Jomashop Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
I bought TAG Heuer Carrera from them. It arrived loose in the box and several things were broken. But the main part - the watch did not keep the time! So I ran the serial number on Trusted but it didn't show as genuine. I contacted their support and after I got tru...
View full review
Featured
Review
Product
Tag Heuer Watch
Cons
- Quality of the product and customer service
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Full refund
I purchased an $1,800.00 Baume and Mercier watch (msrp 3,990.00) from Jomashop on April 5th of this year. The watch never ran correctly from day one. I kept it in a watch winder, and every time I would take it out to wear (all of 3 times) the time was off by days (it...
View full review
14 comments
Big time spender with his "GOLD" card, buys expensive watch at 50% off at a sketchy vendor. Hmm, what could go wrong?
View more comments
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Avoid! | Jomashop review
Within 2 months of wearing my watch, a freaking hand fell off the chronograph of an Omega Speedmaster! This is NOT a common issue, and there is essentially no history of this occurring. Have called three times to get ahold of a supervisor and they apparently just don't have one. Unprofessional, arrogant service reps who don't want to go the extra mile, even suggesting that this is my fault. I'm simply trying to get them to cover the shipping cost or request a replacement watch, rather than a repair. STAY FAR AWAY FROM THIS TRASH COMPANY
Review
Product
Omega Watches Speedmaster Watch
Pros
- Price
Cons
- Arrogant reps
- Terrible customer service
- Official warranty not included
Reason of review
Damaged or defective
Loss
$3175
Preferred solution
Let the company propose a solution
Very bad customer service | Jomashop review
i bought several item from them during the christmas with one of the item there was a discount price so when i purchase the item it said dis applied but when i check my order before ship it was not so icalled them customer service said it was taken out but it was not the guy was really rude so i send everything back and they still charge me for shipping i will not recommend buying from them
Review
Pros
- Range of products
Cons
- Rude customer service and poor management
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Don't Order from JOMASHOP
I have been waiting over a week to find out the status of my order to no avail. I did the live chat and they said it was coming on Dec. 24th. Still nothing! I'm on the phone now waiting to hear from a customer service representative and I have already been on hold for 20 minutes and still no representative is answering the phone. This place has the worst customer service. It's a joke. I would NEVER EVER buy from them again.
Review
Product
Chloe Sunglasses
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
Do not shop here | Jomashop review
Waited 3 weeks for a watch still in pending. I finally called Joma shop to see what was going on. Well I waited on hold for 20 minutes and finally someone answered the phone, I said I waited a long time the rep said its Monday and we are busy , I said thats not my problem, well the nasty rep hung up on me. I was amazed how unprofessional these ppl are. I called back on the sales line and cxled my watch. These ppl are so rude. They dont care about their customers. How dare they take so long and be so rude to customers that pay good money.
Review
Reason of review
Poor customer service
Preferred solution
Full refund
Dont purchase from these petty crooks | Jomashop review
They shipped me a watch with a dead battery. When I contacted them to get a replacement, they offered $10 for a battery. I called a bunch of local jewelry stores and none of them will replace a battery for $10. Cheapest I could find was $16. I'm still waiting for my $10 credit. I would not buy from these careless crooks, they just don't care. Update: After they saw this review I received a refund Sept 26th. Update: On Dec 16th they reversed the $16 refund. This company is horrible. Petty and dishonesty will catch up with them as an eCommerce business. Read all the negative reviews before purchasing.
Review
Reason of review
Poor customer service
Loss
$16
Preferred solution
Full refund
Send empty box amd dont want to refund | Jomashop review
They will send empty box and saying that they send it inside... and they don't bother to fix it
Review
Product
Tissot Watch
Cons
- Ship empty box and bad costumer service
- Managers attitude dumb guy trying to be smart
Reason of review
Poor customer service
Loss
$129
Preferred solution
Deliver product or service ordered
Tags
Rick from Tennessee Do not buy from this company. | Jomashop review
Ordered a watch and sunglasses Nov 30 still no product. I was told buy customer service it shipped 3 days ago still no product. this is day 13 and the website stated in stock. Paid for shipping big mistake. Called and they stated they would refund my shipping they are liars. I will never buy from them again. service sucks and the company does not care about their customers. I'm pissed I spent good hard earned money and do not know if I'm going to receive the products because they will not tell you anything about your order or they will lie to tell you anything, Beware not good business.
Review
Service
Jomashop Shipping Service
Pros
- Range of products
Cons
- Your service and refusal to communicate at all
Reason of review
Customer service is bad.
They have made a mistake but they do not keep up their words!! | Jomashop review
Beware this company! They sent me the wrong Item, they charge me for the return! They do not take their own responsibilities, be aware!
Review
Cons
- Unprofessional conduct with ordering and delivering products
- Worst company i have ever deal with
Reason of review
Wrong item! requires customer to pay for shipping.
Loss
$20
Preferred solution
Full refund
Do not purchase from here. | Jomashop review
Ordered rayban sunglasses and they never shipped. After calling and emailing for four days straight, they finally said they could not locate the item so they cancelled the order. Of course, I now do not have discount options since Black Friday has passed.
Review
Service
Jomashop Shipping Service
Pros
- Advertising
Cons
- Rude customer service
- False advertising
Reason of review
Order processing issue
Preferred solution
None
Few weeks ago, I ordered an automatic watch from them. After wearing it for 48 hours, I realized that it was terrible at keeping time and it was lagging 2hr/day. I immediately returned the item. In few days, they said that watch was not eligible for return because it...
View full review
Review
Reason of review
Poor customer service
Preferred solution
Full refund
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Jomashop sold a defective Certina DS Caimano - the case join had a small opening at the 9 o' clock position...plus scratches around the defect....Jomashop would not replace as they accused me of wearing the watch....customer service was abysmal....never using them again