customer service service customer order email watches business refund money shipping

Do not shop here | Jomashop review

1.0
Details
Waited 3 weeks for a watch still in pending. I finally called Joma shop to see what was going on. Well I waited on hold for 20 minutes and finally someone answered the phone, I said I waited a long time the rep said its Monday and we are busy , I said thats not my problem, well the nasty rep hung up on me. I was amazed how unprofessional these ppl are. I called back on the sales line and cxled my watch. These ppl are so rude. They dont care about their customers. How dare they take so long and be so rude to customers that pay good money.
View full review
Review
#1746354 Review #1746354 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Dont purchase from these petty crooks | Jomashop review

1.0
Details
They shipped me a watch with a dead battery. When I contacted them to get a replacement, they offered $10 for a battery. I called a bunch of local jewelry stores and none of them will replace a battery for $10. Cheapest I could find was $16. I'm still waiting for my $10 credit. I would not buy from these careless crooks, they just don't care. Update: After they saw this review I received a refund Sept 26th. Update: On Dec 16th they reversed the $16 refund. This company is horrible. Petty and dishonesty will catch up with them as an eCommerce business. Read all the negative reviews before purchasing.
View full review
Review
#1743833 Review #1743833 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$16
Preferred solution
Full refund

Send empty box amd dont want to refund | Jomashop review

1.0
Details
They will send empty box and saying that they send it inside... and they don't bother to fix it
View full review
Review
#1737000 Review #1737000 is a subjective opinion of poster.
Product
Tissot Watch
Cons
  • Ship empty box and bad costumer service
  • Managers attitude dumb guy trying to be smart
Reason of review
Poor customer service
Loss
$129
Preferred solution
Deliver product or service ordered
Tags
  • Never Shipped
  • Bad Customer Service

Rick from Tennessee Do not buy from this company. | Jomashop review

1.0
Details
Ordered a watch and sunglasses Nov 30 still no product. I was told buy customer service it shipped 3 days ago still no product. this is day 13 and the website stated in stock. Paid for shipping big mistake. Called and they stated they would refund my shipping they are liars. I will never buy from them again. service sucks and the company does not care about their customers. I'm pissed I spent good hard earned money and do not know if I'm going to receive the products because they will not tell you anything about your order or they will lie to tell you anything, Beware not good business.
View full review
Review
#1731781 Review #1731781 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Pros
  • Range of products
Cons
  • Your service and refusal to communicate at all
Reason of review
Customer service is bad.

They have made a mistake but they do not keep up their words!! | Jomashop review

1.0
Details
Beware this company! They sent me the wrong Item, they charge me for the return! They do not take their own responsibilities, be aware!
View full review
Review
#1730858 Review #1730858 is a subjective opinion of poster.
Cons
  • Unprofessional conduct with ordering and delivering products
  • Worst company i have ever deal with
Reason of review
Wrong item! requires customer to pay for shipping.
Loss
$20
Preferred solution
Full refund

Do not purchase from here. | Jomashop review

1.0
Details
Ordered rayban sunglasses and they never shipped. After calling and emailing for four days straight, they finally said they could not locate the item so they cancelled the order. Of course, I now do not have discount options since Black Friday has passed.
View full review
Review
#1723168 Review #1723168 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Pros
  • Advertising
Cons
  • Rude customer service
  • False advertising
Reason of review
Order processing issue
Preferred solution
None
1.0
Details
Few weeks ago, I ordered an automatic watch from them. After wearing it for 48 hours, I realized that it was terrible at keeping time and it was lagging 2hr/day. I immediately returned the item. In few days, they said that watch was not eligible for return because it...
View full review
Review
#1720941 Review #1720941 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
I have ordered a watch on the website that I've been looking everywhere for but haven't found. When I saw that the watch was "in stock," I was really happy. However, it turned out that the watch wasn't even in the warehouse. I tried tracking my order several times only...
View full review
Review
#1716228 Review #1716228 is a subjective opinion of poster.
Pros
  • Low prices
Cons
  • Delivery
Tags
  • unhappycustomer
  • Bad Customer Service
  • Never Shipped Order

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never buy anything here | Jomashop review

1.0
Details
I think they sell broken watches, then when you send it back for a refund or replacement they say it has a "scratch" or didnt have all original paperwork "even if it did" then tell you they can only repair watch and will take 8 to 12 weeks.. so they already have my money and I'm out a watch. will see if I ever get it back
View full review
Review
#1705312 Review #1705312 is a subjective opinion of poster.
Cons
  • Getting scammed
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Contact Jomashop Customer Service

Website:
Mailing Address:
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Products and Services Reviews

Compare Companies

Jomashop
Jomashop
913 reviews
1.9
VS
Kay Jewelers
Kay Jewelers
913 reviews
1.7
Compare Jomashop vs Kay Jewelers

Latest Question

Jomashop Questions
1.0
Details
Ordered sunglasses with a special / reduced price and free shipping, which was competitive with other on-line vendors within $5. I was attracted to the fact they sell "authentic" merchandise. After checking out my cart their website posted my order as "processing" with...
View full review
Review
#1695947 Review #1695947 is a subjective opinion of poster.