First, I did not know Joma sold gray market watches with no factory warranty. My Citizen watch stopped working after a year, I think I wore it three times as I have a watch collection.

Tried to reset to the correct time but could not. Called Joma for an RMA number for their advertised 5 year warranty on Citizen. Was told the watch stem is not covered by warranty----- What ? How am I supposed to set the correct time without using the stem ??

They said they would "Try" to repair the watch but if I "Broke" the stem, it would not be covered.

I did not "break" the stem. Beware, these people are not reputable

Reason of review: Warranty issue.

Location: Long Beach, California

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