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Jomashop - Order not received

I went on your website ordered and paid for a watch that was almost $300 on December 12th as of today I still haven't received it I got emails every week or so saying soon as it came in it would be shipped to me cuz I even paid extra for 2 day shipping now that the product is in one of your representatives name Rita is trying to tell me that it wasn't paid for so I sent her screenshots of my receipt for purchase and she still trying to tell me it's not paid for it was supposed to be a Christmas present and I would like my merchandise place it's been over a month
3.0
Details
Price Affordability
#1452724
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I received a watch that was a gift for my husband. Unfortunately, it was huge and the watch itself was far too big for his wrist. I returned it the following day at a cost of $12.90. I was expecting a full refund but they deducted $7.60 from my refund for the original...
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3.7
I liked
  • Range of products
I didn't like
  • Customer service and the hassle for returns
#1434357
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Never got my watch. When i asked are they going to ship or not, if not then i want to cancel purchase. With no explains they just canceled like they didnt care. Still didn't get my money back , hopefully you didnt lie there too. So yes, Jomashop suck, DON'T BUY FROM...
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Anonymous
Pissed Patty

I agree with you, they do indeed suck and lack customer service skills. The employees all are sassy mouthed and rude. They are also liars. They have misleading information in ...

2.5
#1430211
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JomaShop scam

They sell watches already in bad shape and refuse to issue refund. Their customer service trick is: "you did not read our warranty policy and watch has been used "( wore on the wrist)..." I had to dispute charges with the help of my credit card and otherwise I would loose my money.
#1426564
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Do not buy from JomaShop!!!

Save you $$$ and DO NOT BUY FROM THEM! I bought the watch that broke twice in 20 days. First a link broke, next the watch froze completely. I send the watch back and asked for a refund since it was under 30 days store warranty. They refused to issue the refund and refused to fix the watch ... reason - the watch was used...means it was on my wrist. I had to call credit card and ask my credit card to file the dispute charges with JomaShop. That was the only way to get my money from them. NEVER BUY FROM JomaShop. That would never happen with Amazon...
#1426520
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I bought a new Tudor Black Bay and when it received it, it was missing the nato strap that comes with new Tudors. These are very nice straps and can retail for around $200 to $300. I sent their customer service a message and asked to either have the strap replaced, or...
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Anonymous
Belnab

Why people buying an expensive items from a company run in a back alley, or on the bed of a Pick-up truck, and comeback to cry. I believe they deserve what they get, and Jomas...

#1417886
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Jomashop - Watch not received

I ordered a Tissot watch on 11-23-18 and have not received it and it appears I won’t. I have spoken to Both Eugene and Ella and they were truly uninterested in looking into this. After reading other reviews it appears this is common practice of taking orders and not shipping. These are truly horrible people.
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Value for money
Warranty
Website
I liked
  • I liked the price
  • Price of the product
I didn't like
  • No alternative suggested
  • I can not find out about my watch
  • Customer rep roy
#1415704
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Jomashop - Did not receive my watch

I ordered a 1200 watch for xmas gift. I received a EMPTY box i notifed customer service and was told under investigation i sent pics and does not look like i will be getting a watch or my money. I am being told that the watch was put in the box.
2.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1410703
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I have purchased three watches from Jomashop over the years. Two of them needed repair - One Swatch Automatic, and One Tissot Automatic. The Swatch runs fast - I called Swatch and they would not repair any watch sold by Jomashop. Should have been a red flag. but, I...
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Anonymous
Alec Martino

The same exact thing happened to me. I ended up having to send my watch to a third-party to have it repaired for something that should’ve been covered under the Jomashop warra...

#1406547
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Contact Jomashop

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
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Jomashop - Worse customer service

Bought a Rey ben sunglasses. Lens came out of frame and frame turned color. Called for warranty and representative said since there price is low they do not have Rey ben warranty. I don't understand what price has to do with the warranty. It seems like they sell fake products and hiding from Rey ben lawsuit.
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1405840
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