Jomashop

I purchased a perfume gift set for Mother's Day from them. I received a perfume that's made by the same company; however, it's a different fragrance.

I requested to return it for the correct product. I sent them photos of what they sent and what I asked for. They responded, saying that that's the right product; it's just in a different package! Wow, I was shocked because they are from the same brand but totally different fragrance.

They refused to exchange or allow me to send it back for a refund unless I paid to send it back.

Lastly, the customer service is horrible. I don’t know how this place is still open.

I purchased a watch listed as new from Jomashop in January. I received the watch and was surprised to see the terrible state of the box, which clearly had been tampered before.

I sized the band, and wore it for ONE DAY until I realized the watch wouldn't keep time correctly. I examined the watch to realize the second hand would skip forward every few seconds, so one minute took about 35 seconds to revolve completely, making the watch always fast.

I immediately returned the watch, which Jomashop received on February 5. I never received any communication or acknowledgment. Weeks later, I attempted to contact customer service, which is atrocious.

Chat and WhatsApp options are automated and never understand inquiries. WhatsApp never gives the option to go through to a live agent. They don't list a CS email address and wait times on the phone are 30+ minutes. I finally got through to someone on the phone, and was told Jomashop had refused the return because links had been removed (yes, but I did include them with the return) and the watch had been worn (yes, ONCE until I realized it was defective.) They told me the watch, which was sold as new, would be repaired instead.

I was told I would receive an email when it shipped back to me.

From then on, Jomashop kept the watch without any communication whatsoever, and never sent an email updating me on the shipment. Over 6 weeks later, I received the watch back and, to no surprise, it was STILL DEFECTIVE.

The seconds hand still skips, though a little less every few seconds, but it still only takes about 50 seconds to complete a minute, so the watch is still always fast.

I am not playing this same game again. I have sent Jomashop a message letting them know I demand a return or replacement, and if they don't respond promptly, I will be initiating a chargeback.

TL/DR: Jomashop thinks it has the right to sell a defective product as new, but that you don't have the right to return it because it is no longer new once you put it on your wrist.

(See video below as the seconds hand skips every few seconds, and see the watch complete a full minute within this 53-second video.)

My order was canceled, and jomashop.com didn't notify me of their cancellation either via email or text. I waited for my package to arrive for a week per their estimated delivery date, and the package didn't arrive as promised.

Then I logged on to their website, only to learn that my order was canceled. I purchase items online quite a lot, and for many years I've never had an issue like this before. I strongly recommend not buying anything from these clowns. You will regret it if you do!

By the way, even if you opt out from their emails at the time of purchase and willingly pay a higher price for your item, you still get an inundation of emails!

Good luck! Sincerely, Skillet

My experience with Jomashop has been nothing short of a nightmare, involving multiple orders and a pattern of unresolved issues. Previously, I placed an order with Jomashop, and after numerous problems with the delivery, I reached out to customer service.

Representatives Annela and Kamela assured me that if I removed my negative reviews on Trustpilot and BBB, they would issue a full refund. Trusting them, I took down the reviews. However, despite their promises, they only refunded half of the amount.
Then, hoping things would improve, I placed another order (Order ID: P01-7721***-*257006, Merchant Order ID: 4066IIU), purchased on October 30, 2024, for $234.99. Unfortunately, this new order followed the same frustrating path.

Despite paying in full, the package never reached me, and tracking now shows that its being returned to the sender. To date, I have not received any refund for this order ($0.00 refunded) and am left without my product.
It feels as though Jomashop retaliated against me for my previous complaint. It appears they deliberately instructed the shipper not to deliver my new order, causing it to be returned as a form of "punishment" for the initial negative review. At the same time, they falsely accused me of fraud, implying that I received the products and am attempting to deceive them.
This entire experience has been surreal and deeply troubling.

Jomashops actions go beyond poor customer service; they border on unethical and questionable practices. I have filed a formal complaint with the Better Business Bureau (BBB) and hope that authorities investigate their behavior.
To anyone considering a purchase from Jomashop, please be cautious.

The discounts arent worth the risk, and their treatment of customers is unacceptable. I hope sharing my story will help others avoid this nightmare.

I placed an order with Joma Shop but canceled it within an hour. I contacted their support team to request a refund, and they told me the payment hadnt yet been processed on their end, so I should check with my bank.

However, my bank confirmed the payment had been charged.

Over the next few weeks, I kept following up with Joma Shop. They repeatedly claimed there was an issue with their accounting department, and I saw no progress. Eventually, they told me that the only way to get my money back was to place a new order and pay again with a credit cardthen they would issue a store credit for the original amount, not a refund. This made no sense.

I started to suspect something was wrong, so I searched online and found a review website where many other people reported similar issues and said they had been scammed by Joma Shop.

Thats when I realized I may have been scammed too.

I tried to contact them again via WhatsApp. They asked me to send my full credit card number, and unfortunately, I made the mistake of giving it to them. Shortly after, I realized that was very unsafe. I immediately canceled my card and contacted my bank.

The bank confirmed that another amount had been deducted from my account, so I was glad I acted quickly.

Finally, I filed a dispute with my bank to request a refund

Its funny they wanted me to pay again then get my previous refund.