Jomashop - Urgent: Non-receipt of Order Placed on December 18th Order # M3QQ5820

I am writing to express my deep concern regarding my recent order, placed on December 18th, with Order ID M3QQ5820. Unfortunately, despite the extended shipping protection plan I purchased, I have not received my order as of today, January 2nd.

The products I ordered were intended for my family and were meant to be part of our Christmas celebration.

Regrettably, the items are still in transit, with UPS and USPS tracking information showing that the package is circulating without a clear delivery timeline.

This delay has caused significant inconvenience and disappointment for my family, especially during the holiday season. I had chosen Jomashop with the belief that the extended shipping protection plan would ensure a timely and hassle-free delivery experience. However, the current situation has been quite the opposite.

I kindly request your immediate attention to this matter and seek information on the status of my order. It is disheartening to receive this level of service, especially after having paid for additional protection.

I would appreciate your assistance in expediting the process and ensuring the timely delivery of my order.

Please provide me with an update on the current location and estimated delivery date of my package. Additionally, I would appreciate any relevant information on steps being taken to address the delay and prevent similar occurrences in the future.

I understand that unforeseen circumstances may contribute to delays, but clear communication and resolution are crucial in maintaining customer satisfaction.

Your prompt attention to this matter is highly appreciated.

I look forward to hearing back from you at your earliest convenience. Thank you for your understanding and assistance in resolving this issue.

Thanks

Gracy Anand