Jomashop - Terrible Customer Service
I bought an Omega Speedmaster 57 (nearly $6000) from Jomas in late March '17.In June I swam in the pool with the watch - rated at 100m water resistant.
The next day I noticed was fogged up. I waited a week or two and the condition continued. I contacted Jonashop and told me how to return the watch for service. I did so.
It's now 7 weeks that they've had my watch. I've sent 2 emails asking for a status. No response. I called this morning and spent 20 minutes on hold.
I was told that they didn't know the status and that it could take up to 12 weeks for repair - this in spite of the fact that their site and the acknowledgement I received from their service department both say "Up to Eight Weeks". I was told that I would receive a status response within 24 hours. Time will tell. And, I'm not holding my breath.
I bought the Omega because it's a great looking "retro" watch. (see photo). I just want it back operating properly.
Because of this bad experience, the Rolex I just bought came from Prestigetime.com and their service was spectacular.They managed to get me 2 extra links (something both Jonashop and a Rolex retailer couldn't do in less than 8 weeks) and deliver the watch within 3 days.
Review about: Omega Watches Speedmaster Watch.
Reason of review: Poor customer service.
Monetary Loss: $5600.
Preferred solution: Full refund.
I didn't like: Unacceptable professional conduct, Very poor customer service.