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Jomashop - I lost $600
Jomashop - I lost $600
I have different experience with the store. I bought a good watch earlier. I'm writing about my last purchase. All goes well until problems there is no. I lost $600. I bought a "new in box". I got a damaged wristwatch. There is a scratch on the case, there are traces...
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2.7
I didn't like
  • Offered no resolution
  • Complete lack of a customer service culture or training
#1260332
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Jomashop - Bought a $13,600 Hublot Big Bang from Joma Shop for $8,750, Horrible customer service!
I bought a Hublot Big Bang Evolution from Joma Shop on December 25, 2017 for $8,750. MSRP is $13,600. I received the watch on January 18, 2018 which was expected because they didn't have it in inventory. Almost four months to the day the Gator sewed on rubber band is...
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3.2
I liked
  • Price
I didn't like
  • Rude and dismissive customer service rep
#1258925
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Jomashop - Low quality watch bands
I bought a Nubuck leather alligator style watch band and within a week the watch band developed rough spots on it from putting my hands in my blue jean pockets. I wrote customer service and was basically told that because I had caused the damage they could refund or...
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2.0
#1233748
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Jomashop does NOT honor their 30 day Customer Satisfaction claim
I purchased a Tonino Lamborghini 3106 watch from Joma for $950.00. Admittedly, not the most expensive watch I've ever bought, but this watch has a spectacular look and Joma's price was well below any other watch outlet. First time buying from Joma. Should have gone...
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Anonymous
roshanak esm

I bought a Rolex for 3.3K,!! it has not been working since I received after 3 weeks of purchase! customer service acting like I owe the big time!!. this company should answer ...

Anonymous
Randy G

I'm appalled by this. I've dealt with Jomashops several times in the past,and i guess i was very fortunate to have not had any issues. If they won't take care of a watch enthu...

2.8
I liked
  • I liked the fact that they delivered the product quickly
I didn't like
  • Claim 100 percent satisfaction then renig when problem occurs
#1140333
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Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Bought a Longines watch, arrived oct 6, on the morning of October 7 I sent the first email to Jomashop customer service saying that the watch came not working. Just got an automated reply saying that they were on holidays and they would come back on oct 9. I waited...
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1.0
I didn't like
  • Unprofessional conduct with ordering and delivering products
  • Product condition
#1117194
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Resolved Featured

Jomashop - Terrible Customer Service
I bought an Omega Speedmaster 57 (nearly $6000) from Jomas in late March '17. In June I swam in the pool with the watch - rated at 100m water resistant. The next day I noticed was fogged up. I waited a week or two and the condition continued. I contacted Jonashop and...
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vicente1844
vicente1844

To the comments.Anonymous: Water resistant to 100 meters is supposed to include swimming in a pool.And to the Smitty comment, I've had a 5 Rolex's (1 Submariner, 2 GMT, a Date...

Anonymous
Anonymous

Water resistant and water proof are two very different things.

3.8
I didn't like
  • Very poor customer service
  • Unacceptable professional conduct
#1092084
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Stat Away from JOMASHOP!!!
I placed an order with this company for a Panerai diving watch. The web site claimed it would ship in 1-3 days. I called to confirm the lead time prior to completing the sale. Over the course of the next four weeks I made multiple phone inquiries on the status of the...
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1.0
I didn't like
  • Joma shop at all and will never use again
#1091669
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Jomashop - THE worst Customer Service (??) ec=xperience I've EVER had
Jomashop - THE worst Customer Service (??) ec=xperience I've EVER had
On August 3, 2017, I ordered an Invicta watch from Jomashop, The model number is 22435.The watch arrived yesterday (8-7). I tried it on as soon as I opened the package.The watch is large and heavy, so I wanted to be sure it was comfortable. It was. I had the watch on...
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1.9
I liked
  • Selection
I didn't like
  • Customer service was rude condescending and unhelpful
#1085219
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Jomashop - Wrong item sent

Jomashop - Wrong item sent
Jomashop - Wrong item sent
Jomashop - Wrong item sent
Order Number M16B7648 I purchased an $800 Mont Blanc Blue Hour pen. I got an email stating it was backordered. I replied to the email and asked regarding the delay. I received an email stating the item has shipped. What I received was a Mont Blanc black classic pen. I am more than mad. Let's see how they handle this because this lack of quality control is totally not acceptable.
#1084276
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Jomashop - Damaged watches, poor customer service
Jomashop - Damaged watches, poor customer service
Jomashop - Damaged watches, poor customer service
I want other customers to be clear, JOMA SHOP are heinous and I will never ever purchase with this company again. My fossil watch was delivered to me with a number of scratches and damage on the band. I contacted JOMA SHOPs customer service and instead of replying to...
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PoorCustSvc
PoorCustSvc

Thanks so much for sharing your experience with Jomashop. I had an equally disappointing encounter with their "customer service" staff.I wish I had read your review earlier.Ne...

1.5
I liked
  • Advertising
  • Range of products
I didn't like
  • Customer must pay for returns of defective or damaged products
  • Poor customer service
  • Poor returns policy
#1078563
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