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I am sad to respond negatively however this is my story: I bought a $3000 watch for $900 and was really impressed with it when it arrived. It was an anniversary gift for my wife. When I gave it to her she loved it, all was going well. A couple days in to her wearing it...
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Anonymous
Greg

When you buy a watch from them you do not have the original manufacturers warranty, you have JomaShops warranty. You cant even register the item with the maker, and the origin...

#1211146
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Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Bought a Longines watch, arrived oct 6, on the morning of October 7 I sent the first email to Jomashop customer service saying that the watch came not working. Just got an automated reply saying that they were on holidays and they would come back on oct 9. I waited...
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1.0
I didn't like
  • Product condition
  • Unprofessional conduct with ordering and delivering products
#1117194
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I placed an order early this morning, an hour and a half BEFORE Jomashop opened. Twenty-two minutes later (an hour and ten minutes BEFORE they opened), I realized I had entered the wrong shipping address. I followed the instructions on their website. 1 - I tried...
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Anonymous
Leiv B

After ALL the ranting you got what you wanted and came here to rant on an on , looks like no matter how well the service you will find what to complain about STAY OFF THE WEB ...

1.5
I didn't like
  • Unprofessional conduct with ordering and delivering products
  • Customer services was unprofessional
#1252569
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Jomashop - Bought a $13,600 Hublot Big Bang from Joma Shop for $8,750, Horrible customer service!
I bought a Hublot Big Bang Evolution from Joma Shop on December 25, 2017 for $8,750. MSRP is $13,600. I received the watch on January 18, 2018 which was expected because they didn't have it in inventory. Almost four months to the day the Gator sewed on rubber band is...
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3.2
I liked
  • Price
I didn't like
  • Rude and dismissive customer service rep
#1258925
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I bought a $229 watch on May 21st, and supposedly it will be delivered by May 25th (I was leaving the country in June 1st), so it was perfect. On May 25th I didn't received anything, and when I checked the traking number it was super strange.USPS...
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3.4
I liked
  • Price of the product
I didn't like
  • Customer service and the hassle for returns
#1293480
Reply to reviews
Jomashop - I lost $600
Jomashop - I lost $600
I have different experience with the store. I bought a good watch earlier. I'm writing about my last purchase. All goes well until problems there is no. I lost $600. I bought a "new in box". I got a damaged wristwatch. There is a scratch on the case, there are traces...
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2.7
I didn't like
  • Offered no resolution
  • Complete lack of a customer service culture or training
#1260332
Reply to reviews
So against my better judgement, I ordered a Tudor Black Bay Black (in-house movement) on a steel bracelet from Jomashop.com. At first, everything went smooth and I received the correct watch in perfect condition. I was extremely happy with my purchase. I took out a few...
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Anonymous
Greg

DON'T buy anything without the manufacturers warranty. This is a problem with JomaShop. You get their warranty, the makers warranty is voided. AND THEY DO NOT DISCLOSE THIS!

#1205716
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I have been a customer for quite a while and have bought few watches from them as gift for my friends and myself. All watches arrived in good condition and had no reason to use their customer service. But then the moment of truth came in. The last watch never worked...
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2.8
Product
I liked
  • Easy website
I didn't like
  • Poor quality product that broke in 45 day
  • Customer service and warranty and service policy
  • Customer service at all
#1282096
Reply to reviews
Ordered a IWC ......3 months goes by, no word from Joma. Still claiming the item on back ordered- they assure me they will upgrade my shipping and will still get to me for my event ... It was all LIES!!.. still no sign of the order. I received no email advising, - What...
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PagodaLife365
EfficientRockHyrax

Ordered a IWC ......3 months goes by, no word from Joma. Still claiming the item on back ordered- they assure me they will upgrade my shipping and will still get to me for my ...

1.0
I didn't like
  • Everything about it
#1283809
Reply to reviews
Jomashop changed prices midway as I processing my order with no apology but offered me a $50 discount off the new price which was $330 higher. Worse part was the delay in processing my order was the fault of their own customer service department either not responding...
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#1294734
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