Harleigh Qti

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Verified Reviewer

They sent me a defective Seiko

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Jomashop - They sent me a defective Seiko
The customer service was awful, and then they sent me a defective Seiko -- the seconds hand stopped halfway between the minute marks. I had to return it, pay for return shipping, pay for the 'free' shipping they offered to send me the Seiko in the first place, plus 'handling'. And now, that defective Seiko goes on sale again for another unsuspecting customer like me.
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Loss:
$27
Cons:
  • Customer service

User's recommendation: Avoid

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Phnom Penh, Phnom Penh

Got scamm charge twice for the order that cancel

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Jomashop - Got scamm charge twice for the order that cancel
I recently order from jomashop and i cancel because of tax issues after cancel i got charge again on the same day same time as i got cancel. And i call my bank but they told me that they receive only one refund from them, so they charge me second time and refund me only one so it mean they still charge me the same. What a shame for that try to reach the support team and no one is respond for that only got the same mail again and again
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User's recommendation: DO NOT BUY FROM THAT WEBSITE

David M Rzk

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Verified Buyer
|

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Verified Reviewer

Lied to me about their warranty.

Jomashop - Lied to me about their warranty.
Jomashop - Lied to me about their warranty. - Image 2
Jomashop - Lied to me about their warranty. - Image 3
I bought a watch, and it stopped working while under warranty, they refused to repair it saying it had impact damage. That is not true. Never buy from these people.
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Loss:
$299
Pros:
  • Cheap
Cons:
  • Have very poor service their warranty is useless

Preferred solution: Full refund

User's recommendation: Never buy from them

Manni Qlg

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Verified Reviewer
| map-marker La Puente, California

Customer service is apalling

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This company will slowly disappear - customer service is important and they really do not care - they are just hurting themselves.
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User's recommendation: Stay away-

Jeff H Ben

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Verified Reviewer

Great until you need service.

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Customer service is extremely slow to respond, and the website they use to upload pictures only allows cropped and downsized photos. It takes days for them to respond. They don't care.
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Pros:
  • Price and selection
Cons:
  • Customer service

Preferred solution: Price reduction

User's recommendation: Buy elsewhere

Anonymous

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Verified Buyer
| map-marker Port Dover, Ontario

They will not stand behind products they sold me

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Jomashop - They will not stand behind products they sold me
Jomashop - They will not stand behind products they sold me - Image 2
Jomashop - They will not stand behind products they sold me - Image 3
Jomashop - They will not stand behind products they sold me - Image 4
Jomashop - They will not stand behind products they sold me - Image 5
Jomashop - They will not stand behind products they sold me - Image 6
Two watches had the crown fall off I was told we dont ship them that way Tried returning having the repaired to no avail I would not recommend Jomashop Calling them is very long arduous and pane full They keep sending me to everyone but them The manager is never at his/her desk they are missing not in dont have a phone All I want is my 2 watches repaired replaced fir FREE not difficult
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User's recommendation: Stay away g try on these buffoons

aramis s

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Verified Reviewer

Bad interaction

First off I think it's totally messed up you cannot review them on Google yet they advertise them heavily. I ordered some sunglasses they came Twisted in the middle did not look fixable I did not want to break them trying to fix I asked for an exchange multiple times they sent me the money back I contacted them they were still for sale on their website but for more money. They were rude and non-responsive I spent hours trying to get a hold of people I will never order from them again. I have spent thousands with them in the past.
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Loss:
$10
Cons:
  • Virtually no customer assistance and rude responses

Preferred solution: A return of the original item that is still for sale on their website.

User's recommendation: Order the products somewhere else

Anonymous

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Verified Buyer
| map-marker Bedford, Texas

Urgent: Non-receipt of Order Placed on December 18th Order # M3QQ5820

Jomashop - Urgent: Non-receipt of Order Placed on December 18th Order # M3QQ5820
Jomashop - Urgent: Non-receipt of Order Placed on December 18th Order # M3QQ5820 - Image 2

I am writing to express my deep concern regarding my recent order, placed on December 18th, with Order ID M3QQ5820. Unfortunately, despite the extended shipping protection plan I purchased, I have not received my order as of today, January 2nd.

The products I ordered were intended for my family and were meant to be part of our Christmas celebration.

Regrettably, the items are still in transit, with UPS and USPS tracking information showing that the package is circulating without a clear delivery timeline.

This delay has caused significant inconvenience and disappointment for my family, especially during the holiday season. I had chosen Jomashop with the belief that the extended shipping protection plan would ensure a timely and hassle-free delivery experience. However, the current situation has been quite the opposite.

I kindly request your immediate attention to this matter and seek information on the status of my order. It is disheartening to receive this level of service, especially after having paid for additional protection.

I would appreciate your assistance in expediting the process and ensuring the timely delivery of my order.

Please provide me with an update on the current location and estimated delivery date of my package. Additionally, I would appreciate any relevant information on steps being taken to address the delay and prevent similar occurrences in the future.

I understand that unforeseen circumstances may contribute to delays, but clear communication and resolution are crucial in maintaining customer satisfaction.

Your prompt attention to this matter is highly appreciated.

I look forward to hearing back from you at your earliest convenience. Thank you for your understanding and assistance in resolving this issue.

Thanks

Gracy Anand

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User's recommendation: POOR customer service. NO Manager /supervisor to handle the situation . They call FAITH as manager / supervisor and she hasn't returned my call yet. Placed order on Dec 18th 2023, still haven't received. I paid next day shipping to get my order on time before christmas but they totally messed up order. I tracked with the UPS tracking number and order has been returned back to Joamshop itself . I called them today to check(Jan 8th 2024 and they don't have any details. JOMASHOP STOLE MY MONEY . SHAME ON YOU GUYS

Anonymous
map-marker Richmond Hill, Ontario

Horrendous customer service

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Customer service is horrendous not to mention they take forever to send product and dont notify you. Then on top of that the perfume I received was questionable on authenticity stay away!
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Bruce P Dro

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Verified Buyer
|

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Verified Reviewer
| map-marker Bellevue, Washington

The Sunglasses that I ordered came with no case

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Jomashop - The Sunglasses that I ordered came with no case
No case with my sunglasses, customer service told me, sometimes they come with a case , sometime a no. Looks like sunglasses were display models, the lens were extremely dirty, I am writing this for review so other people will know. If you order an expensive watch and doesnt come with a box, not good
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User's recommendation: When you purchase sunglasses be warned, sometimes no case

Azaiah Bdt
map-marker Sydney, New South Wales

Jomashop used my credit card details three times to make fraudulent transactions and take money out of my Bank Account. DO NOT SHOP WITH JOMASHOP IT IS A SCAM TO GET YOUR CREDIT CARD DETAILS

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I initially placed one (1) order with Jomashop. Once they had my credit card details they made three (3) FRAUDULENT CHARGES TO MY BANK ACCOUNT DO NOT SHOP WITH JOMASHOP IT IS A SCAM
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User's recommendation: DO MOT PLACE AN ORDER WITH JOMASHOP THEY ARE FRAUDS

Marta Lva
map-marker Anaheim, California

Credit Card Charge and No Record of Order

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Ordered a bag. Credit card was charged. No confirmation of ordered received. Customer Service unable to locate order. Was told to file a claim with my bank. Customer Service reps were rude, refused to transfer me to a manager. Do not order from this vendor.
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User's recommendation: AVOID AT ALL COSTS

Daniel E Hro

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Verified Reviewer

Wrong refund amount- bad customer service

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M3F41376 Be aware when you buy directly from them, I returned a new packaged and my refund was like 70% of the value. Avoid them and buy on Amazon
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Loss:
$45
Cons:
  • Bad service

Preferred solution: Full refund

User's recommendation: avoid to buy directly from them

STEVEN S Esm

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Verified Buyer
|

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Verified Reviewer

Terrible Service. Terrible Return Policy. Inept, Grossly Negligent and Fraudulent Behavior

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Jomashop - Terrible Service. Terrible Return Policy. Inept, Grossly Negligent and...
Jomashop - Terrible Service. Terrible Return Policy. Inept, Grossly Negligent... - Image 2

If you want to find out how inept, grossly negligent and fraudulent this company is, please read on. You cant make this stuff up because no one could believe that this could be true, but it is!

Their watch repair department is a complete joke. They either cant read English or they are so arrogant that they disregard the information from the customer that explains the problem. Their customer service department is devoid of service and they will not help you even if this happens to you:

I purchased a brand new Raymond Weil quartz watch in early February. When I went to change the time and date on it, the stem seemed uncharacteristically loose and made it difficult to change both the time and date.

Not knowing if this was typical of this watch, I accepted it for the time being. Then a month or so later the date window stopped advancing overnight so it became obvious that there were multiple defects with this new watch. I called Jomashop to alert them that I was sending it in for repairs and included a detailed explanation of the problems. It cost me $22.75 to mail it back.

Eight weeks later I received it back and once out of the box, I went to adjust the time to my time zone and upon pushing the stem back in, the watch stopped working all together! I couldnt get it to restart even after several attempts of pulling out the stem and pressing it back in. I called and told Jomashop that their repair failed so badly that now my watch wouldnt run, so they told me to send it back a second time which I did, again giving detailed instructions of what makes the watch stop running. Seven weeks later I receive it back, take it out of the box, reset the time and the watch stops again!

I figured they never even looked at it, but I was wrong. It was obvious that they opened the back of the case because it was full of scratches and deep gouges along with scratches on the bracelet and the bezel. It looked like someone either used a claw hammer and channel-lock pliers to remove the back, or they just threw if down a gravel road and ran over it a couple times with their car. Either way, I still have a broken watch on the inside and a damaged watch on the outside.

Obviously I was livid and called and demanded my money back. They apologized and said they would put a new movement in it so it should solve the problem. I said if that is the case than you better make sure you repair the outside of the watch to like new condition before I would accept it back. I sent it back for the third time and waited another 6 weeks.

I get it back again and I notice that the watch was in the same damaged condition it was when I received it the last time. I then went to reset the time and the watch stopped again, FOR THE THIRD TIME! Do you think they actually gave me a new movement that just happened to have the same defect as my original one? Here is where the fraud part begins.

So now more than 6 months have passed since I sent it in the first time and I still have a broken and damaged watch and I still have no idea if the first defects were ever repaired since it wont run! I sent in back a fourth time, but this time I included the box, the manuals, extra bracelet links and demanded a cash refund. Given their repair department is incapable of repairing watches and given they lied about the movement being replaced and given they damaged the watch while pretending to repair it, youd think theyd make the cash refund out of embarrassment alone, but not Jomashop. Their unmatched customer service department said Nope.

We dont do that!

Jomashop is not an authorized dealer for any of their premium watch lines they sell. They offer their own warranty which means if your watch has a problem, you are screwed and they will make no effort to resolve the problem other than more lies and excuses. Please do yourself a favor and go to a reputable company that actually stands behind their products and cares about their customers. Jomashop only cares about Jomashop.

This is now in the hands of my attorney. Thanks for listening and I hope I have saved you from being another victim.

View full review
Loss:
$771
Cons:
  • No customer service no refunds no matter the circumstances

Preferred solution: Full refund

User's recommendation: Run away from Jomashop as fast as you can!

1 comment
Guest

Thank you for posting

Anonymous
map-marker Port Dover, Ontario

Not happy with the service I'm not getting

They found the manager and she escalated to her manager Stay tuned this should be good they will be getting back to me When I dont know
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User's recommendation: Stay far far awsy

Parthiv S

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Verified Reviewer

Questions on returning perfumes

Updated by user Sep 23, 2023

Unresolved regarding returning a cologne I bought. doesn't retain the fragrance once sprayed no longevity even if you spray a lot!

Original review Sep 16, 2023
What is you policy on returning colognes/perfumes. If I open the perfume and don't like it. Can you return it and within how many days?
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