I ordered a watch from Jomashop.com which had a problem with its winding mechanism when it arrived. When I sent it back as a return, I instead received an email telling me that it had been processed by the repair center for a return.
I emailed customer service, who claimed that the watch was damaged and could not be returned.
This is patently false; there was no damage to the watch. A returns manager first tried to tell me that the inspection center had found "stains" on the band; then, when I assured him that I had photos proving that this was not the case, he changed his story and said there was a problem with a loop on the strap.
Product or Service Mentioned: Raymond Weil Watch.
Reason of review: Warranty issue.
Monetary Loss: $500.
Preferred solution: Full refund.
Jomashop Cons: No resolution was offered, Failure to honor return policy.
Location: Vienna, Virginia