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Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Bought a Longines watch, arrived oct 6, on the morning of October 7 I sent the first email to Jomashop customer service saying that the watch came not working. Just got an automated reply saying that they were on holidays and they would come back on oct 9. I waited...
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1.0
I didn't like
  • Product condition
  • Unprofessional conduct with ordering and delivering products
#1117194
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Resolved Featured

Jomashop - Terrible Customer Service
I bought an Omega Speedmaster 57 (nearly $6000) from Jomas in late March '17. In June I swam in the pool with the watch - rated at 100m water resistant. The next day I noticed was fogged up. I waited a week or two and the condition continued. I contacted Jonashop and...
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vicente1844
vicente1844

To the comments.Anonymous: Water resistant to 100 meters is supposed to include swimming in a pool.And to the Smitty comment, I've had a 5 Rolex's (1 Submariner, 2 GMT, a Date...

Anonymous
Anonymous

Water resistant and water proof are two very different things.

3.8
I didn't like
  • Unacceptable professional conduct
  • Very poor customer service
#1092084
Reply to reviews
I bought a $3,200 Mont Blanc watch and $110 Fossil Watch separately on 9 June 2017 and 10 June 2017 respectively. Till today (21 June), after dozens of email exchanges and desparate calls to them, the watch have yet to be shipped out. They gave me the reason that both...
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1.0
#1064616
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Jomashop - Rayban glasses no accessories

I just order a rayban aviator glasses on jomashop But it come with a carton box It don't have original box , original towel ( i just receive a blue towel ) , intruction book , price tag Where is my accessories ? It make my feel this product is cheap and fake :(
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
#1161997
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My husband has Alzheimer's. He somehow ordered an expensive watch online using my PayPal account. I got was immediately notified of the purchase and within five minutes was talking with a Jomashop's customer representative. They told me the order had not been shipped,...
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I didn't like
  • Stay away
  • Intentionally lied to me
  • Fake and misleading warranty and poor customer service
#1174751
Reply to reviews
I ordered a Tissot watch to give as a birthday present so I paid for 2nd day delivery. 1. It did not arrive on the day it was scheduled. I called Jomashop customer service 3-4 times. They were not helpful and have a rude attitude. When I explained that this has...
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#1177538
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Jomashop does NOT honor their 30 day Customer Satisfaction claim
I purchased a Tonino Lamborghini 3106 watch from Joma for $950.00. Admittedly, not the most expensive watch I've ever bought, but this watch has a spectacular look and Joma's price was well below any other watch outlet. First time buying from Joma. Should have gone...
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Anonymous
Randy G

I'm appalled by this. I've dealt with Jomashops several times in the past,and i guess i was very fortunate to have not had any issues. If they won't take care of a watch enthu...

2.8
I liked
  • I liked the fact that they delivered the product quickly
I didn't like
  • Claim 100 percent satisfaction then renig when problem occurs
#1140333
Reply to reviews
jomashop ,this company is very bad ,i bought watch only two days can not working ,their not return and not repair for me ,very very very bad company ,every one do not order any thing from this company because their deceive customer !and customer service also very bad...
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1.0
Product
#1165757
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Purchased a watch from them due to cheap pricing. Less then a year later I had a warranty issue, which they did not cover. Called the watch manufacturer and they stated Jomashop is not authorized to sell their watches, so there is no warranty. Jomashop as a company...
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1.3
#1162626
Reply to reviews
I've ordered a watch in june 2017 and what i got was a letter from the shipping company stating the box was empty and delivered to jomashop. This is when i felt something was wrong with the delivery and proceed to fixing it. So far, its been 6 months and no refund nor...
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1.0
#1161012
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