrible Service. Terrible Return Policy. Inept, Grossly Negligent and Fraudulent Behavior
Jomashop - Terrible Service. Terrible Return Policy. Inept, Grossly Negligent and Fraudulent Behavior
If you want to find out how inept, grossly negligent and fraudulent this company is, please read on. You cant make this stuff up because no one could believe that this could be true, but it is! Their watch repair department is a complete joke. They either cant read English or they are so arrogant that they disregard the information from the customer that explains the problem. Their customer service department is devoid of service and they will not help you even if this happens to you: I purchased a brand new Raymond Weil quartz watch in early February. When I went to change the time and date on it, the stem seemed uncharacteristically loose and made it difficult to change both the time and date. Not knowing if this was typical of this watch, I accepted it for the time being. Then a month or so later the date window stopped advancing overnight so it became obvious that there were multiple defects with this new watch. I called Jomashop to alert them that I was sending it in for repairs and included a detailed explanation of the problems. It cost me $22.75 to mail it back. Eight weeks later I received it back and once out of the box, I went to adjust the time to my time zone and upon pushing the stem back in, the watch stopped working all together! I couldnt get it to restart even after several attempts of pulling out the stem and pressing it back in. I called and told Jomashop that their repair failed so badly that now my watch wouldnt run, so they told me to send it back a second time which I did, again giving detailed instructions of what makes the watch stop running. Seven weeks later I receive it back, take it out of the box, reset the time and the watch stops again! I figured they never even looked at it, but I was wrong. It was obvious that they opened the back of the case because it was full of scratches and deep gouges along with scratches on the bracelet and the bezel. It looked like someone either used a claw hammer and channel-lock pliers to remove the back, or they just threw if down a gravel road and ran over it a couple times with their car. Either way, I still have a broken watch on the inside and a damaged watch on the outside. Obviously I was livid and called and demanded my money back. They apologized and said they would put a new movement in it so it should solve the problem. I said if that is the case than you better make sure you repair the outside of the watch to like new condition before I would accept it back. I sent it back for the third time and waited another 6 weeks. I get it back again and I notice that the watch was in the same damaged condition it was when I received it the last time. I then went to reset the time and the watch stopped again, FOR THE THIRD TIME! Do you think they actually gave me a new movement that just happened to have the same defect as my original one? Here is where the fraud part begins. So now more than 6 months have passed since I sent it in the first time and I still have a broken and damaged watch and I still have no idea if the first defects were ever repaired since it wont run! I sent in back a fourth time, but this time I included the box, the manuals, extra bracelet links and demanded a cash refund. Given their repair department is incapable of repairing watches and given they lied about the movement being replaced and given they damaged the watch while pretending to repair it, youd think theyd make the cash refund out of embarrassment alone, but not Jomashop. Their unmatched customer service department said Nope. We dont do that! Jomashop is not an authorized dealer for any of their premium watch lines they sell. They offer their own warranty which means if your watch has a problem, you are screwed and they will make no effort to resolve the problem other than more lies and excuses. Please do yourself a favor and go to a reputable company that actually stands behind their products and cares about their customers. Jomashop only cares about Jomashop. This is now in the hands of my attorney. Thanks for listening and I hope I have saved you from being another victim. User's recommendation: Run away from Jomashop as fast as you can!
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1 comment
#2277343

Thank you for posting

ID
#4136859 Review #4136859 is a subjective opinion of poster.
Cons
  • No customer service no refunds no matter the circumstances
Loss
$771
Preferred solution
Full refund

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Delivery

Jomashop - Delivery
I canceled the order because it wasnt shipped on time not because I changed my mind. A day before I was told the watch will be sent. After 24h nothing happens. Its been 5 days since I ordered it .I am very disappointed by your customer service.
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ID
#4241470 Review #4241470 is a subjective opinion of poster.
Preferred solution
Full refund

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Switch bait scam