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I ordered glycine watch after spending hours and hours of search in there site, the site promised that item would ship in 1_3 days. After ordering I contacted customer service who was responding to all of my queries with silly one same word reply. Finally I learned...
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2.6
#1141548
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Jomashop does NOT honor their 30 day Customer Satisfaction claim
I purchased a Tonino Lamborghini 3106 watch from Joma for $950.00. Admittedly, not the most expensive watch I've ever bought, but this watch has a spectacular look and Joma's price was well below any other watch outlet. First time buying from Joma. Should have gone...
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Anonymous
Randy G

I'm appalled by this. I've dealt with Jomashops several times in the past,and i guess i was very fortunate to have not had any issues. If they won't take care of a watch enthu...

2.8
I liked
  • I liked the fact that they delivered the product quickly
I didn't like
  • Claim 100 percent satisfaction then renig when problem occurs
#1140333
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As the title says...Had bought 5 watches from Jomashop...No problem. Ladies Bulova....$350. Delivered (slowely).....didnt run. Called and NICELY told Jomashop Customer NO-Service rep Ashley situation. Told me "I" should take to a jewelry store and have checked out!...
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Anonymous
Anonymous

No message from Jomashop regarding the non running watch they sent me....they could care less!! Don't do business with them.....

4.0
I didn't like
  • Customer service
  • Customer service is a literal joke - find better employees
#1139807
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Jomashop - Terrible customer service

Jomashop
#1061552
1.0
Details
My husband bought me a watch. It came it defective. When I called the customer service and explain. He did not even listen to me. He didn't even let me finish my sentence. He hanged up the phone on me.
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Advertised vs Delivered
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Jomashop - Piece of ***

Jomashop
#1058093
1.0
Details
My watch never worked... a marc jacobs watch.. call the piece of *** jomashop and they said they do not srnd return labels... you have to pay for shipping it back. *** u jomashop... you guys should be out of business. Never in my life I have bought a watch and never worked. Ridiculous .. i am no longer spending one more cent with you guys. Piece of s....
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Jomashop - Daughter gift

Jomashop
#1046392
2.5
Details
Bought watch in January automatic movement would not run so returned watch to Jomashop within 2 weeks. Told watch was worn a day no credit or refund available watch sent to Swiss manufacturer. As of May 12 still no watch. Customer service unhelpful
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

Jomashop - Bad customer service

Jomashop
#1040095
I talked to 2 representatives they were so bad. It sounds like they will give it to me freely! Hey I bought with my money!
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You might save a couple dollars with these guys but just hope your watch doesn't break on you midway! After one year my watch no longer works, Tissot watches always have international warranty, but their tissot watches DO NOT have international warranty meaning, it is...
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1.0
#1128338
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SIR, I HAVE ORDERED/PURCHASED DIESEL GOLDEN WATCH DZ 7333 FROM THIS WORST SITE .THE PAYMENT ALWAYS MADE THROUGH CREDIT CARD . 1. I HAVE MADE IST ORDER ON 21.09.2017 Merchant order ID 16W5869 AND PAID $ 281.99. THIS SITE HAS DELIVERED THE ITEM WRONGLY AND RETURNED THE...
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#1120193
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Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Bought a Longines watch, arrived oct 6, on the morning of October 7 I sent the first email to Jomashop customer service saying that the watch came not working. Just got an automated reply saying that they were on holidays and they would come back on oct 9. I waited...
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1.0
I didn't like
  • Product condition
  • Unprofessional conduct with ordering and delivering products
#1117194
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So when someone tells you that it will take 1-2 business days for an item you purchased to begin shipping, you would expect said item to be shipped within that time frame. Sadly this is not the case, I'm still waiting for the watch I ordered to ship, and it's been a...
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#1109069
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First of all I buy watches from jomashop all the time. Some times I spend more than 10k a month in this website. Well I bought a necklace and a watch for total of 7k ish. The necklace I order almost for 2 months already and I still not got my order.( they promise I'll...
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3.3
#1105776
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Watch arrived damaged, so I contacted them through email and they requested photos. I sent photos to a different email (as instructed) and did not hear back in over a week. I sent them a follow-up and they just keep claiming they never received such photo. So I send it...
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1.0
I didn't like
  • Customer service is a literal joke - find better employees
#1103338
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Awful experience. In July 2016, I purchased a Tag Heuer Formula One watch from Jomashop. Jomashop advertised the watch as a new and genuine Tag Heuer watch. Jomashop also advertised a two-year warranty on the watch. While I was traveling in May 2017, I was changing the...
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Product
#1101679
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