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1.4
Details
I bought TAG Heuer Carrera from them. It arrived loose in the box and several things were broken. But the main part - the watch did not keep the time! So I ran the serial number on Trusted but it didn't show as genuine. I contacted their support and after I got tru...
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4 comments
Anonymous
 #1888258

Hey I have a question

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ID
#1383425 Review #1383425 is a subjective opinion of poster.
Location
Shelbyville, Indiana
Product
Tag Heuer Watch
Cons
  • Quality of the product and customer service
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Full refund
Most helpful review

I purchased an $1,800.00 Baume and Mercier watch (msrp 3,990.00) from Jomashop on April 5th of this year. The watch never ran correctly from day one. I kept it in a watch winder, and every time I would take it out to wear (all of 3 times) the time was off by days (it...
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14 comments
Anonymous
 #1718381

Big time spender with his "GOLD" card, buys expensive watch at 50% off at a sketchy vendor. Hmm, what could go wrong?

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ID
#237059 Review #237059 is a subjective opinion of poster.
Location
Willingboro, New Jersey

Jomashop - Be aware !

1.0
Details
I have been purchasing some coins and other merchandise before with that place before and paid with CC. Last time it was outrageous. Order was placed on 7/27/20 They have been sitting in it for some time. By the time I called to find out why it has never been shipped they came up with a bogus reason that there was some inconsistency that could not really explain and cancelled my order though order was paid with the same CC as before.

User's recommendation: Look at other places.

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ID
#2100344 Review #2100344 is a subjective opinion of poster.
Pros
  • Speed of receiving initial order
Cons
  • Unacceptable professional conduct
Loss
$200
Preferred solution
Deliver product or service ordered

Jomashop - NEVER again !

2.2
Details
At the surface, everything looks great with JOMASHOP....but the reality is quite different. Know this before you order: 1) If you cancel your order, double check EVERY day that they received your cancellation and that your credit card no longer has the amount PENDING !! Their cancellation system is automated and FAILS !! 2) If you return your order, you will be stuck with high FEDEX charges. If you use your own service, they still charge you for the original "free" shipping. 3) Customer help is extremely unpleasant and typical of their location. I will never use their services again, when there is a service that has a FANTASTIC selection and a GREAT and customer friendly return policy ! You know which one!!
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ID
#2079387 Review #2079387 is a subjective opinion of poster.
Location
North Port, Florida

Jomashop - NEVER again !

2.2
Details
At the surface, everything looks great with JOMASHOP....but the reality is quite different. Know this before you order: 1) If you cancel your order, double check EVERY day that they received your cancellation and that your credit card no longer has the amount PENDING !! Their cancellation system is automated and FAILS !! 2) If you return your order, you will be stuck with high FEDEX charges. If you use your own service, they still charge you for the original "free" shipping. 3) Customer help is extremely unpleasant and typical of their location. I will never use their services again, when there is a service that has a FANTASTIC selection and a GREAT and customer friendly return policy ! You know which one!!

User's recommendation: Skip this merchant and go for Amazon.

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ID
#2079392 Review #2079392 is a subjective opinion of poster.
Location
North Port, Florida

2.2
Details
I placed an order for 3 items totaling $500. After a week, I called them since they charged my credit card but didn't ship the items. When I finally got hold of them, they accused of me of a $9000 charge back on a watch I never had and sounded pretty nasty. After...
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ID
#2076651 Review #2076651 is a subjective opinion of poster.
Pros
  • Range
Cons
  • Rude customer service
  • Sent email never rec d response
  • Ridiculous shipping charges
Preferred solution
Apology

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Verified Reviewer

Bad experience purchasing watch from Jomashop

1.0
Details
I bought an IWC Mark watch from Jomashop. Comes with scratched screen. Not sure how they send through a scratched screen watch but the screen material is sapphire crystal... The ad listed the condition of the watch is excellent but it no where near excellent condition. With scratches in bezel, bracelet and damaged screen. Have photo sent to Jomashop and negotiating a solution. All I want is get bezel fix how it suppose to be. but their customer service is seriously Very bad. They replied: You can go ahead and set up a return online and we are unable to provide a prepaid return label as well. How is it a 30 days return policy mentioned in their website? Just ***

User's recommendation: Don’t buy from joma.

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ID
#2041867 Review #2041867 is a subjective opinion of poster.
Cons
  • Poor returns policy
  • Customer service and returns policy
  • Product quality and service
Loss
$1000
Preferred solution
Price reduction

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Jomashop - Good experience so far

4.7
Details
Bought a lot of items here and so far so good. They came through on a price match guarantee, still waiting for a Second one. Goods are as described.

User's recommendation: Good online shop.

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ID
#2003855 Review #2003855 is a subjective opinion of poster.
Pros
  • Prices
  • Low prices
  • Idea
Cons
  • Would be nice to combine shipping on multiple orders
Loss
$600
Preferred solution
Price reduction

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1.0
Details

Update by user Jul 20

Update 7/20/20:On July 8, 2020, Jomashop indicated that the watch needed major repairs and that it would send me a new watch (same model). Jomashop confirmed that it would send me a new watch in a voicemail recording dated July 15, 2020.However, on July 16, 2020,...

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ID
#1996586 Review #1996586 is a subjective opinion of poster.
Cons
  • Sold me a brand-new broken watch
  • Shipped me an expensive broken watch without checking it
  • I am concerned they sold me a counterfeit broken longines watch
Loss
$727
Preferred solution
Full refund

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Verified Reviewer

Jomashop - Unavailable items

1.5
Details
People beware about buying on Jomashop. They list products on their website that are not available. Moreover, their customer service is not very good. Their products are good and priced fairly. However, they are pathetic with their customer service. I even emailed their CEO at osher@jomashop.com but he seems to not care at all.
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ID
#1981838 Review #1981838 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Rude customer service and poor management
Preferred solution
Let the company propose a solution

Jomashop - Did not receive my order

2.0
Details
Dear Friends at Jomashop: warm greetings.. On the first week of June 2020 I ordered one Seiko 5 men watch and paid $129.99 through Bank of America. I am sure you have received it. However I didn't receive the watch so far. This is therefore to request you either to send me the requested watch as ordered or refund me the $129.99. Hope you will give your attention to my modest request and act accordingly. Best regards. Sincerely yours, Zewdu A. negus 2071 W 27th Street Apartment.#214 Los Angeles, CA 90018

User's recommendation: It is customer satisfaction that will work the miracle e.g. the Great Amazon. etc.

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ID
#1981224 Review #1981224 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Jomashop Shipping Service

Jomashop Products and Services Reviews

Product or Service Reviews
Shipping Service  2.1 81
Manager  1.0 3
Watch Repair  2.6 17
Watch Warranty  1.8 3
Claim  2.0 1

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Latest Question

Does Jomashop offer any discounts or coupons?

Jomashop Questions

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Jomashop - I did not receive the package although I say it was delivered

1.5
Details
Jomashop - I did not receive the package although I say it was delivered
Jomashop - I did not receive the package although I say it was delivered
on 30.03 / 2020 I ordered a bulova crystal watch ($ 363), following the delivery history on 27/04/2020 I found out that the package was delivered but I did not receive anything, I gave countless emails to jomashop customer but they refused to answer, I came to a conclusion, jomashop is a one star company, my first and last order, I lost money and no product. I DO NOT RECOMMEND JOMASHOP !!!!!
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ID
#1912591 Review #1912591 is a subjective opinion of poster.
Pros
  • Low prices
Cons
  • Joma shop at all and will never use again
Loss
$364
Preferred solution
Full refund

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1.7
Details

Update by user Apr 21

Due to my frustration, the coin dates are really 1972/1973 not 1982/1983. Sorry for the mistake.

In addition, they said that they do not charge until the item is on its way. LIE I'm out $1,716.03.

Original review posted by user Apr 21

I purchased a one-ounce gold South African krugerrand [1988] three weeks...
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ID
#1881397 Review #1881397 is a subjective opinion of poster.
Service
Jomashop Customer Care
Pros
  • Delivered on three of four orders
Cons
  • Delayed my order - lied to me - cost me a client
Loss
$1716
Preferred solution
Deliver product or service ordered

Jomashop - When are your offices opened

Hello called your iffice today,says closed for religious activities.when do you reopen 4 business activities
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1 comment
Anonymous
 #1849787

I ordered a watch March 28th. It was supposed to ship in 1-3 days.

Live Chat, email, and phone have been unresponsive for a week. I've never experienced this level of customer abandonment before. Not sure what to do next.

Call the cops? I feel as if I've been robbed.

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0 0
ID
#1863615 Review #1863615 is a subjective opinion of poster.
Location
Lagos, Lagos

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Verified Reviewer

Jomashop - Poor, poor service

1.5
Details
Super slow, overpriced international delivery, combined with a defective product and incredibly slow and useless customer service.

User's recommendation: Avoid at all cost.

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ID
#1840276 Review #1840276 is a subjective opinion of poster.
Cons
  • Quality of the product and customer service
  • Customer service and the hassle for returns
Loss
$80
Preferred solution
Full refund

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Verified Reviewer

Jomashop - Not buy

I buy in web store a watch Tab Heuer and my order arrived empty, they say that Fedex was investigated for this but never any answer for me, so I lost $1295.00 in this buy, policy terms are a trash, no buy in this store Jomashop
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ID
#1803506 Review #1803506 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$1295
Preferred solution
Full refund

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Verified Reviewer

Jomashop - Not Factory Authorized - No Factory Warranty - AVOID

2.6
Details
I have purchased 3 watches from Jomashop, most recently a Raymond Weil. The watch stopped running within a couple weeks of purchase, and showed some condensation inside, even though I had never taken it swimming / diving (I actually do not know how to swim) or showered with it on. I went to a authorized Raymond Weil dealer, who told me the warranty card would be required. No problem, I go to look for the warranty card, only to find a warranty card from Jomashop. Obviously this was useless to the Factory authorized dealer. Undaunted, I went back to Jomashop, who responded to my inquiry by telling me to pound sand, because I was SOL. I did not know, and gave to thought to the fact that Jomashop was not an authorized dealer of the products they sell. Lesson learned, never again.
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ID
#1788019 Review #1788019 is a subjective opinion of poster.
Product
Raymond Weil Watch
Cons
  • No factory warranty support avoid
Loss
$219
Preferred solution
Full refund