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I am turning this over to my credit card for a dispute AND informing the post office of some shady issues. Ordered 2 watches. One must have been used as it was completely dead - The crown stop was not there so I assume the battery was dead. It only had a french manual...
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2.4
I liked
  • Speed of receiving initial order
I didn't like
  • Poor refund policy
#1359150
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I purchased a Mont Blanc pen for $399 + shipping + custom charges as I’m in the UK. Upon delivery to UK customs I was asked to pay another $125 which I refused and asked for the pen to be sent back. Normal UK Parcelforce policy is to hold the item for 20 days before...
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2.5
#1358985
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We have been so disappointed with JOMOSHOP. In September 2017 we purchased a TISSOT watch for our son for his 13th birthday. The watch was supposed to be water-resistant up to 50 meters. In June this year the watch stopped working so we sent it back to JOMOSHOP. They...
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2.0
#1356855
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Placed a order end of July 2018. Today is the 14 September 2018. Emailed them and they said its on its way, the standard response. They shipped with USPS, which i advised them not to, as the postal service in S/Africa is terrible and the shipping would get lost or...
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1.0
#1355673
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Terrible experience. Will definitely not be going back. Website saying “ships within 1-3 business days” apparently doesn’t mean what it sounds like. When I called for a forth time they said it means we will ship it within that time frame of when we have the watch....
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#1348058
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Jomashop - Wrong watch sent - no reply to claims!
I ordered a Seiko Blue Dial Titanium Men's Watch SGG729, but instead received a black one. No reply to claims via email or account. I have already paid custom duties in Finland (EU) What to do?? Juhani Nuoramo Finland Order #M19Q0881 - Shipped Order #M19Q0881 -...
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1.0
I didn't like
  • Complete lack of a customer service culture or training
#1347005
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I, unfortunately, have made the grave error of opening an account, and placing 2 orders with our American friends or is it fraudsters at jomashop.com. First, of at least once a day I receive an email from it, this has produced the reaction of on every occasion me...
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#1341399
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Jomashop - Horrible

Don’t buy anything from them. I tried to exchange a gift it says they won’t inform the person who gifted it. When I sent an item for exchange they refunded the money to the person who sent the gift to me, How rude? When I contacted Jomashop they said they did not have the item I wanted so they processed return whiteout my confirmation.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1330090
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Jomashop - Refusal to stand behind the products sold!
Jomashop - Refusal to stand behind the products sold!
Jomashop - Refusal to stand behind the products sold!
I purchased a pair of Oakley Holbrook sunglasses from Jomashop.com, July 13 of this year. After receipt of the sunglasses, I proceeded to wear them (on the way to work while in my car and on my return drive home). I did not wear them more than nine times, before...
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Anonymous
Dani Norton

I have watched the LC for 8 years and alot of my jewelry breaks the watches I purchase the stems always fall out I purchased a Burmese ruby bracelet and the ways it closes is ...

1.2
I didn't like
  • Lack of customer service
  • Bad quality no customer service
#1325638
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Jomashop - Sold me a defective Montblanc Pix Black Rollerball
Jomashop - Sold me a defective Montblanc Pix Black Rollerball
Jomashop - Sold me a defective Montblanc Pix Black Rollerball
I bought a Montblanc PIX Black Rollerball from Jomashop ($179) for my wife for our Anniversary. She used the pen for ONE DAY at work and the cap kept falling off making the pen largely unusable (it would fling across the table when she tried to use it). I returned the...
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#1324449
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