Show reviews that mention
customer service service customer order email watches business refund money shipping
Showing 11 of 431 reviews Clear filter
Filter review
3.7
Details
I received a watch that was a gift for my husband. Unfortunately, it was huge and the watch itself was far too big for his wrist. I returned it the following day at a cost of $12.90. I was expecting a full refund but they deducted $7.60 from my refund for the original...
View full review
ID
#1434357 Review #1434357 is a subjective opinion of poster.
Location
Torrance, California
Product
Lucien Piccard Watch
Pros
  • Range of products
Cons
  • Customer service and the hassle for returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Let the company propose a solution
3.7
Details
I own few different time piece myself, and I am sure I know watches pretty well, first time I called, told them that my watch mechanism is making weird noise! I know a watch not worn for a period of time it will make some bigger movement when you start to wear them...
View full review
ID
#1238567 Review #1238567 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Reason of review
Poor customer service
3.6
Details
Purchased a ORIS watch from them back in Nov 2017. The watch band needed to be resized because my wrist was smaller then the band. Took it to a high end jewelry store and one link was removed. After two weeks or so the pins on three other links became loose and my...
View full review
ID
#1229968 Review #1229968 is a subjective opinion of poster.
Product
Oris Watch
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Let the company propose a solution

Jomashop Mont Blanc Warranty No Good

3.7
Details
Mont Blanc does not recognize Mont Blanc as an Authorized Dealer ! The warranty is no good . Currently have a BETTER BUSINESS BUEAU complaint . Mont Blanc will not respond has a “F” rating with the BBB Here in North Texas
View full review
ID
#1229211 Review #1229211 is a subjective opinion of poster.
Product
Montblanc Pen
Reason of review
Warranty issue
4.0
Details
As the title says...Had bought 5 watches from Jomashop...No problem. Ladies Bulova....$350. Delivered (slowely).....didnt run. Called and NICELY told Jomashop Customer NO-Service rep Ashley situation. Told me "I" should take to a jewelry store and have checked out!...
View full review
1 comment
Anonymous
#1411287

No message from Jomashop regarding the non running watch they sent me....they could care less!! Don't do business with them.....

ID
#1139807 Review #1139807 is a subjective opinion of poster.
Service
Jomashop Customer Care
Cons
  • Customer service
  • Customer service is a literal joke - find better employees
Reason of review
Poor customer service
Loss
$90
Preferred solution
Let the company propose a solution

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

3.8
Details
Jomashop - Terrible Customer Service

Update by user Oct 24, 2017

Well, in the end, it worked out just fine. Surprised me in fact.

I received an email about a week ago saying my watch had been repaired and was being sent to Jomashop's shipping department.

Within 5 days my watch arrived. It had obviously been sent to Omega for repair....

View full review
3 comments
Clenton
#1379270

To the comments.

Anonymous: Water resistant to 100 meters is supposed to include swimming in a pool.

And to the Smitty comment, I've had a 5 Rolex's (1 Submariner, 2 GMT, a Datejust and an Explorer II) and never had a problem swimming and diving to 20-30 feet with any them. My $300 Casio nighthawk has endured the pool and ocean for 5 years.

Back in the '90's I had Patek Nautilas swam regularly with it, too.

Not sure where you get your information.

UPDATE:

It's now been 14 weeks and even with repeated phone calls and emails, I've had no return calls or emails. No status report whatsoever. It seems that my watch has been stolen by Jomashop. Don't know another word to use.

I'm thinking of a small claims action as I don't know what other recourse I have available. Does anyone have other ideas?

View more comments
Resolved Featured
ID
#1092084 Review #1092084 is a subjective opinion of poster.
Product
Omega Watches Speedmaster Watch
Cons
  • Very poor customer service
  • Unacceptable professional conduct
Reason of review
Poor customer service
Loss
$5600
Preferred solution
Full refund

Jomashop - Complete scam

4.2
Details
I ordered a $2,000 watch from Jomashop 5 weeks ago. No contact at all from customer service in spite of numerous emails. This week, they email to tell me that the watch is no longer available. But they are still advertising it - at the same price! On emailing them about this, they respond with the generic "We apologise for the inconvenience. Please contact a customer service representative for more information." They appear to be advertising as many watches as possible so that they appear to have 'range' advantage. But have none of these in stock and cannot secure the price they advertise. Essential to e-commerce is customer service. Bezos focused on this entirely and he has build a phenomenal company which continues to expand its competitive advantages. Jomashop has no customer service. Enough said.
View full review
ID
#944198 Review #944198 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
Service
Jomashop Customer Care
Pros
  • Website
  • Range
Cons
  • No availability
  • Product still advertised in spite of no availability
  • No alternative suggested
Reason of review
Poor customer service
4.0
Details
Purchased two Automatic Porsche watches, one for my son and one for myself. We had both watches sized at the most reputable Jeweler in our city. The second time I went to use the watch it would not function and the crown would not work properly. This was within their...
View full review
2 comments
Mills
#1160384

Didn't you already write a silly review ?!?

Read policies and never expect more than you deserve !!!

you leave yourself no room for satisfaction that way.

You even said you altered the watch "We had both watches sized" I do not know of any online jeweler that will take that item back !!! and you do not know any either !!!

We all buy a lot of things but i have NEVER asked to return something i altered myself, NEVER!!

to ask is OK but to demand is wrong, unethical and and to review when denied rightfully is disrespectful and childish.

I agree with the comments before me, you are clearly confused , i feel more about right and wrong than the difference between a warranty and service altogether any reader can easily tell you are looking for a return and not a repair.

View more comments
ID
#849085 Review #849085 is a subjective opinion of poster.
Location
Douglasville, Georgia
Product
Porsche Design Watch
Reason of review
Warranty issue
3.5
Details
I ordered a watch from Jomashop.com which had a problem with its winding mechanism when it arrived. When I sent it back as a return, I instead received an email telling me that it had been processed by the repair center for a return. I emailed customer service, who...
View full review
1 comment
Anonymous
#1112900

funny, but you looked right at the loop and the "damage" but ignore it , good video, bad message.

Maybe ask for exceptions and courtesy but i can clearly see a "damaged" loop , no stains seen but how can a video show exactly , you need a loop as a jeweler would use and i do the same when i buy new watch as scratches and other minor issue are easy to miss

ID
#791200 Review #791200 is a subjective opinion of poster.
Location
Vienna, Virginia
Product
Raymond Weil Watch
Cons
  • No resolution was offered
  • Failure to honor return policy
Reason of review
Warranty issue
Loss
$500
Preferred solution
Full refund

Jomashop - No response via email or phone

4.4
Details
bought a watch, and wanted to return it. Jomashop requires you to have a return authorization number. I had to input my sales number online. The system said that my sales number didn't exist. I sent 4 emails to jomashop letting them know the problem and what I was trying to do. No email response. I called several times. The first time they didn't answer, recorded message. 2nd and 3rd times, the number was not in service. And the last time, at 4pm today, they said they were gone for the day, and office hours were done. (suppose to be 6pm). I am not a happy camper and will not do business with them again. So annoyed!!!
View full review
ID
#759886 Review #759886 is a subjective opinion of poster.
Location
Dix Hills, New York
Pros
  • I liked the price
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Full refund
4.0
Details
I am a watch collector and I concentrate on Jaeger Reversos. I have purchased three of them from Jomasshop and I can tell you that they offer the best price on the internet. You have to know that they do not spend a lot of time with you. They are not a concierge...
View full review
ID
#731475 Review #731475 is a subjective opinion of poster.
Reason of review
Fair pricing

Contact Jomashop Customer Service

Website:
Mailing Address:
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
Contact Jomashop Customer Service

Jomashop Products and Services Reviews

Compare Companies

Jomashop
Jomashop
431 reviews
1.9
VS
Kay Jewelers
Kay Jewelers
973 reviews
1.7
Compare Jomashop vs Kay Jewelers

Latest Question

Jomashop Questions