Sheboygan, Wisconsin
Not resolved

Bought a watch through them that I sent in for a warranty repair after receiving.

Took them 2 months to repair and another 1 month to finally get around to shipping the watch back.

Called several times in between and each time was assured that everything was in order.

Received the watch only to find out it was the wrong model watch.

Called to complain and they insisted there was nothing they could do except file a claim with the post office.

Good deal only until you need the watch serviced. Then you'll find out you didn't get quite as good as bargain. Customer service is horrible.

Product or Service Mentioned: Citizen Watch Eco-drive Watch.

Reason of review: Warranty issue.

Monetary Loss: $166.

Preferred solution: Deliver product or service ordered.

Jomashop Pros: Price, I liked the price.

Jomashop Cons: Complete lack of a customer service culture or training, Offered no resolution, Package lost process, There is no customer service, Product condition, Cs supervisor was a complete ahole, False.

  • Jewelry and watches
  • Package Lost
  • Jomashop Poor Customer Service
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What do you expect; it's Brooklyn for crying out loud! Customer service?


Exact same thing happened to me. Bought a watch, got a defective one now its been 2 months and still waiting.

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